Mid day...three grocery lines open...five customers deep in each. Self check has five people waiting at one end and six in line at the other end...not so impressed any more.
Mmccoll Q.
This Kroger is out of stock on so many items. FRUSTRATING to say the least. Now have to visit another grocery.
Diana P.
Rotting cucumbers on shelf. Produce here is the absolute worst. Everything looks like it's on life support waiting to take its last breath in your fridge the day you take it home. Selection is terrible. Everything is the "Kroger" brand of food. Layout is in-efficient. Deli counter is slow and closed after 4pm. One or two registers open, if you're lucky. Apathetic staff. There is plenty of $$$$ around to support this store, don't know why they are failing so badly. Can't wait for a closer store to come because it's got to be better than this.
Kim L.
I would not recommend this Kroger when it comes to reliability of any catering items/pre-orders. I had a dinner party and ordered a premade prime rib to be ready on 12/6 at 2:30. When I arrived at the deli department, I needed to wait over 5 minutes while one gal was just cleaning the deli blade. When I finally asked for assistance, another gal went back to find my order was never placed. I showed her my confirmation and received "sorry". Thank God, 407 barbecue was able to rescue my dinner party and provided a delicious brisket. No, it wasn't prime rib but under the circumstances, I had no choice. My party was at 5.
Tom P.
i should be able to pick zero stars. this place needs an exorcist, or just nuke it - the apathetic employees won't even notice. there cannot possibly be a manager at this location, as everything that can be wrecked is wrecked. want a shopping cart? well paco, i hope you brought one in from the parking lot because you ain't getting one inside. all carts come with handy features such as steering 90 degrees to the right full time, or shaking like it michael j fox day. like trash? want to cover yourself in bugs? you might just find heaven here. bazarres in new dehli are cleaner and less infested than this kroger. you come for the filth and then stay for the scabies. employees here have something inside them, and it's called borderline personality disorder. don't worry, you won't see but a few on your visit to bedlam, but rest assured you better not relax around them - they are bananas. (probably from all the bugs) whomever is actually drawing a paycheck from this place as the manager should be forced to shop here. it would violate the geneva convention but it is possibly the only way things will change. argyle deserves a LOT better.
Melody M.
I only gave one star because I had to choose at least one! I give this store a big ZERO! Gone soooooooooooooooo far downhill!!! Customer service is not to be found here...I suppose we he managers are so overwhelmed with complaints that they can't care anymore either. Produce is absolutely disgusting and usually old or already rotting or moldy. I realize there are NO stores around for many and so people are forced to shop here. That would be the only sane reason to be shopping at this store!!!! Desperation!
Arthur S.
The only reason we occasionally shop here is because grocery stores are few and far between in this area. We'll travel long distances to avoid this Kroger, because it's so incredibly lousy, but sometimes we're forced to due to time constraints.Never again. We'll drive to Austin if we have to, in order to avoid this cesspool of mediocrity.What's so bad about this Kroger, you ask? The deficits are too numerous to list, but here are the highlights ...When they have produce (not always a given), it's old, dried out, expired, shriveled, and rotting, which you can try to sort through while swatting clouds of fruit flies to choose what you'll find to be inedible once you get it home.The shelves are always poorly stocked, and they stack less frequently purchased items up above the shelves, where you can't reach them. You'll find many, many expired items all throughout the store. The cast of misfits they call "employees" seem to have been recruited from some local temporary employment service, or perhaps the local high schools' vocational program for drop outs. Here you'll deal with mean, surly, unhelpful idiots who seem to hate their jobs, who resent customers interrupting their lunch breaks. Yesterday, my wife and I were in a hurry (the only reason we chose to visit this horrible place), and completed our shopping with about twenty items. We headed to the open checkout and placed our items on the conveyor belt while the cashier was finishing up with a customer in front of us. As this cashier completed the transaction with that customer, she turns off her "open" light and walks away, briefly turning around to tell us "I'm closed".Incredulously, my wife and I look at each other and, confused, ask her what we're supposed to do, put all of our items back in our shopping cart and go to another checkout lane? Without answering, the cashier slowly saunters back, whispers to another useless cashier with a "deer in the headlights" look on her face, while we're still asking what to do, explaining that her light was on and our stuff is on the belt. Eventually, after some time, she shuffles back to our lane and reluctantly, with a pissed-off look on her face, finally checks us out. I wish I could say this was an isolated incident, but at this store, this kind of treatment and attitude is the rule rather than the exception.My wife and I have decided that, should we ever be forced to visit this hell hole again, we'll record our experience, because only with said documentation would any normal person believe how bad it is, and what a miserable experience it is to deal with such a backward, low-quality collection of cretins.Here's a little extra... See photos below; showing the intelligence level of their staff in Produce...
Warner Kimo S.
Nearest supermarket to Robson Ranch 9 miles. We have a lot of people here and go there every week. Meat on special is good prices and look for value. Sometimes they are not fully stocked and prices are higher than a year ago. Gas rewards are great. 10cents off every $100 you spend. So if you are spending $400 a month you can get 40cents off a gallon.
Jennifer P.
