This is the second time I’ve had a very negative experience at this Sonic in Kyle on Veteran’s Drive, and unfortunately it was again due to the same carhop attendant. Her name tag read Danielle.
Both visits, her attitude was extremely rude and dismissive, which made the experience uncomfortable and unwelcoming. I understand everyone can have a bad day, but when the same behavior happens more than once, it becomes a pattern.
Customer service is a big part of why people choose to return, and this experience has made me think twice about coming back. I hope management addresses this so future customers don’t have the same experience.
Atmosphere: 1
Food: 4
Service: 1
Kevin Ellison
Employees are always so awesome, Being black in America today,that means a lot to me,Thank y'all so much.
The carhop Audry is rude everytime we visit this location .
Atmosphere: 3
Food: 4
Service: 2
BLAS MINDIETA
Meal's fast and Hot 🔥!
Atmosphere: 5
Food: 5
Service: 5
Abby Peralta
Car Hop Audrey Gave us the wrong order than gave me attitude demanding my ticket! I gave it to her but you just saw me come on!
Atmosphere: 1
Food: 5
Service: 1
Grey
This location now charges for sauce packets .. the greed is insane, I would much rather go somewhere that hands out sauce packets for free.
Atmosphere: 3
Food: 1
Service: 5
Sydney Nice
Came at 11:25pm (they close at midnight ) staff refused to take order because they were busy. Said that we would have to wait in the drive up spot for 10-15 minutes and then they would take our order.. really… 3 people working apparently homecoming night , it wasn’t crazy busy and staff was going around complaining to the guests about how they’re backed up .
robertgantt49
Worst Sonic I have ever visited over the decades! Complete and total incompetence! They will over charge you 9 out of 10 times! Basically, they have 0 clue what they are doing! Cold hamburgers, cold hot dogs, cold corn dogs, cold tater tots, cold french fries. Basically, this is a 0 minus on a scale of 1-10! Stay far away from this roach dump! Complete and utter shame!
Yvonne Cantu
My dogs absolutely loved the wag cups and they gave me one for each of my three!
Atmosphere: 5
Food: 5
Service: 5
Billy Roberts
⭐☆☆☆☆ 8/24/2025 Once again, Sonic has failed. I paid extra for onions and jalapeños, and they weren’t added to my order. The food took a long time to come out—even after I tipped. To make it worse, we received no napkins. When I mentioned it, the response was, “Y’all didn’t ask for none.” Customers shouldn’t have to ask for napkins—every other place includes them in to-go orders by default.
I think I’m officially done with Sonic. This isn’t just a one-time mistake—it’s happened at multiple locations. If you can’t get orders right, treat customers with respect, and provide the basics, your business is bound to start shutting down.
One star. And honestly, if I could give zero, I would. Do not go to Sonic. Horrible experience.
This is the second time I’ve had a very negative experience at this Sonic in Kyle on Veteran’s Drive, and unfortunately it was again due to the same carhop attendant. Her name tag read Danielle.
Both visits, her attitude was extremely rude and dismissive, which made the experience uncomfortable and unwelcoming. I understand everyone can have a bad day, but when the same behavior happens more than once, it becomes a pattern.
Customer service is a big part of why people choose to return, and this experience has made me think twice about coming back. I hope management addresses this so future customers don’t have the same experience.
Atmosphere: 1
Food: 4
Service: 1
Employees are always so awesome, Being black in America today,that means a lot to me,Thank y'all so much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Fries, Burger, Sandwich, Onion Rings, Strawberry
The carhop Audry is rude everytime we visit this location .
Atmosphere: 3
Food: 4
Service: 2
Meal's fast and Hot 🔥!
Atmosphere: 5
Food: 5
Service: 5
Car Hop Audrey Gave us the wrong order than gave me attitude demanding my ticket! I gave it to her but you just saw me come on!
Atmosphere: 1
Food: 5
Service: 1
This location now charges for sauce packets .. the greed is insane, I would much rather go somewhere that hands out sauce packets for free.
Atmosphere: 3
Food: 1
Service: 5
Came at 11:25pm (they close at midnight ) staff refused to take order because they were busy. Said that we would have to wait in the drive up spot for 10-15 minutes and then they would take our order.. really… 3 people working apparently homecoming night , it wasn’t crazy busy and staff was going around complaining to the guests about how they’re backed up .
Worst Sonic I have ever visited over the decades! Complete and total incompetence! They will over charge you 9 out of 10 times! Basically, they have 0 clue what they are doing! Cold hamburgers, cold hot dogs, cold corn dogs, cold tater tots, cold french fries. Basically, this is a 0 minus on a scale of 1-10! Stay far away from this roach dump! Complete and utter shame!
My dogs absolutely loved the wag cups and they gave me one for each of my three!
Atmosphere: 5
Food: 5
Service: 5
⭐☆☆☆☆ 8/24/2025
Once again, Sonic has failed. I paid extra for onions and jalapeños, and they weren’t added to my order. The food took a long time to come out—even after I tipped. To make it worse, we received no napkins. When I mentioned it, the response was, “Y’all didn’t ask for none.” Customers shouldn’t have to ask for napkins—every other place includes them in to-go orders by default.
I think I’m officially done with Sonic. This isn’t just a one-time mistake—it’s happened at multiple locations. If you can’t get orders right, treat customers with respect, and provide the basics, your business is bound to start shutting down.
One star. And honestly, if I could give zero, I would. Do not go to Sonic. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ate here last night and their food got me sick. I was puking all night! Do not eat here. I ordered a smasher burger and fries
Atmosphere: 3
Food: 1
Service: 1
Great service, gentlemen work here, very deserving of big tips!!!
Atmosphere: 5
Food: 5
Service: 5
It's Sonic. Very consistent from one resturant to another. Love me some strawberry lime aid. New Smash burger was GOOD!
Atmosphere: 4
Food: 4
Service: 4
Amazing team, quality food, friendly atmosphere, I love this place.
Atmosphere: 5
Food: 5
Service: 5
I come here a few times a month and get the Redbull slushes (delicious). Vinny is such a great and caring person! Stay awesome Vinny!
Atmosphere: 5
Food: 5
Service: 5
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