Baskin-Robbins

4405 TX-42, Kilgore
(903) 345-6050

Recent Reviews

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Alan Willard

👍👍

Michael Arias

Place seems really sticky and flies were everywhere. The little redhead who works in her pajamas seemed upset that she had to get up from the couch and stop talking to her friends in the corner to come take our order. There were no other customers at all. The vibe in there is off and looks like it needs a good scrub.

Zenia Hanks

In and out, with wonderful service! We will be back.

Cynthia Allen

Didn't have strawberry syrup and were out of hot fudge

Deidre Allen

Employees were disgusting.Flies were everywhere We ordered 1 2 scoop Sunday, had to ask twice for the hot fudge and the girl opened it and scooped it put on with her gloved finger when asked if it was hot she said yes, but there was no way. The other female was so gross and she was writing on cups on the customer side of the counter, holding the bottom of the cup with her 400 lb belly as a stabilizer to write on the cups. Her elbows were black. I pray no one gets sick. Won't be back 🤮🤢🤮🤢🤮🤢🤮

Mike Allen

Filthy, Dirty employee's, Flies everywhere. This place is disgusting. Definitely would really worry about getting sick eating here.

Tammy Waltrip

Our family loves Baskin-Robbins ice cream and treats so much we decided to have a special ice cream cake made for a birthday party. We ordered it 3 days ahead and when we went to pick it up.....it hadnt even been started. Very disappointed and so was the birthday boy who chose the specific cake. We were given a choice of a couple of small cakes in the freezer and 2 pints of ice cream for their error.
We will continue going but will get our cakes elsewhere. It wasn't the fault of the workers there, they are always short-handed and do their best. The person who makes the cakes wouldn't even respond to the store workers calls.

Haley Jones

Went by and got an icing on the cake milkshake and it had nut all in it no where did it say it had nuts (im allergic to nuts)

Job Vazquez

The ice cream and the donuts are really good and it's very clean

Matt

Not sure what's happened to this place but it's terrible no customer service skills at all wont greet you no have a nice day a bunch of non personality kids always came in no ice cream available had to but pints on they said inspection tommarrow were cleaning okay if u ask me if u stay on top of it than it shouldn't shut u down like that I watched 3 people walk out cause noone was asking can I help u terrible place

Pritpal Singh

Bad coustmour service,, they are very rude .i will never come back . There are so many other places

Jack Burton

The bad reviews seem like a hate campaign against this business. I went in 10 minutes to closing and was still able to get a cup no problem, despite the 2 guys working being busy trying to clean and close up. All the flavors of ice cream were in the case.

They even took the time to help a young girl who didn't speak English well and was ordering mainly by pointing.

I can't speak of the cake issues, but the ice cream was good and the employees were helpful despite it being closing time.

Atmosphere: 4

Food: 5

Service: 5

Billy Terry

No one ever answers the phone. Don’t have most things available on the menu! Too bad!

Atmosphere: 1

Food: 4

Service: 1

David Palmer

I ordered an oreos cookies and cream ice cream cake for my daughter's birthday. I ordered it with white cake. They made it with chocolate cake. My daughter doesn't like chocolate cake. I also ordered candles and did not get those. Hire competent employees that know how to read and follow directions. Thank you for ruining my daughter's birthday.

Atmosphere: 1

Food: 1

Service: 1

Tina Smith

Absolutely horrible service!! Zero stars and truly irritated!! Left me sitting in drive thru for 20 minutes. Got an attitude when I said something. Wouldn’t tell me flavors because they have a limit on drive thru time but left me sitting 20 minutes with no other cars!! Then when I back up to window she’s taking orders inside. Told me she didn’t care if I called her manager. Just plain rude!!!

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