Freebirds World Burrito

We’ve been longtime Freebirds fans and really want this location to succeed. The staff was friendly, and the manager went out of his way to cut fresh cilantro for us (after 2 other employees went to the back and said they were out), which we appreciated.

That said, our visit had several operational and cleanliness issues that were concerning. Some food on the line looked dried out or old, and there was spilled food left on the counter that wasn’t cleaned between orders.

For example, the employee preparing a burrito for the guest in front of us rolled it, unrolled it, and then gave it a firm smack on the counter, which caused part of the filling to spill out onto the prep surface. The mess that was left was then wrapped anyway. Fortunately, the customer asked for it to be remade and received a fresh one. However, the spilled food remained on the counter and was not wiped down before additional burritos (including ours) were rolled up on that same surface. We were handed foil with gunk all over it!

The tea station was out of order, and we weren’t informed before purchasing a drink. I bought the almost $3 cup for iced tea.

I do want to note that the young woman assisting us was very sweet, professional, and patient throughout the experience. I believe she said her name was Vanilla. She seemed to be doing her best in a challenging environment and handling situations that pointed more toward training and management gaps than individual effort.

I’m leaving 4 stars because the employees were kind and trying, but this location would really benefit from stronger leadership, better training, and more consistent attention to cleanliness and food handling.

Atmosphere: 4

Food: 4

Service: 4

The employee was so helpful explaining everything to me.

Atmosphere: 5

Food: 5

Service: 5

Fresh hot food, great selection, accurate menu descriptions online

Atmosphere: 5

Food: 5

Service: 5

Dylan and the entire staff were very helpful and friendly.

Atmosphere: 5

Food: 5

Service: 5

I went in. I was greeted with a friendly welcome. They made my order immediately. Offered me some extra items to go and service was fantastic.

Atmosphere: 5

Food: 5

Service: 5

Dillon was so helpful! And had a great attitude! Loved the atmosphere

Atmosphere: 5

Food: 5

Service: 5

Dylan was great!

Atmosphere: 5

Food: 5

Service: 5

We love coming to freebirds in Kyle TX! The staff is very friendly and the food is great! It reminder us of our college years :)

Atmosphere: 5

Food: 5

Service: 5

Great service

Atmosphere: 5

Food: 5

Service: 5

Love this place!

Atmosphere: 5

Food: 5

Service: 5

best burrito ever i ate it all perfectly wrapped it was the best freebirds ive ever had

Atmosphere: 5

Food: 5

Service: 5

Today was my first time dining at Freebirds in Kyle Texas. I was greeted by Dylan and served by Daniela. They were both great, super friendly and helpful. I will definitely be coming back to dine with them.

Atmosphere: 5

Food: 5

Service: 5

Save your money and your stomach will thank you. Most items look old and small portions.

Atmosphere: 2

Food: 1

Service: 2

Order always right. Love it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burritos

The service was awesome sauce and the food was soooo good! Shout out to Lenore for a great experience and service!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burritos