Worst customer service ever. My girlfriend and I just went in around 1:15 and left in complete disbelief with how poor they treated us. We walked in to a greeting of “what do you want” no hello.nothing. We tried moving past this and this girl about 19 yrs old no name tag was sloppily throwing our sandwiches together. I kindly asked her to put more tomatoes on my sandwich and she put two extra ( not even covering the whole thing) when I asked for the rest of the ingredients she threw it sloppily on half of the sandwich. I told her this was a sloppy sandwich and she threw her hands down and said what do you mean. We set down our chips and told her this was so disrespectful and she told us to “make our own damn sandwich” as she continues to cuss us out as we walked out. Manager was standing next to her didn’t say one word. Don’t go here. Just drive the extra 5 minutes to jersey mikes, it’s better anyways.
Atmosphere: 1
Food: 1
Service: 1
Janice
The girl that was working there yesterday at around 1:23pm was very rude, does not know the basic ethic of customer service. There was only 2 employee working there and this girl was about 18-19yrs of age, middle lenght hair. No name tag, so i don’t know her name, but there’s only 2 staff yesterday on duty. I was simply letting her know that the drink selection did not have the drink I ordered online, so I simply ask if can choose something however, it seems like she is not in the mood to work and just basically said get whatever you want and get the hell out of this store now. So, randomly saying this for no reason. She needs to find a different job that does not include customer service because she does not have any of this at all not the basic manner to talk to a customer. I tried to contact this branch but no one seems to be available to pick up the phone.
Service: 1
genre mut
The manager here. Destiny. Is amazing! I watched her very gracefully handle a situation with a very grumpy man about extra cheese today. He was pretty nasty towards her but she still greeted the next guy and myself with kindness and made my sandwich perfectly! I go to a lot of subways bc I’m always on the road. This is definitely a good one! Probably thanks to her management!
Atmosphere: 5
Food: 5
Service: 5
darel cook
I had the 2nd worst costumer service I've experienced at this Subway in Lakeway. The last time even though she seemed in a bad mood & was a bit sharp in speaking, I just figured she was having a bad day but here we are again another day and still she is rude. She asked me what kind of cheese I wanted so I asked what they had, she pointed to a list & said read it ! I said can you just tell me, she pointed again at the sign & just looked at me. So we got past that part & then I asked for extra cheese, this clearly upset her as she pretty much just threw the cheese on it ! Seriously I have not ever seen customer service like this...not anywhere. She became hostile even after I paid & asked for the manger and she my dad is the manager and then told me not to come back. She also embarrassed me in front of other customers about using a coupon, & stating her dad is the manager like that was a threat not to come back there. I think this kind of service is unacceptable and totally disappointing and this type of service needs reported as such.
Atmosphere: 1
Food: 4
Service: 1
Jack Price
Will be contact BBB.
Food: 1
Service: 1
Rentable One
Store was absolutely filthy, food, spills, grime on the floors, tables dirty, no parking, this place is on its way out, sadly
This store is the worst Subway ever... We live in Lakeway so we use this store but are always disappointed but keep trying it hoping things will change. After today, we are done and I felt I had to say something!! I assume its the owner that is so RUDE!!!! He is rude to customers and is also very rude to his employees. He is SOOOO chinchy with ingredients!! We ordered 2 Veggie footlongs and on the APP where you can pick Less, Regular or More (ingredients) we clicked on More for most ingredients. NOT only did we NOT get More, we hardly got anything. I should have driven back to the store, but I was busy and working, otherwise I would have shown them in person how lousy of a sandwich this was. Every other Subway when they make a "Veggie" get you enough Veggies to be an actual sandwich since there is no meat. This is a joke!! You either need to change your ways, or we all will make it known in Lakeway that this store sucks and is not worth visiting. You also need an attitude adjustment to customers and more importantly your employees!! I feel sorry for them!!!
Atmosphere: 1
Food: 1
Service: 1
Kyle Nussen
Terrible service. Have been here twice and both times have left mad. Someone should tell the employees to smile and be kinder to customers.
Service: 1
Rogelio Badillo-Gaitan
Ordered two sandwhiches for pickup. One meatball , one cold cut combo. The bread on the cold cut was stale as hell, It felt like a foam brick. I called the store and left a message. Went back next day with foot long and receipt. Manager offered to remake it telling me it was my fault bc they make their bread fresh everyday. Further telling me not to leave it standing or in the car for two hours. Keep your sandwich and your SAS!
I asked for a subway sandwich with sub-krunch and that was one of the primary reasons I ordered that specific sandwich and he made the sandwich, toasted it, and then I asked “where’s the subkrunch” and he says “we don’t have anymore” which would’ve been very useful to know BEFORE the sandwich was made and toasted. Foods good but idk why he felt the need to scam me
Atmosphere: 3
Food: 3
Service: 1
Tiffany Ibarra
This store is terrible. The manger Henry and another girl who refused to give me her name and hung up on me were extremely RUDE! I have never been treated so poorly by workers. They did not give me my full order and stated it was not their fault it was ours and a refund for missing items would not be approved. Terrible terrible service. If they were my employees they would be fired on the spot for treating a customer this way.
Atmosphere: 1
Food: 1
Service: 1
Louis Rossmann
Sign on the door says open from 9 am. At 9:45, door locked, I looked inside, someone was there. I knocked, waited a minute, and then went to get haircut next door.
