Messed my order up with an attitude, didn't get told have a good day and they're playing explicit lyrics and songs by Kendrick Lamar cussing away. This place is bad.
sidra hasan
There drinks are never as good as the Saginaw location I don’t know why even if you ask for extra it never taste like extra.
Food: 2
Rachel Scheuerman
Great staff great drinks
Dietary restrictions: I'm glad to hear.Remove items simply and let's stop and do it for you.Not just handed to you anyway thankful for that
Atmosphere: 5
Food: 5
Service: 5
DoItRightReviews
Warning! If you have a health issue like not being able to have caffeinated drinks you can’t trust this company to care enough.
Me and my wife ordered through the app. She has a heart issue (which has been diagnosed by her doctor) which gets aggressive with caffeine but loves coffee. Her solution is to have decaf coffee which hasn’t ever been an issue. When we arrived to get the coffees the employee handed us our drinks but no label. I asked her which one would be the decaf. She said she didn’t know but the lighter one is usually decaf. I then proceeded to tell her we can’t take that risk and told her how she has a heart issue. She then said we should taste them to figure out which one is decaf. Surprised because how were we going to taste caffeine? I said I can’t do that and need this fixed. The coffees were taken back and she went back inside. At this time I was able to pull up to the window. Two of the girls were telling the guy who made them that it wasn’t marked which one is the decaf. He then guessed which one he thought it was and she tried handing them back to me. At this time I told them they will have to keep them because we can’t take that risk for her to have issues all day. This is not only frustrating because I know people have bad day but to not take something like this serious and to then become irritated when it’s not my wife’s fault is shocking. I did contact Dutch Bros to try to give them a chance before writing a review but was given a copy and paste response and offered 3 free drinks instead of a refund. We won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Alexandra Acevedo
We came through the drive thru at 2:30pm on 09/02. The first lane was packed there was 2 cars that haven’t been helped yet but the employee was making his way back, so I pulled into the second lane where there was only 1 car that was already being helped. We waited there for the lady helping the car in front of us, but another girl came to take our order. We were stuck behind the car in front of us for at LEAST 10 minutes. While THREE new cars got helped and pulled through to get their drink we were still stuck behind this car. ALL BECAUSE the employee was standing there talking with the lady in the car ahead of us. The lady in the car must have also worked at the location because once the other employees finished taking all of the new cars orders they all went and huddled around the car in front of us. I already know this location is not the fastest but it’s ridiculous that these girls had no consideration for mine or the peoples behind me time. While they were standing in the same spot for 10 minutes, multiple cars who arrived after me got their drinks and left in a very timely manner. Oh!!! And once they were done chatting it up, one of the employees brought out her drink so SHE didn’t have to wait. Usually I don’t leave reviews but this isn’t the first time I’ve had to deal with the unprofessional people at this TERRIBLE location. I get it, have fun at work! But the least you could do is be considerate of others.
Service: 1
amadeo roberts
How come every time we come here the drinks are never sweet? I ordered a lemonade and it wasn’t sweet….how do u make an unsweet lemonade! I have ordered the same drink at every Dutch bros and this is the only one that can never get it right! I’ll be happy when the one in Azle is open and I hope it’s not the same people at the one in lake worth
Atmosphere: 1
Food: 1
Service: 1
Jejuan Riley
Ray was AWESOME. Great customer service and extremely pleasant. All with a smile. She did an amazing job making my day. I will definitely be back.
Great coffee!! So incredibly slow? What is the problem here?
Bill Isgrigg
Easy to get through the drive through... Great hot and cold drinks... and hey, use the app.. makes it faster. Coffees and mocha were excellent.
Atmosphere: 4
Food: 4
Service: 5
Samantha Hoku
Love this place so much. I got a peach green tea this time. I usually get their lemonades or coffees. (Peach lemonade is fantastic and the Golden Eagle blended or iced is so good)
Atmosphere: 5
Food: 5
Service: 5
nicole babb
As far as I can tell, there's just a bunch of spoiled kids working up there driving mommy and daddys cars to work. If i could give the staff a ZERO star, I totally would. Who even is the manager at this place? VERY rude and unprofessional way to run a business. And very slow service. There needs to be an adult present. I felt like I was dealing with children. When you charge 10 dollars for a cup of coffee, I expect some customer service. Will NOT be going back.
Atmosphere: 1
Food: 4
Service: 1
Princess Ariel
Customers don’t know how to utilize the second lane “shorter line” and get upset at the workers for coming to take my order. I appreciate the broistas for honoring the shorter lane rule to keep the traffic moving and merging the lines. Tank always enjoys his pup cups.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Eagle, Annihilator, Double Torture
Very Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Always super friendly
Atmosphere: 5
Food: 5
Service: 5
Messed my order up with an attitude, didn't get told have a good day and they're playing explicit lyrics and songs by Kendrick Lamar cussing away. This place is bad.
