This store is the worst Subway ever... We live in Lakeway so we use this store but are always disappointed but keep trying it hoping things will change. After today, we are done and I felt I had to say something!! I assume its the owner that is so RUDE!!!! He is rude to customers and is also very rude to his employees. He is SOOOO chinchy with ingredients!! We ordered 2 Veggie footlongs and on the APP where you can pick Less, Regular or More (ingredients) we clicked on More for most ingredients. NOT only did we NOT get More, we hardly got anything. I should have driven back to the store, but I was busy and working, otherwise I would have shown them in person how lousy of a sandwich this was. Every other Subway when they make a "Veggie" get you enough Veggies to be an actual sandwich since there is no meat. This is a joke!! You either need to change your ways, or we all will make it known in Lakeway that this store sucks and is not worth visiting. You also need an attitude adjustment to customers and more importantly your employees!! I feel sorry for them!!!
Atmosphere: 1
Food: 1
Service: 1
Kyle Nussen
Terrible service. Have been here twice and both times have left mad. Someone should tell the employees to smile and be kinder to customers.
Service: 1
Rogelio Badillo-Gaitan
Ordered two sandwhiches for pickup. One meatball , one cold cut combo. The bread on the cold cut was stale as hell, It felt like a foam brick. I called the store and left a message. Went back next day with foot long and receipt. Manager offered to remake it telling me it was my fault bc they make their bread fresh everyday. Further telling me not to leave it standing or in the car for two hours. Keep your sandwich and your SAS!
Going across the way to Galleria Subway.
Atmosphere: 4
Food: 1
Service: 1
Jeffry Bontaty
I asked for a subway sandwich with sub-krunch and that was one of the primary reasons I ordered that specific sandwich and he made the sandwich, toasted it, and then I asked “where’s the subkrunch” and he says “we don’t have anymore” which would’ve been very useful to know BEFORE the sandwich was made and toasted. Foods good but idk why he felt the need to scam me
Atmosphere: 3
Food: 3
Service: 1
Tiffany Ibarra
This store is terrible. The manger Henry and another girl who refused to give me her name and hung up on me were extremely RUDE! I have never been treated so poorly by workers. They did not give me my full order and stated it was not their fault it was ours and a refund for missing items would not be approved. Terrible terrible service. If they were my employees they would be fired on the spot for treating a customer this way.
Atmosphere: 1
Food: 1
Service: 1
Louis Rossmann
Sign on the door says open from 9 am. At 9:45, door locked, I looked inside, someone was there. I knocked, waited a minute, and then went to get haircut next door.
Why say you open at 9 on the door then not open the door for people?
Giant Loan
Bad customer services
Atmosphere: 1
Food: 1
Service: 1
Emily Hung
Bad customer services
Atmosphere: 1
Food: 1
Service: 1
Kristine Zimmerman
Food is fine BUT the associate wanted me to use a spoon for my salad? and there are no forks. I have been there several times still no fork. Go figure. Btw Subway, order forks.
I was there when the server refused to serve a patron. The patron complained that the server needed to wash her hands and change gloves. The server refused then retreated to another room.
Atmosphere: 2
Food: 4
Service: 1
Derethia Wiechecki
They don’t take off the plastic gloves when taking operating the register then they use the same gloves that touch the money and make sandwiches
Vijay Bonthapuri
The worst subway ever!!!!!!!! The meat section is covered and we don’t know how much meat they are adding to the sandwich. I ordered a footlong and there was hardly no meat. I would not recommend this place!!
Atmosphere: 1
Food: 1
Service: 1
Elani Sirit
Recommended 100%
Atmosphere: 5
Food: 5
Service: 5
Vijayasekhar Bonthapuri
The worst subway ever!!!!!!!! The meat section is covered and we don’t know how much meat they are adding to the sandwich. I ordered a footlong and there was hardly no meat. I would not recommend this place!!
