Ordered for drive through pick up. Ordered 3 crunchy tacos with chicken. Got all the way home and took a bite of the taco. There was no chicken in the bite. I opened the taco and the taco had 2 pieces of chicken and that was it. Checked the next taco and it was the same. So I loaded my kids back in the car to take the food back. I got there and told the “manager” and his response was do you want a side of chicken? I say no I would like fresh tacos with actual chicken in it. Instead of apologizing or offering to take care of it he said go ahead and get in line and they will remake it. He just didn’t seem to care. Then after I waited for my new tacos all he did was offer me a free drink. I will not be going back to this location anytime soon.
Atmosphere: 2
Food: 1
Service: 1
Safirah Munir
This is the worst Chipotle experience I've ever had. My advice is don't order delivery. I spent 26 dollars on two burritos that were supposed to have sofrito, beans, rice etc. Guess I didn't deserve to have the protein that I ordered? When I'm paying 13 dollars a burrito I would hope I can get more than just beans and rice. And I can't even talk to anyone about them messing up my order either. Terrible terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Twin Toy Testers
Faster than any of the other locations . Guacamole is fresh and tasty!
Atmosphere: 5
Food: 5
Service: 5
Carl Huber
Gigantic burritos
Atmosphere: 4
Food: 4
Service: 5
Alison Shirley
My order is always missing items or ingredients and quality is awful. Small portions ,not fresh, will not order again. Burrito Bowl
Food: 1
Raghu Vasireddy
If they are out of anything they don't admit it thatbthey are out. and this happened multiple times so I had to give this review .they give lesa portions and charge full prize just to make their sales.This is not a good practice.
Atmosphere: 3
Food: 1
Service: 1
Jennifer Cliette
Good food, didn't skimp on the portions. The only small issue was the lemonade that they make tasted watered down. The orange drink with tumeric was great.
Atmosphere: 4
Food: 5
Service: 5
Savannah Taylor
Do not order online! I placed my order for the leander location but when I tried to pick it up, it said the Whitestone location. I'm not dumb, I know to make sure I'm ordering for the right location. And when I tried to get the order refunded because I was not going to pick it up or re-place my order, they refused! There is no customer support phone number, only a text bot. I will most likely never order chipotle again.
Huber Gonzalez
Ordered 4 bowls, none of them were made the way we ordered them. Very disappointed.
Food: 1
venkatesh popuri
Disappointed with this visit. The rice was undercooked and hard. Also, the chicken portion was noticeably small compared to usual. I usually enjoy Chipotle, but this experience missed the mark. Hope it improves next time.
incredibly rude and ignorant staff. never had such a horrible customer service experience till I came to this chipotle location. the teenagers at this location do not know how to interact with customers and are so disrespectful.
Atmosphere: 2
Food: 4
Service: 1
Mary Walker
I have never seen such blatant inability to run a restaurant. Don’t expect even decent service if you place a takeout order.
I waited 30 min inside the restaurant because when I pulled up, the line was blocking the parking lot. I watched at least 40 people get there orders made before mine. After 15 min I asked again, still not ready.
How does everyone walking in get their food immediately? Yet those who order takeout have to wait? Make it make sense. Worst experience ever. It was loud, crowded.
Atmosphere: 1
Service: 1
Cody Abshire
The pick up line is constantly backed up. What is going on here?
Jorge Mata Sandoval
Probably one of the best Chipotle locations I have been to. Place appears to be well staffed. Good servings sizes. Overall a good experience.
Atmosphere: 3
Food: 4
Service: 4
Evans Labossiere
The service was good. The quality of the food was good 👍
Ordered for drive through pick up. Ordered 3 crunchy tacos with chicken. Got all the way home and took a bite of the taco. There was no chicken in the bite. I opened the taco and the taco had 2 pieces of chicken and that was it. Checked the next taco and it was the same. So I loaded my kids back in the car to take the food back. I got there and told the “manager” and his response was do you want a side of chicken? I say no I would like fresh tacos with actual chicken in it. Instead of apologizing or offering to take care of it he said go ahead and get in line and they will remake it. He just didn’t seem to care. Then after I waited for my new tacos all he did was offer me a free drink. I will not be going back to this location anytime soon.
Atmosphere: 2
Food: 1
Service: 1
This is the worst Chipotle experience I've ever had. My advice is don't order delivery. I spent 26 dollars on two burritos that were supposed to have sofrito, beans, rice etc. Guess I didn't deserve to have the protein that I ordered? When I'm paying 13 dollars a burrito I would hope I can get more than just beans and rice. And I can't even talk to anyone about them messing up my order either. Terrible terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Faster than any of the other locations . Guacamole is fresh and tasty!
Atmosphere: 5
Food: 5
Service: 5
Gigantic burritos
Atmosphere: 4
Food: 4
Service: 5
My order is always missing items or ingredients and quality is awful. Small portions ,not fresh, will not order again. Burrito Bowl
Food: 1
If they are out of anything they don't admit it thatbthey are out. and this happened multiple times so I had to give this review .they give lesa portions and charge full prize just to make their sales.This is not a good practice.
Atmosphere: 3
Food: 1
Service: 1
Good food, didn't skimp on the portions. The only small issue was the lemonade that they make tasted watered down. The orange drink with tumeric was great.
Atmosphere: 4
Food: 5
Service: 5
Do not order online! I placed my order for the leander location but when I tried to pick it up, it said the Whitestone location. I'm not dumb, I know to make sure I'm ordering for the right location. And when I tried to get the order refunded because I was not going to pick it up or re-place my order, they refused! There is no customer support phone number, only a text bot. I will most likely never order chipotle again.
Ordered 4 bowls, none of them were made the way we ordered them. Very disappointed.
Food: 1
Disappointed with this visit. The rice was undercooked and hard. Also, the chicken portion was noticeably small compared to usual. I usually enjoy Chipotle, but this experience missed the mark. Hope it improves next time.
Restaurantji Recommends
incredibly rude and ignorant staff. never had such a horrible customer service experience till I came to this chipotle location. the teenagers at this location do not know how to interact with customers and are so disrespectful.
Atmosphere: 2
Food: 4
Service: 1
I have never seen such blatant inability to run a restaurant. Don’t expect even decent service if you place a takeout order.
I waited 30 min inside the restaurant because when I pulled up, the line was blocking the parking lot. I watched at least 40 people get there orders made before mine. After 15 min I asked again, still not ready.
How does everyone walking in get their food immediately? Yet those who order takeout have to wait? Make it make sense. Worst experience ever. It was loud, crowded.
Atmosphere: 1
Service: 1
The pick up line is constantly backed up. What is going on here?
Probably one of the best Chipotle locations I have been to. Place appears to be well staffed. Good servings sizes. Overall a good experience.
Atmosphere: 3
Food: 4
Service: 4
The service was good. The quality of the food was good 👍
Atmosphere: 4
Food: 4
Service: 4
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