⭐️⭐️⭐️⭐️ 8/6/2025 Good food, with room to improve on service
We stopped by Panda Express in Kyle and had a pretty good experience overall. The food was fresh—my bowl with SweetFire Chicken and Fried Rice was delicious and well-balanced, and the Cheese Rangoons were crispy and flavorful. My wife’s bowl, however, had noticeably very little meat and lots of rice, which felt a bit off in comparison.
The restaurant was clean, and the team in the kitchen was moving quickly, especially handling drive-thru orders. That said, there were a few employees standing near the register while we waited to be served. As shown in the photo, there was only one customer in front of us, yet three employees appeared unoccupied at the counter. It gave the impression that front-line service could have been a bit more efficient.
When we got to the register, I said hello to the cashier (Janis), but didn’t receive a greeting back. While that’s a small thing, a friendly acknowledgment really sets the tone for good service.
I still enjoy coming to this location and will continue to support it. I’m sharing this feedback in hopes that management sees it as an opportunity to strengthen customer service and improve the overall experience.
Atmosphere: 5
Food: 5
Service: 4
L. R.
This is the second time I've been through the drive-thru line and had to wait 10 to 15 minutes to get my food. I'm not sure what the problem is. There is only one other person in the Drive-Thru at the time I came. I hope they can get it together soon
Atmosphere: 1
Food: 1
Service: 1
jonathan
If you order from this place online for delivery just go straight to DoorDash that’s all they’re going to do and you have a less chance of losing your order.
Atmosphere: 4
Food: 4
Service: 3
Jayneese Fitzgerald
This place was clean, the food was hot and fresh and the customer service from Belle, was A M A Z I N G! I appreciate the attention and care while putting my food together. A positive attitude, great service and friendly atmosphere really goes a long way. You never know what someone is going through, thanks for putting a smile on my face! :)
Atmosphere: 5
Food: 5
Service: 5
Genesis Aguilar
Don’t buy in a place where they have dead rats
Service: 1
Badjie Araya
This is my goto place for food when I dont feel like cooking.
Atmosphere: 5
Food: 5
Service: 5
Ezequiel Casillas 100x
People treat you like shit here: I told them I was on a budget and they said right after I rejected the roll that cost $2. They laughed at me since I got the bigger plate that made them think I shouldn’t have been in a budget. Rude people don’t come here, and only come here if you have a different tone than me, maybe you will be lucky for them not to be rude at you.
Atmosphere: 1
Food: 3
Service: 1
Karmen White
To start off the manager was polite when I called unfortunately I was too far to turn back. My issue that I have is the serving in the bowl I purchased. I literally got a bowl of rice with maybe 4-5 broccoli and a few slivers of beef. As consumers we shouldn’t have to be paying SO much for a bowl of rice. I was extremely disappointed and will never return it’s not worth my money. It seems so unfair to pay almost $10 for a beef and broccoli bowl and get 90% rice. Go a la carte next time!! Unacceptable in my opinion
Atmosphere: 1
Food: 1
Service: 1
Gomez Power Wash
Outside exterior is always gonna be nice fresh and clean.
Atmosphere: 5
Food: 5
Service: 5
Kiranmai Goda
Very disappointed with my visit today. The manager, Belle, was extremely rude and unprofessional. She is very very rude. Not acceptable. . I politely asked about my bowl, she gave a dismissive attitude and didn’t even fill it with the proper amount of protein—it was noticeably less than what’s normally served. I expect better customer service and consistency, especially from a manager. Not planning to return to this location anytime soon.
I Realy like all the diferent servings plates and the nice service that they have, thank you.
Atmosphere: 5
Food: 5
Service: 5
Angel Sweet
Food was disgusting. Never going back!
Food: 1
Moe Jane
my sister and i were having a lovely day, this is not typical as we normally can not get along. we decided to bond over orange chicken and chow mein until we were waiting 15 minutes in line just to get to the speaker. what we were met with was an AI attempting to take our order. It misunderstood and even stated a team member would be with us shortly. Only to be met with another AI w/ a different voice. Needless to say, me and my sister fought, did not to get food and we are no longer on speaking terms. Thanks Panda for ruining real human connections and interactions.
