Every time we order on door dash there is never any sauce yall are bad at serivce
Food: 1
Service: 1
Trace Hinson (Chef Trace)
Nothing spectacular but no complaints
Atmosphere: 3
Food: 5
Service: 3
Henry J.
Drive through. Didn't dine in. Tacos were greasy and crunchy. Not alot of meat.
Atmosphere: 4
Food: 3
Service: 4
Clara Balderas
I placed a $55 online order but when I came to pick it up they said someone already had all ready picked it up. I asked how when I had my proof of my order. The man I spoke to named Angel, who I under stand was not trying to have conflict but was extremely stern and did not seem concerned with actually taking accountability and correcting the mistake told me they use an honor system and don’t ask for proof of order if someone comes in and says a name they give them the order. I asked if the person who received my food stood at the counter and looked at the screen for a bit and said a name since you can see all the orders with names and just say one? He didn’t answer me. He said there was nothing he could do, they couldn’t just make it again because it was a lot of food. (I know, I paid for it) all I could do was to cancel the order on the app (which there isn’t a way to) then reorder my order (Im sure Id probably have to pay for it again). When another team member tried to help because I was visibly upset, Angel told her to ignore me because he already told me what I needed to do and I either needed to do that or leave. This Jack in the Box was doing so well on customer service now it seems like they’ve gone back down hill. My daughter and nephew stoped by around 1:30 this morning on their way home from a family party and said when they got to the speaker of the drive through instead of asking for they’re order a women basically screamed at them they were closed. Which is funny when the one on Main St was open just super busy and the one down on Jacksboro was open.
Service: 1
Braden Jordan
Great service and food when you go inside
Michael Knight
They will take your money online then you get there and tell you no order. It was right store and paid, showed it to the untrained cashier and she agreed. I paid - not trying to get something for nothing like they treat you. Never back to this Jack in Box. They need a new manager and trainer.
Brittany Shreeve
My food is always fresh and the employees are great as soon as I walk in today they got my order out fast when i am driving the bus for my facility today and on a time frame great service all around and the only jack in the box around the area that always gets my order and food right they never have a attitude and I’m finding that rare in fast food nowadays great location
Atmosphere: 5
Food: 5
Service: 5
Joel Davis
Both doors were unlocked i walked inside they refused to offer service and then told me they would not take my order in the drive thru either because I went inside after the lobby was closed.
Atmosphere: 1
Food: 1
Service: 1
Tom Butner
Jumbo jack with cheese is the only cheeseburger worth eating
This is a great place to eat with friendly people.
Atmosphere: 5
Food: 5
Service: 5
Andres Perez
Mini tacos do I need to say anything else
Food: 4
Service: 4
Sophia Johns
These people can literally never get anything right you say mayonnaise only and they give you ketchup only. It makes no sense do you just not want to work or what?
Atmosphere: 1
Food: 1
Service: 2
Brandon Foster
Great Tacos and people at night window friendly services. We miss the monster tacos. Building needs upgrade or least paint job and signed fixed.
Every time we order on door dash there is never any sauce yall are bad at serivce
Food: 1
Service: 1
Nothing spectacular but no complaints
Atmosphere: 3
Food: 5
Service: 3
Drive through. Didn't dine in. Tacos were greasy and crunchy. Not alot of meat.
Atmosphere: 4
Food: 3
Service: 4
I placed a $55 online order but when I came to pick it up they said someone already had all ready picked it up. I asked how when I had my proof of my order. The man I spoke to named Angel, who I under stand was not trying to have conflict but was extremely stern and did not seem concerned with actually taking accountability and correcting the mistake told me they use an honor system and don’t ask for proof of order if someone comes in and says a name they give them the order. I asked if the person who received my food stood at the counter and looked at the screen for a bit and said a name since you can see all the orders with names and just say one? He didn’t answer me. He said there was nothing he could do, they couldn’t just make it again because it was a lot of food. (I know, I paid for it) all I could do was to cancel the order on the app (which there isn’t a way to) then reorder my order (Im sure Id probably have to pay for it again). When another team member tried to help because I was visibly upset, Angel told her to ignore me because he already told me what I needed to do and I either needed to do that or leave.
This Jack in the Box was doing so well on customer service now it seems like they’ve gone back down hill. My daughter and nephew stoped by around 1:30 this morning on their way home from a family party and said when they got to the speaker of the drive through instead of asking for they’re order a women basically screamed at them they were closed. Which is funny when the one on Main St was open just super busy and the one down on Jacksboro was open.
Service: 1
Great service and food when you go inside
They will take your money online then you get there and tell you no order. It was right store and paid, showed it to the untrained cashier and she agreed. I paid - not trying to get something for nothing like they treat you. Never back to this Jack in Box. They need a new manager and trainer.
My food is always fresh and the employees are great as soon as I walk in today they got my order out fast when i am driving the bus for my facility today and on a time frame great service all around and the only jack in the box around the area that always gets my order and food right they never have a attitude and I’m finding that rare in fast food nowadays great location
Atmosphere: 5
Food: 5
Service: 5
Both doors were unlocked i walked inside they refused to offer service and then told me they would not take my order in the drive thru either because I went inside after the lobby was closed.
Atmosphere: 1
Food: 1
Service: 1
Jumbo jack with cheese is the only cheeseburger worth eating
Food: 5
The munchie box is where it's at
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is a great place to eat with friendly people.
Atmosphere: 5
Food: 5
Service: 5
Mini tacos do I need to say anything else
Food: 4
Service: 4
These people can literally never get anything right you say mayonnaise only and they give you ketchup only. It makes no sense do you just not want to work or what?
Atmosphere: 1
Food: 1
Service: 2
Great Tacos and people at night window friendly services. We miss the monster tacos. Building needs upgrade or least paint job and signed fixed.
Atmosphere: 2
Food: 4
Service: 4
Got my food quickly, and it was delicious.
Food: 1
Service: 1
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