This location hasn’t gotten an order of mine correct in so long, I wonder if it’s intentional at this point. Or maybe some kind of modern art instillation? I don’t know. But it can’t be random at this point. Kudos to yall.
Atmosphere: 2
Food: 3
Service: 1
Johnny Ortiz
They forgot my fries, rude, but the burger was good, really good, so check your bags at the window, because they forget stuff.
Elias Ibarra
It's was very good and quick service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
KoolKidd TV
Jessica the night manager was very rude to me after poor service. Step one she had an attitude on the microphone before I even got to the window and my first thought was to pull off…should’ve went with my first mind. Waste of time and waste of gas I won’t be back…Who has time for Jessica?? Certainly not me….My money spends everywhere equally.
Food: 1
Service: 1
Jetara Robertson
It's always something. SMH. Only person at night who has any kind of customer service is the black guy. No one speaks to you. Orders take forever or get lost. I hate it when I have to come to this location. I don't have this issue at other locations.
Yongel Almira Amaro
Excellent ?
Atmosphere: 5
Food: 5
Service: 5
RGO Rgo
Manager of the facility had very bad attitude , it was 4AM! Grumpy/rude so early in the morning. Had not started brewing the coffee when i got my brkfst, was NOT OFFERED A REFUND for the coffee, slammed the window in my face- cause i explained (in a nice way) that they need to start brewing BEFORE they make the food. I made a mistake going to that drive-thru -- terrible attitude!
Atmosphere: 1
Food: 4
Service: 1
Michael Oakes
Always friendly, always quick service and always fresh food. Good selections for breakfast, lunch and dinner.This is my go to location for a quick bite when I’m traveling through Lakeway and don’t have time to sit down anywhere else.
Atmosphere: 4
Food: 4
Service: 5
Wes Rowe
This is my favorite Whataburger. Food is always excellent. Service is consistently good. Never once had a bad experience eating here for the past 20yrs.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheeseburger
Kim Lewis
We brought in a huge group (23 people) super late at and everyone on the team there was awesome. Calm, friendly, and fast! Great job!
I have been traveling the world for a year and could not wait to get back to Texas and to Whataburger. I went to the Lakeway location. I told your team member David my story and he shared that he also traveled a bit. He was super helpful and gave me and my buddies a great friendly Texas welcome. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ginger L
Absolutely the worst experience I’ve ever had at a Whataburger. The lady at the window wouldn’t let me even get the first part of my combo order out without rudely asking what else I needed. So I started giving her the second meal info and she rudely said “What drink with that!?” So I told her. Then had to repeat again the second order. Got to the window and she was chewing gum loudly with her mouth ice open. Made me reach up into her window (which is an awkwardly high window) to hand her my money. When she handed me my drinks she held them sideways as if waiting on them to spill out on me. Once I grabbed one and turned it back upright, she said “I have no idea what drink that is,, y’all will have to try them .” To which I replied, “I am not feeling well, I don’t want my daughter to drink after me”. She said, “well have her try it first”. Uh. Nobody likes drinking after each other. Marking them takes one second.With that, she handed me my food and bid me farewell very nastily. I opened my bags to go through my food because they had the lobby closed, and she opened the window and said, “Do you have COVID?” Really!? What kind of person asks that? This person should absolutely not be working in the public. Ever. This is such a nice area and I am floored at how horrible the service was.
Atmosphere: 1
Food: 2
Service: 1
Marla Blaylock
Love this place. They get your order right with a smile every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger Whatameal with Onion Rings, French Fries, Onion Rings, Cheeseburger
Dylan Rowland
Always long lines that never move. And their ice cream machine is "being cleaned" after the inside is closed.
Atmosphere: 1
Food: 2
Service: 1
cojo Raygun
This is by far the worst location I have ever been to. Twice this week I've waited 15 minutes for an order that was already sitting there under the counter. The sauces are missing every other order. There's zero leadership, zero accountability, and zero sense of urgency here. At this point I just have to give
This location hasn’t gotten an order of mine correct in so long, I wonder if it’s intentional at this point. Or maybe some kind of modern art instillation? I don’t know. But it can’t be random at this point. Kudos to yall.
Atmosphere: 2
Food: 3
Service: 1
They forgot my fries, rude, but the burger was good, really good, so check your bags at the window, because they forget stuff.
It's was very good and quick service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Jessica the night manager was very rude to me after poor service. Step one she had an attitude on the microphone before I even got to the window and my first thought was to pull off…should’ve went with my first mind. Waste of time and waste of gas I won’t be back…Who has time for Jessica?? Certainly not me….My money spends everywhere equally.
Food: 1
Service: 1
It's always something. SMH. Only person at night who has any kind of customer service is the black guy. No one speaks to you. Orders take forever or get lost. I hate it when I have to come to this location. I don't have this issue at other locations.
Excellent ?
Atmosphere: 5
Food: 5
Service: 5
Manager of the facility had very bad attitude , it was 4AM! Grumpy/rude so early in the morning. Had not started brewing the coffee when i got my brkfst, was NOT OFFERED A REFUND for the coffee, slammed the window in my face- cause i explained (in a nice way) that they need to start brewing BEFORE they make the food. I made a mistake going to that drive-thru -- terrible attitude!
Atmosphere: 1
Food: 4
Service: 1
Always friendly, always quick service and always fresh food. Good selections for breakfast, lunch and dinner.This is my go to location for a quick bite when I’m traveling through Lakeway and don’t have time to sit down anywhere else.
Atmosphere: 4
Food: 4
Service: 5
This is my favorite Whataburger. Food is always excellent. Service is consistently good. Never once had a bad experience eating here for the past 20yrs.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheeseburger
We brought in a huge group (23 people) super late at and everyone on the team there was awesome. Calm, friendly, and fast! Great job!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have been traveling the world for a year and could not wait to get back to Texas and to Whataburger. I went to the Lakeway location. I told your team member David my story and he shared that he also traveled a bit. He was super helpful and gave me and my buddies a great friendly Texas welcome. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Absolutely the worst experience I’ve ever had at a Whataburger. The lady at the window wouldn’t let me even get the first part of my combo order out without rudely asking what else I needed. So I started giving her the second meal info and she rudely said “What drink with that!?” So I told her. Then had to repeat again the second order. Got to the window and she was chewing gum loudly with her mouth ice open. Made me reach up into her window (which is an awkwardly high window) to hand her my money. When she handed me my drinks she held them sideways as if waiting on them to spill out on me. Once I grabbed one and turned it back upright, she said “I have no idea what drink that is,, y’all will have to try them .” To which I replied, “I am not feeling well, I don’t want my daughter to drink after me”. She said, “well have her try it first”. Uh. Nobody likes drinking after each other. Marking them takes one second.With that, she handed me my food and bid me farewell very nastily. I opened my bags to go through my food because they had the lobby closed, and she opened the window and said, “Do you have COVID?” Really!? What kind of person asks that? This person should absolutely not be working in the public. Ever. This is such a nice area and I am floored at how horrible the service was.
Atmosphere: 1
Food: 2
Service: 1
Love this place. They get your order right with a smile every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whataburger Whatameal with Onion Rings, French Fries, Onion Rings, Cheeseburger
Always long lines that never move. And their ice cream machine is "being cleaned" after the inside is closed.
Atmosphere: 1
Food: 2
Service: 1
This is by far the worst location I have ever been to. Twice this week I've waited 15 minutes for an order that was already sitting there under the counter. The sauces are missing every other order. There's zero leadership, zero accountability, and zero sense of urgency here. At this point I just have to give
Atmosphere: 2
Food: 2
Service: 1