Terrible customer service experienced today. Ordered online, typically the most convenient way I’ve found for most locations… but not today. Drink pick up counter was completely disorganized with all drinks just sort of mixed together. Typically, larger orders are already in a drink carrier, with stoppers in them. The food items were all just thrown in a basket, all mixed together with other peoples food items. Meaning customers were just digging through and touching other customers orders to get their items. There was just no organization, I asked for help, and was basically told to find it myself. Whenever I asked for a drink carrier, they just pointed right in front of them, and prompted me to get it instead of passing me one. I get it, it’s the Holidays, it’s busy - but your job is to serve others, step it up.
Atmosphere: 2
Food: 4
Service: 1
Ellis Duncan
Starbucks expects a high standard at all their locations and this Lakeway location is no different. We went in for coffees and a breakfast snack. I personally am addicted to the iced lattes and my wife had the hot green tea with the egg bites. It was great. We enjoy going inside to enjoy the vibe and atmosphere of Starbucks. A great way to start the day!
Atmosphere: 5
Food: 5
Service: 5
Ches Loth
I have visited this location several times in the last month or so, I always order same thing. Venti, no whip mocha Frap. However I have noticed at this location, the product is very water based with out much flavor. Not sure if they are cutting corners but this product is not consistent with other locations. I would highly suggest to visit other nearby Starbucks. I considered it might have been the Barista that day, but it has been same for last 3 visits.
Khrystyna Oksina
It's so sweet, thank you 🥰🥰🥰
Atmosphere: 5
Food: 5
Service: 5
W S
Do you like bad service? If so this is definitely the spot for you.
Service: 1
Sonia Michniewicz
I have never experienced such a slow drive thru. It's actually impressive
Atmosphere: 5
Food: 3
Service: 1
A diik Tv
Nice and calm Spot😇
Atmosphere: 5
Food: 5
Service: 5
Noa
MOLD IN MY GRILLED CHEESE!! Was half way through my sandwich when I noticed it. Now I’m ill. Thanks Starbucks. Unbelievable.
N
MOLD IN MY GRILLED CHEESE!! Was half way through my sandwich when I noticed it. Now I’m ill. Thanks Starbucks. Unbelievable.
To walk away from a customer, dismissing them in front of a store full of people is something I’ve never seen before in my life. The employee Nathan argued me down regarding the refill policy until another lady employee had to step in and confirm that he was wrong (she helped even though it felt reluctant). So I had to call corporate customer service and file a complaint. How they were NOT informed regarding the refill policy is beyond me but to embarrass my little brother when he was right and THEY were wrong, causing me to step in was humiliating. No one should EVER be publicly humiliated regarding a policy STARBUCKS created.
Atmosphere: 1
Service: 1
Phillip Chatham
I have ordered hot water w/ cream for two weeks and then suddenly Blake said it was an issue and couldn’t do it. Cited some nonsense about safety.
Atmosphere: 4
Food: 4
Service: 1
J T
Over price
Atmosphere: 1
Food: 1
Service: 1
Francesca Parodi
Wowwww. As a former Starbucks employee I am astonished by how truly messed up our orders were. Ya’ll had to actually try.
My husbands Chocolate Cookie Crumble Frappuccino was not a frap but instead chocolate milk poured over ice with whipped cream on top. A frappuccino is BLENDED. I believe that Starbucks has it literally trademarked. Aside from the fact that a blended drink wasn’t blended, it didn’t even have the toppings (which thankfully it didn’t at this point, or we would have gotten soggy cookie bits soaking at the bottom of iced chocolate milk ?). Also no straw came in the bag. How are we supposed to drink it when the whipped cream is filling the cup to the top? Even taking the lid off to sip from the cup was annoying.
My Pecan Crunch Oat Latte had no coffee in it. I swear I thought I was tripping, because I had to ask my husband who HATES coffee to taste it and see if my Italian/Latina ass was. He confirmed that it was essentially cinnamon/nutty milk. On top of my drink being flavored fall milk, I ordered my drink Extra Hot, and they threw it in the bag with no sleeve. How the heck does anyone hold an extra hot drink with no sleeve or doubled cup? Should I grab my oven mitts in this cool 90 degree Texas heat?
GOOD JOB ??
Food: 1
rob nessen
I'm so sick of tipping for them for nothing. They keep forgetting my order.
