Save your time and money. The Dunkin’ Donuts in Kyle is a complete joke, and that falls squarely on management.
Their ordering system has been down for two weeks, and instead of fixing it, they’ve just forced customers to order at the window like it’s normal. It’s inefficient, slow, and shows a total lack of leadership or urgency.
This place is bleeding revenue because management can’t get their act together. No communication, no solution, no accountability just excuses and inconvenience pushed onto customers.
Absolutely garbage operation. Management should be ashamed.
Service: 1
Vanessa Guerra
Placed an app order. Window attendant was not very friendly. The breakfast sandwich I ordered was completed burned black and should not have been given out. I had to throw the charred croissant out.
Atmosphere: 1
Food: 1
Service: 1
Isabel Cruz
Everyone is friendly.
Atmosphere: 5
Service: 5
Darryan Wright
Love our little local Dunkin'!
Atmosphere: 5
Food: 5
Service: 5
Monica Medina
My breakfast croissant sandwich is burnt. I have a video of it I wish I can post it but I can’t eat this.
Atmosphere: 3
Food: 1
Service: 3
Cheyenne Mook
Went today to purchase an ice cream cake. So friendly and nice. Clean restaurant and I’ve gone here previously for coffee and it was delicious
Atmosphere: 5
Food: 5
Service: 5
Veronica
I only go to dunkin in kyle around Christmas time for the cookie butter latte. Any other time I've gone they got my order wrong. When I went today they tried to hand me a latte with vanilla cold foam at the window. When I asked why there was not cookie butter cold foam they said they were out. They could've told me at the speaker and i wouldn't of purchased it. Once again dunkin kyle was a disappointment. Its literally like playing Russian roulette. Never know what your going to get.
Service: 1
amanda happ
I spent 30 minutes in the drive thru. I understand they are busy but 30 minutes in the drive thru is excessive. The staff were friendly and apologetic about the wait so I brushed it off.... until I checked my order and it was the wrong order. Extremely frustrating.
Atmosphere: 3
Food: 2
Service: 4
Sarah Jones
On 10/20/25 at about 5:05 two of my roommates and I walked in, two of us had mobile orders, one was ordering at the counter. As we approached the pick up area the only male working asked what he could get for us and we tell him that we have two mobile orders… he rolled his eyes and sighed audibly. He then turned around to get the order but then he had to get the ICED cappuccino out of the blender… needless to say we were waiting for him to come back as he was taking the counter order. At the counter, an attempt to order a pumpkin cold brew was thwarted by the worker saying “I don’t see an option for that” as it’s on a big poster above him. We did eventually get our food and drinks after about 10-15 of waiting, two of the drinks still not what was ordered. There was no other patrons other than one woman who was waiting for her mobile order (that was one drink) for the entirety of our visit.
Atmosphere: 2
Food: 4
Service: 1
Luis Delgado
This is the most Inconsistent Dunkin Donuts in the nation. This is coming from a DD addict. The latest order I place was a frozen coffee and instead of adding the coffee syrup they used regular coffee. It also didn't taste like it had any flavor shots. And they only made one of my two frozen coffees I ordered from the app. I would recommend you drive to the next DD and order from them. This has happened many times in this specific location. Avoid this one if possible.
Been calling all day today and no one is answering the phone im not sure but they might have put a fake phone number online or theyre just ignoring phone calls
Service: 1
Cristylee Nunez
My food was cold, my coffee was cold, my hashbrowns were so over cooked that it was not edible. Horrible experience. This Dunkin’ Donuts DO NOT deserve a star. My coffee has creamer floater as if it was expired. When I asked him to make me a fresher cup, he claimed he couldn’t because it will take a while. Gave me old coffee from the other pot. Then had the nerve to say, you can have the other coffee if you want. I told him that coffee is disgusting with expired creamer floating on top of my cold coffee. I wish I can post a picture.
Atmosphere: 1
Food: 1
Service: 1
Kayla McKain
Out of eggs? Cashier was rude.
Laura Hornung
I used to work at a dunkin so when I go I can tell when it’s a hit or miss. This dunkin NEVER misses. They make their coffees perfect everytime and stir them correctly and can tell they are brewing their coffee correctly. Love this location!! Know my coffee will be great everytime.