Please clean your restrooms every visit they are completely nasty and no hand soap or toilet paper
Bryant R.
What A Dump!I started shopping here about a year ago because the Teasley/Hickory Creek store is such a dump with terrible service and this store was typically clean and pretty well stocked. Also, service was usually great. No longer the case!I've tried changing up the days I shop but it hasn't helped. Employees usually have a poor attitude and haven't been trained. LOTS of items are poorly stocked, the store is dirty and you never see management present. Given Kroger's price point, this simply shouldn't be the case. It appears they've moved the Teasley management here. Now to find a new market. Again!
The young gentleman that was overseeing the self checkout today and yesterday was outstanding. Talk about customer service! He always has a smile on his face and is very personable, yet efficient at his job. He greets every customer and asks them how their day is going. He seems to genuinely care. I had to ask his name on my way out the door and he told me it was Preston. At a time when customer service seems to be lacking at most stores, Preston sets the example on how it should be done. If Krogers keep hiring employees like Preston, I will continue be a loyal customer.
Cam S.
This is the store I am forced to shop at because there is a shortage of stores close. Used to be a fan but lately things have changed. The produce section often has rotted/ moldy stuff. I sometimes put some of them on the customer service desk as a hint.I regularly purchase bakery goods, favorite is Apple fritters. But for the past 3 days they have sold none nor replaced them, because they are burned! It is ridiculous! I mentioned it to the counter person did not was obvious she did not care.Today it was difficult to find milk that was not on the edge of expiring.For the most part the checker staff are nice. So I always thank them for their service.I find myself returning home good items and clothing to get my discount that they advertise o big yellow signs. You have to look at every item to be sure you get the correct price.I wish they would get the bakery sorted out. Stop burning apple fritters first.
Carlos A. González
Feels like a Walmart.
Vin K.
Have been shopping at this store for the last 3 years. Never ceases to amaze me how badly managed the store is. 1) Not too many 'manned' check out counters regardless of how long the lines are .2) Quite frequently there no carts available and the customer has to go to the parking lot to pick one up themselves3) They continue to display old 'sale priced' labels on proudcts even after their expired. Leads to unsuspecting customers picking up items that they would otherwise not - many surprises when they hit the register4) Produce is not always freshly stocked or available5) Not always the friendliest of employees
Cinderella C.
Erin is a bully too with everyone. She is a mean person. Kroger is dirty. No carts. In the building. Bathroom is dirty. The aisle is dirty. Floors are sticky. Dead bugs in the store .trash every where. Eggs is splatter everywhere. . Don't go to the store. Do not go near too erin. She is a horrible person. Too older people. And she very bitchy too handicap. I talk to corporate people. And a manger. About erin.
Mid day...three grocery lines open...five customers deep in each. Self check has five people waiting at one end and six in line at the other end...not so impressed any more.
This Kroger is out of stock on so many items. FRUSTRATING to say the least. Now have to visit another grocery.
Rotting cucumbers on shelf. Produce here is the absolute worst. Everything looks like it's on life support waiting to take its last breath in your fridge the day you take it home. Selection is terrible. Everything is the "Kroger" brand of food. Layout is in-efficient. Deli counter is slow and closed after 4pm. One or two registers open, if you're lucky. Apathetic staff. There is plenty of $$$$ around to support this store, don't know why they are failing so badly. Can't wait for a closer store to come because it's got to be better than this.
I would not recommend this Kroger when it comes to reliability of any catering items/pre-orders. I had a dinner party and ordered a premade prime rib to be ready on 12/6 at 2:30. When I arrived at the deli department, I needed to wait over 5 minutes while one gal was just cleaning the deli blade. When I finally asked for assistance, another gal went back to find my order was never placed. I showed her my confirmation and received "sorry". Thank God, 407 barbecue was able to rescue my dinner party and provided a delicious brisket. No, it wasn't prime rib but under the circumstances, I had no choice. My party was at 5.
i should be able to pick zero stars. this place needs an exorcist, or just nuke it - the apathetic employees won't even notice. there cannot possibly be a manager at this location, as everything that can be wrecked is wrecked. want a shopping cart? well paco, i hope you brought one in from the parking lot because you ain't getting one inside. all carts come with handy features such as steering 90 degrees to the right full time, or shaking like it michael j fox day. like trash? want to cover yourself in bugs? you might just find heaven here. bazarres in new dehli are cleaner and less infested than this kroger. you come for the filth and then stay for the scabies. employees here have something inside them, and it's called borderline personality disorder. don't worry, you won't see but a few on your visit to bedlam, but rest assured you better not relax around them - they are bananas. (probably from all the bugs) whomever is actually drawing a paycheck from this place as the manager should be forced to shop here. it would violate the geneva convention but it is possibly the only way things will change. argyle deserves a LOT better.
I only gave one star because I had to choose at least one! I give this store a big ZERO! Gone soooooooooooooooo far downhill!!! Customer service is not to be found here...I suppose we he managers are so overwhelmed with complaints that they can't care anymore either. Produce is absolutely disgusting and usually old or already rotting or moldy. I realize there are NO stores around for many and so people are forced to shop here. That would be the only sane reason to be shopping at this store!!!! Desperation!
