8 people working and waited 14 minutes for service and a drink, making drinks out of order. I could see frustration on others. Last time we will visit. Overpriced drinks anyway
Atmosphere: 1
Food: 1
Service: 1
Hannah Penn
I travel from the Valley to Corpus monthly, and I’m in Kingsville almost every week for work. I’ve stopped at this location many times. However, on Sunday, while heading to Corpus to watch a hockey game, the experience took far longer than usual.
We placed an online order, as we always do. Normally, this allows us to get our drinks quickly and get back on the road, but this time the wait was unusually long.
I also always ask for a paper receipt. I’ve been doing this for years at this location and others, and it has never been an issue. This time, I was told they could not provide one, even though they had done so just a week prior, the month before, and many times in the past.
I ordered a peach tea with light ice. I usually order it without ice because I don’t like it cold and don’t want it watered down. Despite asking for light ice, my drink was filled almost entirely with ice and already diluted. My mother’s drink also did not have the correct toppings.
After giving up on getting a printed receipt, I asked for a straw for my mom’s drink. The employee eventually gave us one, but it was too small, and she walked away before I could ask for the correct size.
The store was not busy at the time, which made the experience more frustrating.
Atmosphere: 3
Food: 2
Service: 3
Eduardo
Love the ice coffee
Monica Cornetti
We travel to Austin from SPI at least 1x per month. This stop always adds at least 30 minutes to our trip. It seems no matter how many people are in the store or drive through, most of the people are standing waiting for their drink orders. We order one quad espresso tonight and so far we’ve been waiting 43 minutes. We like the caffeine boost for travel in either direction, but come on!
Atmosphere: 2
Food: 3
Service: 1
R S
I ordered two coffees and one Frappuccino. The coffees came out on time, but they completely forgot to make the Frappuccino. After waiting about 20 minutes, I had to remind them, and even then they forgot it again in the mixer. I had to go back a second time to remind them. This was really disappointing — forgetting the order once is understandable, but forgetting it twice and not being prompt after a reminder shows poor attention and customer service.
Malia G
I know it's busy but 7 people are working and it's been over 15 minutes for a simple latte. A little training and organization would go a long way.
Atmosphere: 3
Food: 5
Service: 1
Susannah Williamson
Excellent help. Had some car trouble and the staff were so lovely and helpful. Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Mary Pac
My suggestion: If you plan to order a coffee in this store - do it 25 min in advance otherwise you'll be stuck in the store waiting. I don't think I'm coming again.
Service: 2
Katia Arizmendi
We were driving by, the Starbucks is very cute and aesthetic. But we didn’t like that our strawberry cold foam matcha had such little strawberry cold foam. When we asked the barista for more because it was literally just a drop of cold foam she said she had to charge more, after Starbucks already charges $1.25 for cold foam. RIDICULOUS.
Atmosphere: 2
Food: 2
Service: 1
Jose Garcia
Too many people not enough workers customer were mad orders taking too long but the employees that where there working their butts off .
Literally one of the slowest Starbucks I’ve ever been to.
Atmosphere: 4
Food: 4
Service: 2
C GD
Ridiculously slow the worst Starbucks in Texas. To get to the speaker it's an hour of waiting and another hour to give you your order. When you get to the window and they give you your order your coffee is watery. I really don't recommend this Starbucks. I will never return to this place. 0/0 👎🏼
Atmosphere: 1
Food: 1
Service: 1
SAMANTHA PEREZ
When we pulled up at 6:30AM, there were about 10 vehicles in the drive thru and NOBODY inside. We decided to go in to order and instead of making our 4 coffees or preparing the orders as they came in, they cleared the ENTIRE drive thru line first. By the time we got ours, there were more 4 other guests waiting inside behind us. We finally left at 6:58 but all because they wanted to clear the drive thru AND on a Saturday? These businesses are wild!
MJ
Bad customer service. Maybe people dont know how to interact with people anymore, but definitely dont expect a smile from the employees here. coffee is good, but it is a commercial chain so its to be expected.