There drinks are never as good as the Saginaw location I don’t know why even if you ask for extra it never taste like extra.
Food: 2
Great staff great drinks
Dietary restrictions: I'm glad to hear.Remove items simply and let's stop and do it for you.Not just handed to you anyway thankful for that
Atmosphere: 5
Food: 5
Service: 5
Warning! If you have a health issue like not being able to have caffeinated drinks you can’t trust this company to care enough.
Me and my wife ordered through the app. She has a heart issue (which has been diagnosed by her doctor) which gets aggressive with caffeine but loves coffee. Her solution is to have decaf coffee which hasn’t ever been an issue. When we arrived to get the coffees the employee handed us our drinks but no label. I asked her which one would be the decaf. She said she didn’t know but the lighter one is usually decaf. I then proceeded to tell her we can’t take that risk and told her how she has a heart issue. She then said we should taste them to figure out which one is decaf. Surprised because how were we going to taste caffeine? I said I can’t do that and need this fixed. The coffees were taken back and she went back inside. At this time I was able to pull up to the window. Two of the girls were telling the guy who made them that it wasn’t marked which one is the decaf. He then guessed which one he thought it was and she tried handing them back to me. At this time I told them they will have to keep them because we can’t take that risk for her to have issues all day. This is not only frustrating because I know people have bad day but to not take something like this serious and to then become irritated when it’s not my wife’s fault is shocking. I did contact Dutch Bros to try to give them a chance before writing a review but was given a copy and paste response and offered 3 free drinks instead of a refund. We won’t be back.
Atmosphere: 1
Food: 1
Service: 1
We came through the drive thru at 2:30pm on 09/02. The first lane was packed there was 2 cars that haven’t been helped yet but the employee was making his way back, so I pulled into the second lane where there was only 1 car that was already being helped. We waited there for the lady helping the car in front of us, but another girl came to take our order. We were stuck behind the car in front of us for at LEAST 10 minutes. While THREE new cars got helped and pulled through to get their drink we were still stuck behind this car. ALL BECAUSE the employee was standing there talking with the lady in the car ahead of us. The lady in the car must have also worked at the location because once the other employees finished taking all of the new cars orders they all went and huddled around the car in front of us. I already know this location is not the fastest but it’s ridiculous that these girls had no consideration for mine or the peoples behind me time. While they were standing in the same spot for 10 minutes, multiple cars who arrived after me got their drinks and left in a very timely manner. Oh!!! And once they were done chatting it up, one of the employees brought out her drink so SHE didn’t have to wait. Usually I don’t leave reviews but this isn’t the first time I’ve had to deal with the unprofessional people at this TERRIBLE location. I get it, have fun at work! But the least you could do is be considerate of others.
Service: 1
How come every time we come here the drinks are never sweet? I ordered a lemonade and it wasn’t sweet….how do u make an unsweet lemonade! I have ordered the same drink at every Dutch bros and this is the only one that can never get it right! I’ll be happy when the one in Azle is open and I hope it’s not the same people at the one in lake worth
Atmosphere: 1
Food: 1
Service: 1
Ray was AWESOME. Great customer service and extremely pleasant. All with a smile. She did an amazing job making my day. I will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Wife loves it
Restaurantji Recommends
Great coffee!! So incredibly slow? What is the problem here?
Easy to get through the drive through... Great hot and cold drinks... and hey, use the app.. makes it faster. Coffees and mocha were excellent.
Atmosphere: 4
Food: 4
Service: 5
Love this place so much. I got a peach green tea this time. I usually get their lemonades or coffees. (Peach lemonade is fantastic and the Golden Eagle blended or iced is so good)
Atmosphere: 5
Food: 5
Service: 5
As far as I can tell, there's just a bunch of spoiled kids working up there driving mommy and daddys cars to work. If i could give the staff a ZERO star, I totally would. Who even is the manager at this place? VERY rude and unprofessional way to run a business. And very slow service. There needs to be an adult present. I felt like I was dealing with children. When you charge 10 dollars for a cup of coffee, I expect some customer service. Will NOT be going back.
Atmosphere: 1
Food: 4
Service: 1
Customers don’t know how to utilize the second lane “shorter line” and get upset at the workers for coming to take my order. I appreciate the broistas for honoring the shorter lane rule to keep the traffic moving and merging the lines. Tank always enjoys his pup cups.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Eagle, Annihilator, Double Torture
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