I was charged $19.03 which seemed high, went through the drive-through, was in a hurry so took my lunch and left. When I got back to the computer, I looked at all the prices of things I purchased and my total should have been been $16.78. The receipt just had what I ordered, there were no prices. It was just a sticker on the outside of the bag. Never occurred to me to double check, but I will from now on (I got an 8 count chicken nuggets & Sandwich meal).
I placed my order through the mobile app and put for pick up through the drive thru. I got there at 8:05pm. The staff told me to pull forward and that my food will be ready shortly. Nonetheless, I didn’t receive my food until 8:27pm. All I ordered was a salad,3 piece tenders and condiments. I saw 7-9 cars getting their food and passing me. I didn’t bother because I understand they help customers first if they have their food ready. However when I got home, I didn’t get my condiments and my 3 piece tenders. The wait time and the food that I bought that I didn’t get has led me write this review. I will say the food was good as always, appreciate the cooking staff. I love CFA but this for sure needs to be addressed.
Atmosphere: 1
Food: 5
Service: 1
Shairoz Vira
Everything was great
Atmosphere: 5
Food: 5
Service: 5
Chris Strickalnd
A peaceful and welcoming atmosphere. The service was quick and perfessional. The food was tasty and filling.
Atmosphere: 5
Food: 5
Service: 5
Denise Mullen
Crowded and loud but food was good.
Atmosphere: 2
Food: 5
Service: 5
Coral Carrillo
We love both locations in Kyle and eat there at least three times a week. However, on July 4th evening, we stopped in for dinner and were surprised to find almost every table was dirty. There were only two other tables occupied, so we had to sit at one and ask one of the employees to please clean our table. One of the employees seemed to be forced to clean our table. We are not happy with the service we received, especially since we usually receive great service at this locación!
Our chicken sandwiches were not hot as they usually are.
Christopher “Donny Knuth” Lima
Not as good as usual
Leanna Prince
Listen, Chick-fil-A never disappoints. The food? Always fresh. The service? Immaculate. The staff? So genuine it makes you wonder if they get trained in kindness or if they’re just born that way.
One time, I almost ran over an employee in the drive-thru (total accident, I promise), and instead of panicking, they just smiled and said, “That’s totally fine!” like I hadn’t just given them a near-death experience with my front bumper. If that isn’t grace under pressure, I don’t know what is.
Every visit reminds me why I love this place—the staff always goes above and beyond to make customers feel welcome. 10/10, highly recommend, and I’ll try not to hit anyone next time.
Quick, friendly service, clean facilities, and an indoor playset for the kids
Atmosphere: 5
Food: 5
Service: 5
Isaac esquivel
My server was so nice and the chicken was so good. 10/10 would recommend
Atmosphere: 5
Food: 5
Service: 5
Miguel Gutierrez
Spicy chicken mmmmmm delicious
Atmosphere: 4
Food: 4
Service: 4
Danielle Thompson
Apparently I’m not the only one. Just look at the recent reviews! I used to work at Chick-fil-A for a few years so I know the Chick-fil-A way. The service I received on this day, 3/5/2025 was unacceptable. I placed an order online with the app for curbside. I was then informed my order would be about a 3 to 7 minute wait. OK, then it told me that my order was on the way and it took an additional seven minutes. I glanced back at the drive-through and made eye contact with one of the team members and she just carried on. There was no urgency to get any food out to the curbside. Once my order was brought to me, I checked my order to make sure everything was there. I discovered I was missing one original chicken sandwich. I had order two original chicken sandwiches and one spicy- 2 were a combo and 1 a free sandwich redeemed with points and then a kids meal. A pretty simple order. I got out of my vehicle and I tried to wave down somebody from the drive-through. They didn’t pay attention. OK I understand that they’re busy so I get my phone out and I call them. My call is promptly forwarded and nobody answered. I get in my car and I go around into the drive-through line and I explain to one of the team members my situation. She tells me to join the line again and go to the window and I asked if she could just go get the sandwich and bring it out here. When I worked I Chick-fil-A and we made a mistake - someone went back inside and they would promptly bring it out not make you join the line. I tell her I really need to get going and don’t have time to wait a long time. she assures me it won’t be a long time. I asked for a manager to meet me out there to my surprise when the manager comes, she comes empty-handed, knowing exactly what I’m missing. I explain my situation and why I am disappointed. She goes on to makes excuses saying that they are very busy and shortstaffed. I understand that things happen, but for them to just come out here and make excuses when I am literally giving them my money for food is unacceptable. One thing I remember when I worked at Chick-fil-A was that my owner /operator always told us to make sure that the order was complete because people are literally paying for this food and for them not to even get what they are paying for is ridiculous. If y’all are busy and you’re still gonna take a long time to get people‘s orders out then please just double check. You have everything on the pick list. I almost went home missing a sandwich for one of my kids. That’s not cool. I do not live close to you guys to be going back-and-forth. For the time being I do feel like this location needs to have a look at and I think I will take my business to the new Chick-fil-A across town.
