I have been to this store many times and it's the worst Wendy's location I've ever seen. None of the employees I dealt with, including the manager, speak english. They are so disorganized that I have to check my order before I move an inch from the window. Still, they have missed items I ordered & paid for online. They do not answer the phone - ever! Everything that I've seen including the drive thru, the dining area & the bathrooms are filthy. The food is thrown together & a lot of times you can tell the fries have been under the lamp for a good while. I've learned my lesson & will never go back!
Atmosphere: 1
Food: 2
Service: 1
S. M.
Good food, friendly staff. But it was cooler inside than outside. It was so cold I couldn't enjoy my meal.
Atmosphere: 1
Food: 4
Service: 4
Lazaro Cruz cintra
This place has very unprepared and rude staff. They should be fired for their incompetence and lack of education.
Atmosphere: 1
Food: 1
Service: 1
Latonia chaima
I ordered a cinnabun on uber eats and this place sends me a Cinnabon so old and hard that I can’t even use a fork to eat it it’s a shame. I tried calling the store but no one ever answers and the answering machine is always full. Who gives customers a brick hard Cinnabon this Wendy’s.
Food: 1
Service: 1
NICHOLAS JONES
The food this Wendy's just didn't taste right and there were flies everywhere
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Fries, Baconator
Marquita batiste
Lady at the window was very welcoming but there was plastic fried in my fries.
Food: 1
Service: 5
Erick Rodriguez
Bad customer service, dinner said it closed at 12 and it was closed at 1030 I'm driving a Comercial truck and ask if I could order at the drive Thru window and got ignored. They saw me and I know they heard what I said and totally ignored me.
Service: 1
Sohail Khan
I can’t believe that the owner of this franchise is running his store with no air conditioning. Poor employees are struggling in this heat. The owner should be here at the restaurant to feel the miserable condition it is for his employees and immediately fix the AC or close the restaurant and still pay his employees. I had to struggle three times to get the right food which I totally understand is the result of distracted team members. Unbelievable.
Atmosphere: 1
Food: 1
Service: 1
Bobby Cox
More pricey than I remembered. Horrible jazzy music playing very loudly. Wendy's needs to bring back a value menu.
Atmosphere: 2
Food: 3
Service: 4
Eric B
For the love of God, please turn down the music. So annoying.
I get sick everytime I eat here. I have learned my lesson
Aaron
I get sick everytime I eat here. I have learned my lesson
Victor Canales Álvarez
Good e
Atmosphere: 5
Food: 5
Service: 5
Karren Bennett
I travel to the Lakeway area often and I have to say, without a doubt, this location is the worse Wendy's I've ever visited. 1. They rush you through the ordering process in the drive-thru. It is the constant "Is that all" in the middle of ordering. Example: I will order a Jr bacon cheeseburger meal and before I can even tell them what drink I want, they are saying "Is that all?" No, that is not all. Stop asking so I can finish ordering. 2. When ordering a kid's meal, there is no telling what you will get and most of the time there is no toy. 3. I've been told more than once that bakery items are not available outside of breakfast hours. What? I've given this location several opportunities to redeem themselves but it is the constant pressure when ordering, inconsistency of service, and the messed up food order that makes this a 1-star Wendy's.
I have been to this store many times and it's the worst Wendy's location I've ever seen. None of the employees I dealt with, including the manager, speak english. They are so disorganized that I have to check my order before I move an inch from the window. Still, they have missed items I ordered & paid for online. They do not answer the phone - ever! Everything that I've seen including the drive thru, the dining area & the bathrooms are filthy. The food is thrown together & a lot of times you can tell the fries have been under the lamp for a good while. I've learned my lesson & will never go back!
Atmosphere: 1
Food: 2
Service: 1
Good food, friendly staff. But it was cooler inside than outside. It was so cold I couldn't enjoy my meal.
Atmosphere: 1
Food: 4
Service: 4
This place has very unprepared and rude staff. They should be fired for their incompetence and lack of education.
Atmosphere: 1
Food: 1
Service: 1
I ordered a cinnabun on uber eats and this place sends me a Cinnabon so old and hard that I can’t even use a fork to eat it it’s a shame. I tried calling the store but no one ever answers and the answering machine is always full. Who gives customers a brick hard Cinnabon this Wendy’s.
Food: 1
Service: 1
The food this Wendy's just didn't taste right and there were flies everywhere
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Fries, Baconator
Lady at the window was very welcoming but there was plastic fried in my fries.
Food: 1
Service: 5
Bad customer service, dinner said it closed at 12 and it was closed at 1030 I'm driving a Comercial truck and ask if I could order at the drive Thru window and got ignored. They saw me and I know they heard what I said and totally ignored me.
Service: 1
I can’t believe that the owner of this franchise is running his store with no air conditioning. Poor employees are struggling in this heat. The owner should be here at the restaurant to feel the miserable condition it is for his employees and immediately fix the AC or close the restaurant and still pay his employees. I had to struggle three times to get the right food which I totally understand is the result of distracted team members. Unbelievable.
Atmosphere: 1
Food: 1
Service: 1
More pricey than I remembered. Horrible jazzy music playing very loudly. Wendy's needs to bring back a value menu.
Atmosphere: 2
Food: 3
Service: 4
For the love of God, please turn down the music. So annoying.
Atmosphere: 1
Food: 4
Service: 4
Restaurantji Recommends
I get sick everytime I eat here. I have learned my lesson
I get sick everytime I eat here. I have learned my lesson
Good e
Atmosphere: 5
Food: 5
Service: 5
I travel to the Lakeway area often and I have to say, without a doubt, this location is the worse Wendy's I've ever visited.
1. They rush you through the ordering process in the drive-thru. It is the constant "Is that all" in the middle of ordering.
Example: I will order a Jr bacon cheeseburger meal and before I can even tell them what drink I want, they are saying "Is that all?" No, that is not all. Stop asking so I can finish ordering.
2. When ordering a kid's meal, there is no telling what you will get and most of the time there is no toy.
3. I've been told more than once that bakery items are not available outside of breakfast hours. What?
I've given this location several opportunities to redeem themselves but it is the constant pressure when ordering, inconsistency of service, and the messed up food order that makes this a 1-star Wendy's.
Atmosphere: 1
Food: 1
Service: 1
Drive thru orders never right
Atmosphere: 4
Food: 4
Service: 2
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