Save your time and money.
The Dunkin’ Donuts in Kyle is a complete joke, and that falls squarely on management.
Their ordering system has been down for two weeks, and instead of fixing it, they’ve just forced customers to order at the window like it’s normal. It’s inefficient, slow, and shows a total lack of leadership or urgency.
This place is bleeding revenue because management can’t get their act together. No communication, no solution, no accountability just excuses and inconvenience pushed onto customers.
Absolutely garbage operation. Management should be ashamed.
Service: 1
Placed an app order. Window attendant was not very friendly. The breakfast sandwich I ordered was completed burned black and should not have been given out. I had to throw the charred croissant out.
Atmosphere: 1
Food: 1
Service: 1
Everyone is friendly.
Atmosphere: 5
Service: 5
Love our little local Dunkin'!
Atmosphere: 5
Food: 5
Service: 5
My breakfast croissant sandwich is burnt. I have a video of it I wish I can post it but I can’t eat this.
Atmosphere: 3
Food: 1
Service: 3
Went today to purchase an ice cream cake. So friendly and nice. Clean restaurant and I’ve gone here previously for coffee and it was delicious
Atmosphere: 5
Food: 5
Service: 5
I only go to dunkin in kyle around Christmas time for the cookie butter latte. Any other time I've gone they got my order wrong. When I went today they tried to hand me a latte with vanilla cold foam at the window. When I asked why there was not cookie butter cold foam they said they were out. They could've told me at the speaker and i wouldn't of purchased it. Once again dunkin kyle was a disappointment. Its literally like playing Russian roulette. Never know what your going to get.
Service: 1
I spent 30 minutes in the drive thru. I understand they are busy but 30 minutes in the drive thru is excessive. The staff were friendly and apologetic about the wait so I brushed it off.... until I checked my order and it was the wrong order. Extremely frustrating.
Atmosphere: 3
Food: 2
Service: 4
On 10/20/25 at about 5:05 two of my roommates and I walked in, two of us had mobile orders, one was ordering at the counter. As we approached the pick up area the only male working asked what he could get for us and we tell him that we have two mobile orders… he rolled his eyes and sighed audibly. He then turned around to get the order but then he had to get the ICED cappuccino out of the blender… needless to say we were waiting for him to come back as he was taking the counter order. At the counter, an attempt to order a pumpkin cold brew was thwarted by the worker saying “I don’t see an option for that” as it’s on a big poster above him. We did eventually get our food and drinks after about 10-15 of waiting, two of the drinks still not what was ordered. There was no other patrons other than one woman who was waiting for her mobile order (that was one drink) for the entirety of our visit.
Atmosphere: 2
Food: 4
Service: 1
This is the most Inconsistent Dunkin Donuts in the nation. This is coming from a DD addict. The latest order I place was a frozen coffee and instead of adding the coffee syrup they used regular coffee. It also didn't taste like it had any flavor shots. And they only made one of my two frozen coffees I ordered from the app. I would recommend you drive to the next DD and order from them. This has happened many times in this specific location. Avoid this one if possible.
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
Been calling all day today and no one is answering the phone im not sure but they might have put a fake phone number online or theyre just ignoring phone calls
Service: 1
My food was cold, my coffee was cold, my hashbrowns were so over cooked that it was not edible. Horrible experience. This Dunkin’ Donuts DO NOT deserve a star. My coffee has creamer floater as if it was expired. When I asked him to make me a fresher cup, he claimed he couldn’t because it will take a while. Gave me old coffee from the other pot. Then had the nerve to say, you can have the other coffee if you want. I told him that coffee is disgusting with expired creamer floating on top of my cold coffee. I wish I can post a picture.
Atmosphere: 1
Food: 1
Service: 1
Out of eggs? Cashier was rude.
I used to work at a dunkin so when I go I can tell when it’s a hit or miss. This dunkin NEVER misses. They make their coffees perfect everytime and stir them correctly and can tell they are brewing their coffee correctly. Love this location!! Know my coffee will be great everytime.
Atmosphere: 5
Food: 5
Service: 5
Not many flavors but kids still love it.
Atmosphere: 3
Food: 4
Service: 4
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