Oh, what a treat I was in for when I entered the Subway in Kilgore TX! As soon as me and my husband opened the door, we received a hearty welcome and a big smile from both Brandi and Nikki. Nikki was the quiet one, but Brandi blew us away. Not only did she speak she stayed engaged in pleasant conversation with us throughout our visit. Her energy and joy were certainly a delight, and you couldn’t help but leave feeling encouraged and blessed by her presence. This young lady deserves a raise and a promotion. She went above and beyond!!! So much so that we left the store and I called back to get her name, because I wanted to write this review. Other things we noticed right off is the restaurant was clean, the bathrooms were clean, the area where the food was; clean. I have never ever been in a Subway where everything was clean, and the service was spectacular. Thank you, Brandi and Nikki, for making our day! As a sidebar, every time we travel, I usually wait a week until returning home to write my reviews….but this couldn’t wait. These young ladies should be celebrated every day.
Atmosphere: 5
Food: 5
Service: 5
Robert Fiore (The Vietnam vet.)
My favorite Kilgore subways.
Atmosphere: 5
Food: 5
Service: 5
Atley Jeffus
Definitely making the trip across town for this store! The service is always phenomenal and the food always tastes great✨ also appreciate a subway that is open and ready for business by the time they are suppose to be.
Atmosphere: 5
Food: 5
Service: 5
Rodney Does Gamez
I work late and I usually try to arrive 30 minutes before work starts but guess what, they're closed all of a sudden at 9:30pm. I've shown up at 9:40 once and got service from a nice older lady, but these other two that close early are young black men.
Service: 1
Alex
The ladies were so sweet! 10 out of 10 and the food was amazing. Would recommend
Atmosphere: 5
Food: 5
Service: 5
Kathryn Wentworth
Usually very friendly. Our last visit the staff got our order mixed up and the young man insulted my husband. We will return, but hopefully the original staff will return.
Service: 2
Holli Gallimore
Great staff! Super clean! A great impression of Kilgore ❤️
Parking: Great parking options
Kid-friendliness: Very sweet to the kids!
Atmosphere: 5
Food: 5
Service: 5
nuttin136 Everett
The time I arrived at 9 pm the young employees said they were not serving. The first encounter the 18 boy said “ he was pissed off I showed up”.Tonight, 5/13/24, the girl said “ she was putting up the food” it was 9:15 pm!Both were young Opposite skin tone of my skin!Rude lazy employees
Atmosphere: 1
Food: 1
Service: 1
Just Me
I order the chicken bacon ranch with cheese bread, provolone cheese, baby spinach and extra meat. It is usually always really good. I used to get heavy oregano and salt w/pepper.
Vegetarian options: Subway has a vegetarian sandwich. I was told there is one venison
Dietary restrictions: They will let you know ìf there is dairy in the sandwich. It is clearly labeled with dietary restrictions also they have a vegetarian sandwich. I was told it tasted good and they get your order to you. Also all sandwiches, salads, and melts are all labeled with good
Food was fine, the issue was the staff. Horrible attitude. The lady at the cashier constantly made faces and rolled her eyes, and just a nasty attitude. If you want to go to subway in Kilgore, definitely go to another location but this one, unless you want to put up with horrible customer service.
Atmosphere: 1
Food: 3
Service: 1
Shannon Taylor
GREAT service the BEAST is awesome,too much for 1
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Beast
sureina williams
Ordered an hour ago and still haven’t received anything. I have already paid for my food an hour ago off my card and now they’re saying they don’t have a ticket. This is the one on Houston Street in
Service: 1
Lynette Puckett
The worst just place an order with my app and it took my money but later said it couldn't process my order so I called and was told they can't help me they don't have anything to do with the app and I have to call the corporate office so now I'm out 33 dollars till after Christmas.. I'll never use the app again
Great Service,Friendly Employees,Always Clean
Atmosphere: 5
Food: 5
Service: 5
Oh, what a treat I was in for when I entered the Subway in Kilgore TX! As soon as me and my husband opened the door, we received a hearty welcome and a big smile from both Brandi and Nikki. Nikki was the quiet one, but Brandi blew us away. Not only did she speak she stayed engaged in pleasant conversation with us throughout our visit. Her energy and joy were certainly a delight, and you couldn’t help but leave feeling encouraged and blessed by her presence. This young lady deserves a raise and a promotion. She went above and beyond!!! So much so that we left the store and I called back to get her name, because I wanted to write this review.
Other things we noticed right off is the restaurant was clean, the bathrooms were clean, the area where the food was; clean. I have never ever been in a Subway where everything was clean, and the service was spectacular. Thank you, Brandi and Nikki, for making our day! As a sidebar, every time we travel, I usually wait a week until returning home to write my reviews….but this couldn’t wait. These young ladies should be celebrated every day.
Atmosphere: 5
Food: 5
Service: 5
My favorite Kilgore subways.
Atmosphere: 5
Food: 5
Service: 5
Definitely making the trip across town for this store! The service is always phenomenal and the food always tastes great✨ also appreciate a subway that is open and ready for business by the time they are suppose to be.
Atmosphere: 5
Food: 5
Service: 5
I work late and I usually try to arrive 30 minutes before work starts but guess what, they're closed all of a sudden at 9:30pm. I've shown up at 9:40 once and got service from a nice older lady, but these other two that close early are young black men.
Service: 1
The ladies were so sweet! 10 out of 10 and the food was amazing. Would recommend
Atmosphere: 5
Food: 5
Service: 5
Usually very friendly. Our last visit the staff got our order mixed up and the young man insulted my husband. We will return, but hopefully the original staff will return.
Service: 2
Great staff! Super clean! A great impression of Kilgore ❤️
Parking: Great parking options
Kid-friendliness: Very sweet to the kids!
Atmosphere: 5
Food: 5
Service: 5
The time I arrived at 9 pm the young employees said they were not serving. The first encounter the 18 boy said “ he was pissed off I showed up”.Tonight, 5/13/24, the girl said “ she was putting up the food” it was 9:15 pm!Both were young Opposite skin tone of my skin!Rude lazy employees
Atmosphere: 1
Food: 1
Service: 1
I order the chicken bacon ranch with cheese bread, provolone cheese, baby spinach and extra meat. It is usually always really good. I used to get heavy oregano and salt w/pepper.
Vegetarian options: Subway has a vegetarian sandwich. I was told there is one venison
Dietary restrictions: They will let you know ìf there is dairy in the sandwich. It is clearly labeled with dietary restrictions also they have a vegetarian sandwich. I was told it tasted good and they get your order to you. Also all sandwiches, salads, and melts are all labeled with good
Restaurantji Recommends
Food was fine, the issue was the staff. Horrible attitude. The lady at the cashier constantly made faces and rolled her eyes, and just a nasty attitude. If you want to go to subway in Kilgore, definitely go to another location but this one, unless you want to put up with horrible customer service.
Atmosphere: 1
Food: 3
Service: 1
GREAT service the BEAST is awesome,too much for 1
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Beast
Ordered an hour ago and still haven’t received anything. I have already paid for my food an hour ago off my card and now they’re saying they don’t have a ticket. This is the one on Houston Street in
Service: 1
The worst just place an order with my app and it took my money but later said it couldn't process my order so I called and was told they can't help me they don't have anything to do with the app and I have to call the corporate office so now I'm out 33 dollars till after Christmas.. I'll never use the app again
The boss is my favorite sub in great service
Atmosphere: 5
Food: 5
Service: 5
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