Quiet Starbucks with excellent staff!
Atmosphere: 4
Food: 4
Service: 5
Terrible customer service experienced today. Ordered online, typically the most convenient way I’ve found for most locations… but not today. Drink pick up counter was completely disorganized with all drinks just sort of mixed together. Typically, larger orders are already in a drink carrier, with stoppers in them. The food items were all just thrown in a basket, all mixed together with other peoples food items. Meaning customers were just digging through and touching other customers orders to get their items. There was just no organization, I asked for help, and was basically told to find it myself. Whenever I asked for a drink carrier, they just pointed right in front of them, and prompted me to get it instead of passing me one. I get it, it’s the Holidays, it’s busy - but your job is to serve others, step it up.
Atmosphere: 2
Food: 4
Service: 1
Starbucks expects a high standard at all their locations and this Lakeway location is no different. We went in for coffees and a breakfast snack. I personally am addicted to the iced lattes and my wife had the hot green tea with the egg bites. It was great. We enjoy going inside to enjoy the vibe and atmosphere of Starbucks. A great way to start the day!
Atmosphere: 5
Food: 5
Service: 5
I have visited this location several times in the last month or so, I always order same thing. Venti, no whip mocha Frap. However I have noticed at this location, the product is very water based with out much flavor. Not sure if they are cutting corners but this product is not consistent with other locations. I would highly suggest to visit other nearby Starbucks. I considered it might have been the Barista that day, but it has been same for last 3 visits.
It's so sweet, thank you 🥰🥰🥰
Atmosphere: 5
Food: 5
Service: 5
Do you like bad service? If so this is definitely the spot for you.
Service: 1
I have never experienced such a slow drive thru. It's actually impressive
Atmosphere: 5
Food: 3
Service: 1
Nice and calm
Spot😇
Atmosphere: 5
Food: 5
Service: 5
MOLD IN MY GRILLED CHEESE!!
Was half way through my sandwich when I noticed it. Now I’m ill. Thanks Starbucks. Unbelievable.
MOLD IN MY GRILLED CHEESE!!
Was half way through my sandwich when I noticed it. Now I’m ill. Thanks Starbucks. Unbelievable.
Restaurantji Recommends
To walk away from a customer, dismissing them in front of a store full of people is something I’ve never seen before in my life. The employee Nathan argued me down regarding the refill policy until another lady employee had to step in and confirm that he was wrong (she helped even though it felt reluctant). So I had to call corporate customer service and file a complaint. How they were NOT informed regarding the refill policy is beyond me but to embarrass my little brother when he was right and THEY were wrong, causing me to step in was humiliating. No one should EVER be publicly humiliated regarding a policy STARBUCKS created.
Atmosphere: 1
Service: 1
I have ordered hot water w/ cream for two weeks and then suddenly Blake said it was an issue and couldn’t do it. Cited some nonsense about safety.
Atmosphere: 4
Food: 4
Service: 1
Over price
Atmosphere: 1
Food: 1
Service: 1
Wowwww. As a former Starbucks employee I am astonished by how truly messed up our orders were. Ya’ll had to actually try.
My husbands Chocolate Cookie Crumble Frappuccino was not a frap but instead chocolate milk poured over ice with whipped cream on top. A frappuccino is BLENDED. I believe that Starbucks has it literally trademarked. Aside from the fact that a blended drink wasn’t blended, it didn’t even have the toppings (which thankfully it didn’t at this point, or we would have gotten soggy cookie bits soaking at the bottom of iced chocolate milk ?). Also no straw came in the bag. How are we supposed to drink it when the whipped cream is filling the cup to the top? Even taking the lid off to sip from the cup was annoying.
My Pecan Crunch Oat Latte had no coffee in it. I swear I thought I was tripping, because I had to ask my husband who HATES coffee to taste it and see if my Italian/Latina ass was. He confirmed that it was essentially cinnamon/nutty milk. On top of my drink being flavored fall milk, I ordered my drink Extra Hot, and they threw it in the bag with no sleeve. How the heck does anyone hold an extra hot drink with no sleeve or doubled cup? Should I grab my oven mitts in this cool 90 degree Texas heat?
GOOD JOB ??
Food: 1
I'm so sick of tipping for them for nothing. They keep forgetting my order.
Atmosphere: 5
Food: 5
Service: 1
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