Atmosphere: 1
Food: 1
Service: 1
Bob Hitson
Can't go wrong with the black pepper chicken or the orange chicken!
⭐️⭐️⭐️⭐️ 8/6/2025
Good food, with room to improve on service
We stopped by Panda Express in Kyle and had a pretty good experience overall. The food was fresh—my bowl with SweetFire Chicken and Fried Rice was delicious and well-balanced, and the Cheese Rangoons were crispy and flavorful. My wife’s bowl, however, had noticeably very little meat and lots of rice, which felt a bit off in comparison.
The restaurant was clean, and the team in the kitchen was moving quickly, especially handling drive-thru orders. That said, there were a few employees standing near the register while we waited to be served. As shown in the photo, there was only one customer in front of us, yet three employees appeared unoccupied at the counter. It gave the impression that front-line service could have been a bit more efficient.
When we got to the register, I said hello to the cashier (Janis), but didn’t receive a greeting back. While that’s a small thing, a friendly acknowledgment really sets the tone for good service.
I still enjoy coming to this location and will continue to support it. I’m sharing this feedback in hopes that management sees it as an opportunity to strengthen customer service and improve the overall experience.
Atmosphere: 5
Food: 5
Service: 4
This is the second time I've been through the drive-thru line and had to wait 10 to 15 minutes to get my food. I'm not sure what the problem is. There is only one other person in the Drive-Thru at the time I came. I hope they can get it together soon
Atmosphere: 1
Food: 1
Service: 1
If you order from this place online for delivery just go straight to DoorDash that’s all they’re going to do and you have a less chance of losing your order.
Atmosphere: 4
Food: 4
Service: 3
This place was clean, the food was hot and fresh and the customer service from Belle, was A M A Z I N G! I appreciate the attention and care while putting my food together. A positive attitude, great service and friendly atmosphere really goes a long way. You never know what someone is going through, thanks for putting a smile on my face! :)
Atmosphere: 5
Food: 5
Service: 5
Don’t buy in a place where they have dead rats
Service: 1
This is my goto place for food when I dont feel like cooking.
Atmosphere: 5
Food: 5
Service: 5
People treat you like shit here: I told them I was on a budget and they said right after I rejected the roll that cost $2. They laughed at me since I got the bigger plate that made them think I shouldn’t have been in a budget. Rude people don’t come here, and only come here if you have a different tone than me, maybe you will be lucky for them not to be rude at you.
Atmosphere: 1
Food: 3
Service: 1
To start off the manager was polite when I called unfortunately I was too far to turn back.
My issue that I have is the serving in the bowl I purchased. I literally got a bowl of rice with maybe 4-5 broccoli and a few slivers of beef. As consumers we shouldn’t have to be paying SO much for a bowl of rice. I was extremely disappointed and will never return it’s not worth my money. It seems so unfair to pay almost $10 for a beef and broccoli bowl and get 90% rice. Go a la carte next time!!
Unacceptable in my opinion
Atmosphere: 1
Food: 1
Service: 1
Outside exterior is always gonna be nice fresh and clean.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed with my visit today. The manager, Belle, was extremely rude and unprofessional. She is very very rude. Not acceptable. . I politely asked about my bowl, she gave a dismissive attitude and didn’t even fill it with the proper amount of protein—it was noticeably less than what’s normally served. I expect better customer service and consistency, especially from a manager. Not planning to return to this location anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff is slow and not very helpful.
I Realy like all the diferent servings plates and the nice service that they have, thank you.
Atmosphere: 5
Food: 5
Service: 5
Food was disgusting. Never going back!
Food: 1
my sister and i were having a lovely day, this is not typical as we normally can not get along. we decided to bond over orange chicken and chow mein until we were waiting 15 minutes in line just to get to the speaker. what we were met with was an AI attempting to take our order. It misunderstood and even stated a team member would be with us shortly. Only to be met with another AI w/ a different voice. Needless to say, me and my sister fought, did not to get food and we are no longer on speaking terms. Thanks Panda for ruining real human connections and interactions.
Atmosphere: 1
Food: 1
Service: 1
Can't go wrong with the black pepper chicken or the orange chicken!
Atmosphere: 3
Food: 4
Service: 5
Loading...