Atmosphere: 3
Food: 4
Service: 1
Rebecca
I love Chic Fil A, a little too much! I've been a regular customer for years, in different places I've lived all over Texas, and the service at this particular CFA is the worst I've ever experienced.
I have repeatedly spoken to them about their portion sizes, as their portions are tiny compared to other CFA's. As an example, they only fill the mac n cheese about 3/4 of the way, when they are charging $4+ for a tiny container. Their nuggets are also typically smaller than other locations, and more often than not, dried out. The only thing that makes them palatable is the Polynesian sauce.
In addition to the food issues, they seem to have major staffing issues. The one reason I used to continue to come to this location was their staff was super sweet, but over the past year, they've had almost a complete turnover, and their new employees seem to genuinely hate their jobs. They are not friendly and do a truly half ass job at customer service.
Last, but not least, one of my favorite employees was a young man with an intellectual disability. He was the friendliest guy, always taking the time to stop and ask how my day was going and pet my sweet pup who comes along for the ride. A few months ago, after he was gone for a few weeks, he told me he had been suspended because a customer complained about him. I don't know the whole story, but I took the time to ask to speak to a manager and ask if I could write a commendation for this man, as his customer service towards me had been incredibly for over a year. She told me there was no way to submit a compliment for an employee. That seemed incredibly odd, as that is possible...everywhere. Within a few weeks, he was gone, and I never saw him again. I truly hope that the management at this CFA didn't terminate an intellectually challenged person because some customers are entitled and can't show some patience for someone with challenges.
I hope corporate sees these reviews and looks into this location.
I love it it's the best!
Atmosphere: 5
Food: 5
Service: 5
I was charged $19.03 which seemed high, went through the drive-through, was in a hurry so took my lunch and left. When I got back to the computer, I looked at all the prices of things I purchased and my total should have been been $16.78. The receipt just had what I ordered, there were no prices. It was just a sticker on the outside of the bag. Never occurred to me to double check, but I will from now on (I got an 8 count chicken nuggets & Sandwich meal).
Food: 4
Service: 1
Great !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Spicy Chicken Sandwich, Dr Pepper
I placed my order through the mobile app and put for pick up through the drive thru. I got there at 8:05pm. The staff told me to pull forward and that my food will be ready shortly. Nonetheless, I didn’t receive my food until 8:27pm. All I ordered was a salad,3 piece tenders and condiments. I saw 7-9 cars getting their food and passing me. I didn’t bother because I understand they help customers first if they have their food ready. However when I got home, I didn’t get my condiments and my 3 piece tenders. The wait time and the food that I bought that I didn’t get has led me write this review. I will say the food was good as always, appreciate the cooking staff. I love CFA but this for sure needs to be addressed.
Atmosphere: 1
Food: 5
Service: 1
Everything was great
Atmosphere: 5
Food: 5
Service: 5
A peaceful and welcoming atmosphere. The service was quick and perfessional. The food was tasty and filling.
Atmosphere: 5
Food: 5
Service: 5
Crowded and loud but food was good.
Atmosphere: 2
Food: 5
Service: 5
We love both locations in Kyle and eat there at least three times a week. However, on July 4th evening, we stopped in for dinner and were surprised to find almost every table was dirty. There were only two other tables occupied, so we had to sit at one and ask one of the employees to please clean our table. One of the employees seemed to be forced to clean our table. We are not happy with the service we received, especially since we usually receive great service at this locación!
Our chicken sandwiches were not hot as they usually are.
Not as good as usual
Listen, Chick-fil-A never disappoints. The food? Always fresh. The service? Immaculate. The staff? So genuine it makes you wonder if they get trained in kindness or if they’re just born that way.
One time, I almost ran over an employee in the drive-thru (total accident, I promise), and instead of panicking, they just smiled and said, “That’s totally fine!” like I hadn’t just given them a near-death experience with my front bumper. If that isn’t grace under pressure, I don’t know what is.
