My kids and I were in a hurry and the line was held up by one car, we sat for 10 minutes waiting to order, so I backed out. The manager Willie Wood, waved me down as I was pulling out of the parking lot and insisted on taking my order then and there and he went in and prepared it himself! Willie was so kind and considerate, his customer service skills are 10/10!! Thanks Willie!
Kim B.
thrusday 3/28 at 8pm the chicken place had no chicken wtf no parades no games but thier out of chicken but was told in 25 minutes thier would be fresh chicken so sonic it was
Tommy Chambers
Wonderful
Atmosphere: 5
Food: 5
Service: 5
Dana K.
We love Popeyes and this is the only location in East Texas where we find that they are consistently clean, friendly, and most importantly open. The Tyler Tx stores never have their lobbies open these days. But the Kilgore store is always friendly and dependable.
Heather Allen
This store is absolutely awful. I’ve tried multiple times coming here but today was my final time! They ALWAYS mess up the orders, actually went inside this time to order since the drive thru was blocked and they still messed up! Ordered two shrimp meals and came home to find two separate orders of wings and a single small fries so it’s a waste of money to drive all the way back to kilgore and food in the trash, it’s all cold and in a gross smelling sauce. They need to do better!
Atmosphere: 1
Food: 1
Service: 1
shvonne Reed
Drive through workers suck. So rude and don't care.
Service: 1
kawanna smith
Fresh food and friendly
Atmosphere: 5
Food: 5
Service: 5
Juanita Strong
We ordered tonight from here and we were given day old fries and chicken taste like fish!!!!! We will never order from this restaurant again!
Rona Cottrell
So disappointed worst experience ever. Waste of time and money I'll never get
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 12pc Signature Chicken
Paula Hooper
Saturday Nov 18 at 10:40 am and the worst experience ever. The female manager on duty was beyond pompous and rude, not only to me, but also to the patrons behind me. I ordered a 5 piece for $9.99 and arrived home to find only 3 pieces of chicken in my box. I live too far to turn around and try to convince the staff that they short-changed me, especially because the manager on duty was so curt and rude with both staff AND customers. POPEYES you need to make some serious changes in management training. Today was the epitome of a long history of my negative experiences at Popeyes. I am now making Johnny Ozark’s my #1 Kilgore location for awesome fried chicken food & experience.
I had a wonderful Experience my food was fresh it was everything that they said it was and more the price was right youKid-friendliness: The staff was very nice very polite service was fast the place was clean I recommend everyone to stop by there and get you one of them new turff sandwichWheelchair accessibility: plenty of space
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Limited Time 24pc Ghost Pepper Wings
Samoa Scott
Parking: It’s plenty a room to park in any kind of vehicleKid-friendliness: I have the most respectful and friendliness employees there todayWheelchair accessibility: It’s absolutely clean and plenty of room for wheelchairs, electric, and nonelectric
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4 Sandwich Family Feast
Dillon Roach
This place blows. How yall still in business? Drugs are bad
Atmosphere: 1
Food: 1
Service: 1
Taylor Meyers
8pm pulled into parking lot, door locked, nobody answering phone. I can see people inside but they won’t come to the door. Worst Popeyes in America
The Chicken Lady
This location used to be an OK place to eat once in a while. Recently though, the service has been slow. My last trip I waited in the parking lot for 30 minutes for my food to be brought out after going through the drive through. The food was excellent that trip however, and wound up being worth the wait.I decided to try again this evening because I needed a quick dinner. It was well before closing time, there were a couple other cars parked out front and I saw at least 2 employees inside working. I tried the drive through and waited nearly 10 minutes without even being acknowledged. Needless to say, I was very disappointed this trip and just decided to find something down the road for dinner. It's hard to go in to order when you have a car full of kids.
My kids and I were in a hurry and the line was held up by one car, we sat for 10 minutes waiting to order, so I backed out. The manager Willie Wood, waved me down as I was pulling out of the parking lot and insisted on taking my order then and there and he went in and prepared it himself! Willie was so kind and considerate, his customer service skills are 10/10!! Thanks Willie!
thrusday 3/28 at 8pm the chicken place had no chicken wtf no parades no games but thier out of chicken but was told in 25 minutes thier would be fresh chicken so sonic it was
Wonderful
Atmosphere: 5
Food: 5
Service: 5
We love Popeyes and this is the only location in East Texas where we find that they are consistently clean, friendly, and most importantly open. The Tyler Tx stores never have their lobbies open these days. But the Kilgore store is always friendly and dependable.
This store is absolutely awful. I’ve tried multiple times coming here but today was my final time! They ALWAYS mess up the orders, actually went inside this time to order since the drive thru was blocked and they still messed up! Ordered two shrimp meals and came home to find two separate orders of wings and a single small fries so it’s a waste of money to drive all the way back to kilgore and food in the trash, it’s all cold and in a gross smelling sauce. They need to do better!
Atmosphere: 1
Food: 1
Service: 1
Drive through workers suck. So rude and don't care.
Service: 1
Fresh food and friendly
Atmosphere: 5
Food: 5
Service: 5
We ordered tonight from here and we were given day old fries and chicken taste like fish!!!!! We will never order from this restaurant again!
So disappointed worst experience ever. Waste of time and money I'll never get
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 12pc Signature Chicken
Saturday Nov 18 at 10:40 am and the worst experience ever. The female manager on duty was beyond pompous and rude, not only to me, but also to the patrons behind me. I ordered a 5 piece for $9.99 and arrived home to find only 3 pieces of chicken in my box. I live too far to turn around and try to convince the staff that they short-changed me, especially because the manager on duty was so curt and rude with both staff AND customers. POPEYES you need to make some serious changes in management training. Today was the epitome of a long history of my negative experiences at Popeyes. I am now making Johnny Ozark’s my #1 Kilgore location for awesome fried chicken food & experience.
Restaurantji Recommends
I had a wonderful Experience my food was fresh it was everything that they said it was and more the price was right youKid-friendliness: The staff was very nice very polite service was fast the place was clean I recommend everyone to stop by there and get you one of them new turff sandwichWheelchair accessibility: plenty of space
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Limited Time 24pc Ghost Pepper Wings
Parking: It’s plenty a room to park in any kind of vehicleKid-friendliness: I have the most respectful and friendliness employees there todayWheelchair accessibility: It’s absolutely clean and plenty of room for wheelchairs, electric, and nonelectric
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4 Sandwich Family Feast
This place blows. How yall still in business? Drugs are bad
Atmosphere: 1
Food: 1
Service: 1
8pm pulled into parking lot, door locked, nobody answering phone. I can see people inside but they won’t come to the door. Worst Popeyes in America
This location used to be an OK place to eat once in a while. Recently though, the service has been slow. My last trip I waited in the parking lot for 30 minutes for my food to be brought out after going through the drive through. The food was excellent that trip however, and wound up being worth the wait.I decided to try again this evening because I needed a quick dinner. It was well before closing time, there were a couple other cars parked out front and I saw at least 2 employees inside working. I tried the drive through and waited nearly 10 minutes without even being acknowledged. Needless to say, I was very disappointed this trip and just decided to find something down the road for dinner. It's hard to go in to order when you have a car full of kids.
Atmosphere: 1
Food: 2
Service: 1