Why say you open at 9 on the door then not open the door for people?
the bathrooms are very dirty
Atmosphere: 1
Food: 5
Service: 5
Worst customer service ever. My girlfriend and I just went in around 1:15 and left in complete disbelief with how poor they treated us. We walked in to a greeting of “what do you want” no hello.nothing. We tried moving past this and this girl about 19 yrs old no name tag was sloppily throwing our sandwiches together. I kindly asked her to put more tomatoes on my sandwich and she put two extra ( not even covering the whole thing) when I asked for the rest of the ingredients she threw it sloppily on half of the sandwich. I told her this was a sloppy sandwich and she threw her hands down and said what do you mean. We set down our chips and told her this was so disrespectful and she told us to “make our own damn sandwich” as she continues to cuss us out as we walked out. Manager was standing next to her didn’t say one word. Don’t go here. Just drive the extra 5 minutes to jersey mikes, it’s better anyways.
Atmosphere: 1
Food: 1
Service: 1
The girl that was working there yesterday at around 1:23pm was very rude, does not know the basic ethic of customer service. There was only 2 employee working there and this girl was about 18-19yrs of age, middle lenght hair. No name tag, so i don’t know her name, but there’s only 2 staff yesterday on duty. I was simply letting her know that the drink selection did not have the drink I ordered online, so I simply ask if can choose something however, it seems like she is not in the mood to work and just basically said get whatever you want and get the hell out of this store now. So, randomly saying this for no reason. She needs to find a different job that does not include customer service because she does not have any of this at all not the basic manner to talk to a customer. I tried to contact this branch but no one seems to be available to pick up the phone.
Service: 1
The manager here. Destiny. Is amazing! I watched her very gracefully handle a situation with a very grumpy man about extra cheese today. He was pretty nasty towards her but she still greeted the next guy and myself with kindness and made my sandwich perfectly! I go to a lot of subways bc I’m always on the road. This is definitely a good one! Probably thanks to her management!
Atmosphere: 5
Food: 5
Service: 5
I had the 2nd worst costumer service I've experienced at this Subway in Lakeway. The last time even though she seemed in a bad mood & was a bit sharp in speaking, I just figured she was having a bad day but here we are again another day and still she is rude. She asked me what kind of cheese I wanted so I asked what they had, she pointed to a list & said read it ! I said can you just tell me, she pointed again at the sign & just looked at me. So we got past that part & then I asked for extra cheese, this clearly upset her as she pretty much just threw the cheese on it ! Seriously I have not ever seen customer service like this...not anywhere. She became hostile even after I paid & asked for the manger and she my dad is the manager and then told me not to come back. She also embarrassed me in front of other customers about using a coupon, & stating her dad is the manager like that was a threat not to come back there. I think this kind of service is unacceptable and totally disappointing and this type of service needs reported as such.
Atmosphere: 1
Food: 4
Service: 1
Will be contact BBB.
Food: 1
Service: 1
Store was absolutely filthy, food, spills, grime on the floors, tables dirty, no parking, this place is on its way out, sadly
Parking: Dirty, had to park far away.
Kid-friendliness: I guess
Wheelchair accessibility: Ok
Atmosphere: 1
Food: 3
Service: 5
Recommended dishes: Chicken & Bacon Ranch Chopped Salad, Cold Cut Combo
This store is the worst Subway ever... We live in Lakeway so we use this store but are always disappointed but keep trying it hoping things will change. After today, we are done and I felt I had to say something!! I assume its the owner that is so RUDE!!!! He is rude to customers and is also very rude to his employees. He is SOOOO chinchy with ingredients!! We ordered 2 Veggie footlongs and on the APP where you can pick Less, Regular or More (ingredients) we clicked on More for most ingredients. NOT only did we NOT get More, we hardly got anything. I should have driven back to the store, but I was busy and working, otherwise I would have shown them in person how lousy of a sandwich this was. Every other Subway when they make a "Veggie" get you enough Veggies to be an actual sandwich since there is no meat. This is a joke!! You either need to change your ways, or we all will make it known in Lakeway that this store sucks and is not worth visiting. You also need an attitude adjustment to customers and more importantly your employees!! I feel sorry for them!!!
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Have been here twice and both times have left mad. Someone should tell the employees to smile and be kinder to customers.
Service: 1
Ordered two sandwhiches for pickup. One meatball , one cold cut combo. The bread on the cold cut was stale as hell, It felt like a foam brick. I called the store and left a message. Went back next day with foot long and receipt. Manager offered to remake it telling me it was my fault bc they make their bread fresh everyday. Further telling me not to leave it standing or in the car for two hours. Keep your sandwich and your SAS!
Going across the way to Galleria Subway.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
I asked for a subway sandwich with sub-krunch and that was one of the primary reasons I ordered that specific sandwich and he made the sandwich, toasted it, and then I asked “where’s the subkrunch” and he says “we don’t have anymore” which would’ve been very useful to know BEFORE the sandwich was made and toasted. Foods good but idk why he felt the need to scam me
Atmosphere: 3
Food: 3
Service: 1
This store is terrible. The manger Henry and another girl who refused to give me her name and hung up on me were extremely RUDE! I have never been treated so poorly by workers. They did not give me my full order and stated it was not their fault it was ours and a refund for missing items would not be approved. Terrible terrible service. If they were my employees they would be fired on the spot for treating a customer this way.
Atmosphere: 1
Food: 1
Service: 1
Sign on the door says open from 9 am. At 9:45, door locked, I looked inside, someone was there. I knocked, waited a minute, and then went to get haircut next door.
Why say you open at 9 on the door then not open the door for people?
Bad customer services
Atmosphere: 1
Food: 1
Service: 1
Bad customer services
Atmosphere: 1
Food: 1
Service: 1
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