Every visit reminds me why I love this place—the staff always goes above and beyond to make customers feel welcome. 10/10, highly recommend, and I’ll try not to hit anyone next time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Chick-Fil-A Waffle Potato Fries
Restaurantji Recommends
Quick, friendly service, clean facilities, and an indoor playset for the kids
Atmosphere: 5
Food: 5
Service: 5
My server was so nice and the chicken was so good. 10/10 would recommend
Atmosphere: 5
Food: 5
Service: 5
Spicy chicken mmmmmm delicious
Atmosphere: 4
Food: 4
Service: 4
Apparently I’m not the only one. Just look at the recent reviews! I used to work at Chick-fil-A for a few years so I know the Chick-fil-A way. The service I received on this day, 3/5/2025 was unacceptable. I placed an order online with the app for curbside. I was then informed my order would be about a 3 to 7 minute wait. OK, then it told me that my order was on the way and it took an additional seven minutes. I glanced back at the drive-through and made eye contact with one of the team members and she just carried on. There was no urgency to get any food out to the curbside. Once my order was brought to me, I checked my order to make sure everything was there. I discovered I was missing one original chicken sandwich. I had order two original chicken sandwiches and one spicy- 2 were a combo and 1 a free sandwich redeemed with points and then a kids meal. A pretty simple order. I got out of my vehicle and I tried to wave down somebody from the drive-through. They didn’t pay attention. OK I understand that they’re busy so I get my phone out and I call them. My call is promptly forwarded and nobody answered. I get in my car and I go around into the drive-through line and I explain to one of the team members my situation. She tells me to join the line again and go to the window and I asked if she could just go get the sandwich and bring it out here. When I worked I Chick-fil-A and we made a mistake - someone went back inside and they would promptly bring it out not make you join the line. I tell her I really need to get going and don’t have time to wait a long time. she assures me it won’t be a long time. I asked for a manager to meet me out there to my surprise when the manager comes, she comes empty-handed, knowing exactly what I’m missing. I explain my situation and why I am disappointed. She goes on to makes excuses saying that they are very busy and shortstaffed. I understand that things happen, but for them to just come out here and make excuses when I am literally giving them my money for food is unacceptable. One thing I remember when I worked at Chick-fil-A was that my owner /operator always told us to make sure that the order was complete because people are literally paying for this food and for them not to even get what they are paying for is ridiculous. If y’all are busy and you’re still gonna take a long time to get people‘s orders out then please just double check. You have everything on the pick list. I almost went home missing a sandwich for one of my kids. That’s not cool. I do not live close to you guys to be going back-and-forth. For the time being I do feel like this location needs to have a look at and I think I will take my business to the new Chick-fil-A across town.
Atmosphere: 3
Food: 4
Service: 1
I love Chic Fil A, a little too much! I've been a regular customer for years, in different places I've lived all over Texas, and the service at this particular CFA is the worst I've ever experienced.
I have repeatedly spoken to them about their portion sizes, as their portions are tiny compared to other CFA's. As an example, they only fill the mac n cheese about 3/4 of the way, when they are charging $4+ for a tiny container. Their nuggets are also typically smaller than other locations, and more often than not, dried out. The only thing that makes them palatable is the Polynesian sauce.
In addition to the food issues, they seem to have major staffing issues. The one reason I used to continue to come to this location was their staff was super sweet, but over the past year, they've had almost a complete turnover, and their new employees seem to genuinely hate their jobs. They are not friendly and do a truly half ass job at customer service.
Last, but not least, one of my favorite employees was a young man with an intellectual disability. He was the friendliest guy, always taking the time to stop and ask how my day was going and pet my sweet pup who comes along for the ride. A few months ago, after he was gone for a few weeks, he told me he had been suspended because a customer complained about him. I don't know the whole story, but I took the time to ask to speak to a manager and ask if I could write a commendation for this man, as his customer service towards me had been incredibly for over a year. She told me there was no way to submit a compliment for an employee. That seemed incredibly odd, as that is possible...everywhere. Within a few weeks, he was gone, and I never saw him again. I truly hope that the management at this CFA didn't terminate an intellectually challenged person because some customers are entitled and can't show some patience for someone with challenges.
I hope corporate sees these reviews and looks into this location.
Atmosphere: 1
Food: 3
Service: 1
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