Store was absolutely filthy, food, spills, grime on the floors, tables dirty, no parking, this place is on its way out, sadly
Parking: Dirty, had to park far away.
Kid-friendliness: I guess
Wheelchair accessibility: Ok
Atmosphere: 1
Food: 3
Service: 5
Recommended dishes: Chicken & Bacon Ranch Chopped Salad, Cold Cut Combo
This store is the worst Subway ever... We live in Lakeway so we use this store but are always disappointed but keep trying it hoping things will change. After today, we are done and I felt I had to say something!! I assume its the owner that is so RUDE!!!! He is rude to customers and is also very rude to his employees. He is SOOOO chinchy with ingredients!! We ordered 2 Veggie footlongs and on the APP where you can pick Less, Regular or More (ingredients) we clicked on More for most ingredients. NOT only did we NOT get More, we hardly got anything. I should have driven back to the store, but I was busy and working, otherwise I would have shown them in person how lousy of a sandwich this was. Every other Subway when they make a "Veggie" get you enough Veggies to be an actual sandwich since there is no meat. This is a joke!! You either need to change your ways, or we all will make it known in Lakeway that this store sucks and is not worth visiting. You also need an attitude adjustment to customers and more importantly your employees!! I feel sorry for them!!!
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Have been here twice and both times have left mad. Someone should tell the employees to smile and be kinder to customers.
Service: 1
Ordered two sandwhiches for pickup. One meatball , one cold cut combo. The bread on the cold cut was stale as hell, It felt like a foam brick. I called the store and left a message. Went back next day with foot long and receipt. Manager offered to remake it telling me it was my fault bc they make their bread fresh everyday. Further telling me not to leave it standing or in the car for two hours. Keep your sandwich and your SAS!
Going across the way to Galleria Subway.
Atmosphere: 4
Food: 1
Service: 1
I asked for a subway sandwich with sub-krunch and that was one of the primary reasons I ordered that specific sandwich and he made the sandwich, toasted it, and then I asked “where’s the subkrunch” and he says “we don’t have anymore” which would’ve been very useful to know BEFORE the sandwich was made and toasted. Foods good but idk why he felt the need to scam me
Atmosphere: 3
Food: 3
Service: 1
This store is terrible. The manger Henry and another girl who refused to give me her name and hung up on me were extremely RUDE! I have never been treated so poorly by workers. They did not give me my full order and stated it was not their fault it was ours and a refund for missing items would not be approved. Terrible terrible service. If they were my employees they would be fired on the spot for treating a customer this way.
Atmosphere: 1
Food: 1
Service: 1
Sign on the door says open from 9 am. At 9:45, door locked, I looked inside, someone was there. I knocked, waited a minute, and then went to get haircut next door.
Why say you open at 9 on the door then not open the door for people?
Bad customer services
Atmosphere: 1
Food: 1
Service: 1
Bad customer services
Atmosphere: 1
Food: 1
Service: 1
Food is fine BUT the associate wanted me to use a spoon for my salad? and there are no forks. I have been there several times still no fork. Go figure. Btw Subway, order forks.
Restaurantji Recommends
I was there when the server refused to serve a patron. The patron complained that the server needed to wash her hands and change gloves. The server refused then retreated to another room.
Atmosphere: 2
Food: 4
Service: 1
They don’t take off the plastic gloves when taking operating the register then they use the same gloves that touch the money and make sandwiches
The worst subway ever!!!!!!!! The meat section is covered and we don’t know how much meat they are adding to the sandwich. I ordered a footlong and there was hardly no meat. I would not recommend this place!!
Atmosphere: 1
Food: 1
Service: 1
Recommended 100%
Atmosphere: 5
Food: 5
Service: 5
The worst subway ever!!!!!!!! The meat section is covered and we don’t know how much meat they are adding to the sandwich. I ordered a footlong and there was hardly no meat. I would not recommend this place!!
Atmosphere: 1
Food: 1
Service: 1
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