Atmosphere: 1
Food: 5
Service: 1
Rose
Literally an hour to get to a window and no drink ready
8 people working and waited 14 minutes for service and a drink, making drinks out of order. I could see frustration on others. Last time we will visit. Overpriced drinks anyway
Atmosphere: 1
Food: 1
Service: 1
I travel from the Valley to Corpus monthly, and I’m in Kingsville almost every week for work. I’ve stopped at this location many times. However, on Sunday, while heading to Corpus to watch a hockey game, the experience took far longer than usual.
We placed an online order, as we always do. Normally, this allows us to get our drinks quickly and get back on the road, but this time the wait was unusually long.
I also always ask for a paper receipt. I’ve been doing this for years at this location and others, and it has never been an issue. This time, I was told they could not provide one, even though they had done so just a week prior, the month before, and many times in the past.
I ordered a peach tea with light ice. I usually order it without ice because I don’t like it cold and don’t want it watered down. Despite asking for light ice, my drink was filled almost entirely with ice and already diluted. My mother’s drink also did not have the correct toppings.
After giving up on getting a printed receipt, I asked for a straw for my mom’s drink. The employee eventually gave us one, but it was too small, and she walked away before I could ask for the correct size.
The store was not busy at the time, which made the experience more frustrating.
Atmosphere: 3
Food: 2
Service: 3
Love the ice coffee
We travel to Austin from SPI at least 1x per month. This stop always adds at least 30 minutes to our trip. It seems no matter how many people are in the store or drive through, most of the people are standing waiting for their drink orders. We order one quad espresso tonight and so far we’ve been waiting 43 minutes. We like the caffeine boost for travel in either direction, but come on!
Atmosphere: 2
Food: 3
Service: 1
I ordered two coffees and one Frappuccino. The coffees came out on time, but they completely forgot to make the Frappuccino. After waiting about 20 minutes, I had to remind them, and even then they forgot it again in the mixer. I had to go back a second time to remind them. This was really disappointing — forgetting the order once is understandable, but forgetting it twice and not being prompt after a reminder shows poor attention and customer service.
I know it's busy but 7 people are working and it's been over 15 minutes for a simple latte. A little training and organization would go a long way.
Atmosphere: 3
Food: 5
Service: 1
Excellent help. Had some car trouble and the staff were so lovely and helpful. Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
My suggestion: If you plan to order a coffee in this store - do it 25 min in advance otherwise you'll be stuck in the store waiting. I don't think I'm coming again.
Service: 2
We were driving by, the Starbucks is very cute and aesthetic. But we didn’t like that our strawberry cold foam matcha had such little strawberry cold foam. When we asked the barista for more because it was literally just a drop of cold foam she said she had to charge more, after Starbucks already charges $1.25 for cold foam. RIDICULOUS.
Atmosphere: 2
Food: 2
Service: 1
Too many people not enough workers customer were mad orders taking too long but the employees that where there working their butts off .
Atmosphere: 2
Food: 5
Service: 4
Restaurantji Recommends
Literally one of the slowest Starbucks I’ve ever been to.
Atmosphere: 4
Food: 4
Service: 2
Ridiculously slow the worst Starbucks in Texas. To get to the speaker it's an hour of waiting and another hour to give you your order. When you get to the window and they give you your order your coffee is watery. I really don't recommend this Starbucks. I will never return to this place. 0/0 👎🏼
Atmosphere: 1
Food: 1
Service: 1
When we pulled up at 6:30AM, there were about 10 vehicles in the drive thru and NOBODY inside. We decided to go in to order and instead of making our 4 coffees or preparing the orders as they came in, they cleared the ENTIRE drive thru line first. By the time we got ours, there were more 4 other guests waiting inside behind us. We finally left at 6:58 but all because they wanted to clear the drive thru AND on a Saturday? These businesses are wild!
Bad customer service. Maybe people dont know how to interact with people anymore, but definitely dont expect a smile from the employees here. coffee is good, but it is a commercial chain so its to be expected.
Atmosphere: 1
Food: 5
Service: 1
Literally an hour to get to a window and no drink ready
Atmosphere: 1
Food: 1
Service: 1
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