At least 6-10 bags of onions were sitting on the concrete outside the back storage shed around 1pm today. Super unsanitary!!
Minh Nguyen
Staff is extremely unhelpful, they all seem incredibly busy and your problems are an inconvenience to them. Whatever is going on with their phones are more important. Food is the only reason why I would come back. Business is in dire need of a more competent manager.
Atmosphere: 1
Food: 4
Service: 1
Rey Acosta
Got 3 plates all with refried beans, 1 being nachos. The beans tasted like gasoline. Packed everything back in the bag and brought it back to ask for a refund because it was a drive thru order but we live close. Staff was no help. Manager left early. Tomorrow I’m supposed to get a refund? Horrible service. Here’s to hoping i get my $40 back.
Atmosphere: 1
Food: 1
Service: 1
A H
I really like El Pollo Rico however I stopped by this location at 12:50 and was trying to make my order through the drive-through and the person taking my order was being a jerk about me not knowing how to pronounce certain items I was already turned off by this, so just decided to leave the drive-through without even ordering. I’ll just go to another location. That’s simple.
M Flores
I’ve been here many times, the food is delicious and the service is excellent! 10/10 recommend. You have to try their pollo asado with the green salsa!
Atmosphere: 5
Food: 5
Service: 5
Erik Roses
Recently visited this location and not only did I have a great experience from a customer service standpoint but the food was also amazing. Will be coming back for sure.
Atmosphere: 5
Food: 5
Service: 5
Estefani Sanchez
Good afternoon, I had a very bad experience with Ms.PERLA Several friends have also had a bad experience with her. She is not an exemplary manager.
crystal sanchez
I went through the drive-thru at 9:17 PM and was told they had already stopped taking orders, even though the posted closing time is 9:30 PM. It seems I’m not the only one who’s had this experience. It’s unfortunate, because the food at Pollo Rico is excellent, but the customer service could definitely use improvement. I hope the team can address this and provide a more consistent experience going forward.”
Service: 2
Val M
We went in 2days ago around 9:20pm and the lady at the register didn’t have the best costumer service she seemed mad when we got to the window. We order 2 tortas and when we got our food the fries were cold and it looked like they didn’t let them cook all the way.
Excellent 1/2 chicken with excellent onion, usual sides. I missed living in the neighborhood near the #2 North Lamar location. I stopped by at a slow time of day, polite staff and great food. Took to go, but the place was clean and ready for business later on in the day. Grabbed a couple neighborhood newspapers as I left.
John Allen
This place has got the best food around! It’s my favorite spot now ever since Flaming Bird disappeared, but this place is way better and I can’t believe that I just found out about this place! Grab your kids and go eat some amazing food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Chicken Meal, Charro Beans, Papa Asada
Luis Correa
Gud chikemn ?
Atmosphere: 5
Food: 5
Service: 5
Erika Marie
Papa asada is big and good
Atmosphere: 5
Food: 5
Service: 5
Griselda Esquivel
El pollo rico ?? Haha this is el Pollo SECO !!! Horrible quality on food the last 3 times I've been here . This one took the number one foe worst tostadas in town. They powder the old chicken to sell it on a tostada for $12 the size of my hand ?... yall need to step it up!!!!!!!!! I threw it away. I'm not eating this old chicken from last week .! (That's what it looks like it's hard like plastic)... el pollo viejo lo hacen polvo para ponerlo en las tostadas, es un asco este lugar.
Got everything you need
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Chicken Meal, Chicken Quesadilla
At least 6-10 bags of onions were sitting on the concrete outside the back storage shed around 1pm today. Super unsanitary!!
Staff is extremely unhelpful, they all seem incredibly busy and your problems are an inconvenience to them. Whatever is going on with their phones are more important. Food is the only reason why I would come back. Business is in dire need of a more competent manager.
Atmosphere: 1
Food: 4
Service: 1
Got 3 plates all with refried beans, 1 being nachos. The beans tasted like gasoline. Packed everything back in the bag and brought it back to ask for a refund because it was a drive thru order but we live close. Staff was no help. Manager left early. Tomorrow I’m supposed to get a refund? Horrible service. Here’s to hoping i get my $40 back.
Atmosphere: 1
Food: 1
Service: 1
I really like El Pollo Rico however I stopped by this location at 12:50 and was trying to make my order through the drive-through and the person taking my order was being a jerk about me not knowing how to pronounce certain items I was already turned off by this, so just decided to leave the drive-through without even ordering. I’ll just go to another location. That’s simple.
I’ve been here many times, the food is delicious and the service is excellent! 10/10 recommend. You have to try their pollo asado with the green salsa!
Atmosphere: 5
Food: 5
Service: 5
Recently visited this location and not only did I have a great experience from a customer service standpoint but the food was also amazing. Will be coming back for sure.
Atmosphere: 5
Food: 5
Service: 5
Good afternoon, I had a very bad experience with Ms.PERLA Several friends have also had a bad experience with her. She is not an exemplary manager.
I went through the drive-thru at 9:17 PM and was told they had already stopped taking orders, even though the posted closing time is 9:30 PM. It seems I’m not the only one who’s had this experience. It’s unfortunate, because the food at Pollo Rico is excellent, but the customer service could definitely use improvement. I hope the team can address this and provide a more consistent experience going forward.”
Service: 2
We went in 2days ago around 9:20pm and the lady at the register didn’t have the best costumer service she seemed mad when we got to the window. We order 2 tortas and when we got our food the fries were cold and it looked like they didn’t let them cook all the way.
Food: 1
Service: 1
Restaurantji Recommends
Excellent 1/2 chicken with excellent onion, usual sides. I missed living in the neighborhood near the #2 North Lamar location. I stopped by at a slow time of day, polite staff and great food. Took to go, but the place was clean and ready for business later on in the day. Grabbed a couple neighborhood newspapers as I left.
This place has got the best food around! It’s my favorite spot now ever since Flaming Bird disappeared, but this place is way better and I can’t believe that I just found out about this place! Grab your kids and go eat some amazing food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Chicken Meal, Charro Beans, Papa Asada
Gud chikemn ?
Atmosphere: 5
Food: 5
Service: 5
Papa asada is big and good
Atmosphere: 5
Food: 5
Service: 5
El pollo rico ?? Haha this is el Pollo SECO !!! Horrible quality on food the last 3 times I've been here . This one took the number one foe worst tostadas in town. They powder the old chicken to sell it on a tostada for $12 the size of my hand ?... yall need to step it up!!!!!!!!! I threw it away. I'm not eating this old chicken from last week .! (That's what it looks like it's hard like plastic)... el pollo viejo lo hacen polvo para ponerlo en las tostadas, es un asco este lugar.
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