The only reason we occasionally shop here is because grocery stores are few and far between in this area. We'll travel long distances to avoid this Kroger, because it's so incredibly lousy, but sometimes we're forced to due to time constraints.Never again. We'll drive to Austin if we have to, in order to avoid this cesspool of mediocrity.What's so bad about this Kroger, you ask? The deficits are too numerous to list, but here are the highlights ...When they have produce (not always a given), it's old, dried out, expired, shriveled, and rotting, which you can try to sort through while swatting clouds of fruit flies to choose what you'll find to be inedible once you get it home.The shelves are always poorly stocked, and they stack less frequently purchased items up above the shelves, where you can't reach them. You'll find many, many expired items all throughout the store. The cast of misfits they call "employees" seem to have been recruited from some local temporary employment service, or perhaps the local high schools' vocational program for drop outs. Here you'll deal with mean, surly, unhelpful idiots who seem to hate their jobs, who resent customers interrupting their lunch breaks. Yesterday, my wife and I were in a hurry (the only reason we chose to visit this horrible place), and completed our shopping with about twenty items. We headed to the open checkout and placed our items on the conveyor belt while the cashier was finishing up with a customer in front of us. As this cashier completed the transaction with that customer, she turns off her "open" light and walks away, briefly turning around to tell us "I'm closed".Incredulously, my wife and I look at each other and, confused, ask her what we're supposed to do, put all of our items back in our shopping cart and go to another checkout lane? Without answering, the cashier slowly saunters back, whispers to another useless cashier with a "deer in the headlights" look on her face, while we're still asking what to do, explaining that her light was on and our stuff is on the belt. Eventually, after some time, she shuffles back to our lane and reluctantly, with a pissed-off look on her face, finally checks us out. I wish I could say this was an isolated incident, but at this store, this kind of treatment and attitude is the rule rather than the exception.My wife and I have decided that, should we ever be forced to visit this hell hole again, we'll record our experience, because only with said documentation would any normal person believe how bad it is, and what a miserable experience it is to deal with such a backward, low-quality collection of cretins.Here's a little extra... See photos below; showing the intelligence level of their staff in Produce...
Nearest supermarket to Robson Ranch 9 miles. We have a lot of people here and go there every week. Meat on special is good prices and look for value. Sometimes they are not fully stocked and prices are higher than a year ago. Gas rewards are great. 10cents off every $100 you spend. So if you are spending $400 a month you can get 40cents off a gallon.
Please clean your restrooms every visit they are completely nasty and no hand soap or toilet paper
What A Dump!I started shopping here about a year ago because the Teasley/Hickory Creek store is such a dump with terrible service and this store was typically clean and pretty well stocked. Also, service was usually great. No longer the case!I've tried changing up the days I shop but it hasn't helped. Employees usually have a poor attitude and haven't been trained. LOTS of items are poorly stocked, the store is dirty and you never see management present. Given Kroger's price point, this simply shouldn't be the case. It appears they've moved the Teasley management here. Now to find a new market. Again!
Restaurantji Recommends
The young gentleman that was overseeing the self checkout today and yesterday was outstanding. Talk about customer service! He always has a smile on his face and is very personable, yet efficient at his job. He greets every customer and asks them how their day is going. He seems to genuinely care. I had to ask his name on my way out the door and he told me it was Preston. At a time when customer service seems to be lacking at most stores, Preston sets the example on how it should be done. If Krogers keep hiring employees like Preston, I will continue be a loyal customer.
This is the store I am forced to shop at because there is a shortage of stores close. Used to be a fan but lately things have changed. The produce section often has rotted/ moldy stuff. I sometimes put some of them on the customer service desk as a hint.I regularly purchase bakery goods, favorite is Apple fritters. But for the past 3 days they have sold none nor replaced them, because they are burned! It is ridiculous! I mentioned it to the counter person did not was obvious she did not care.Today it was difficult to find milk that was not on the edge of expiring.For the most part the checker staff are nice. So I always thank them for their service.I find myself returning home good items and clothing to get my discount that they advertise o big yellow signs. You have to look at every item to be sure you get the correct price.I wish they would get the bakery sorted out. Stop burning apple fritters first.
Feels like a Walmart.
Have been shopping at this store for the last 3 years. Never ceases to amaze me how badly managed the store is. 1) Not too many 'manned' check out counters regardless of how long the lines are .2) Quite frequently there no carts available and the customer has to go to the parking lot to pick one up themselves3) They continue to display old 'sale priced' labels on proudcts even after their expired. Leads to unsuspecting customers picking up items that they would otherwise not - many surprises when they hit the register4) Produce is not always freshly stocked or available5) Not always the friendliest of employees
Erin is a bully too with everyone. She is a mean person. Kroger is dirty. No carts. In the building. Bathroom is dirty. The aisle is dirty. Floors are sticky. Dead bugs in the store .trash every where. Eggs is splatter everywhere. . Don't go to the store. Do not go near too erin. She is a horrible person. Too older people. And she very bitchy too handicap. I talk to corporate people. And a manger. About erin.