Terrible customer service. They made one of our pizzas wrong, I called and they hung up after I told them they didn’t put white sauce on one of the pizzas. The guy that spoke to me was extremely rude and hung up. Never going to this Marcos again.
Quest Carter
If you want excellent Customer service, a great dining experience, and have a great memorable time with your family while eating out…SKIP THIS LOCATION! We were treated very poorly when trying to use a coupon, and the cashier argued endlessly and ultimately refused the coupon. We left and went to the Marcos Pizza location in Leander that we love. If you truly want the real Marcos Pizza experience skip the Ronald Reagan location and head over to the Leander spot…. also, their AC works inside.
Robert Graham
I grab pizza and food from this restaurant almost every Friday for movie night with the kids. The food is affordable and straightforward. I admit that the atmosphere of the restaurant itself doesn't really encourage me to eat there, but overall I get what I want from this place. There are places to get better and tastier pizza, but for something relatively cheap... this place scratches the itch.
stanis nivault
Great pizza, easy to order, always on time.
K B
We've been loyal customers of Marco's since 2019, but I understand that the ownership has changed, which is why we've found ourselves ordering from elsewhere over the past year. I’d like to address our most recent experience, which took place on Saturday. My husband ordered several pizzas and a dessert pizza. Unfortunately, everything except the dessert pizza was burnt. We had no backup food to feed our kids and their guests, so we ended up having to eat the burnt pizza. Typically, people look forward to reheating leftover pizza in the days that follow, but this was so overcooked that it was unappetizing. Whoever was working on Saturday night should have remade the order and properly disposed of the burnt pizzas. It's disappointing because this used to be a go-to spot for us.
Mdxfiend
Their smoke detector chirps. I'll let you infer the rest
Michael DeHaven
I visited this Marco's for the first time in about 18 months. It used to be quite nice and well run but this visit was pretty bad. The staff when I was there on Friday night were not native English speakers and had trouble understanding names. I told them my name was Michael and they offered me an order prepared for Maritza. Due to an error on my part, I had to wait over 40 minutes.
Because I was there so long, I noticed a lot of things. Banners in the windows are outdated with prices that are no longer valid. The smoke detector chirped every 45 seconds. The staff had to get napkins out of the dispensers on tables because they were apparently running out of napkins for takeout. There are multiple menu screens and only two were running, which just looks sloppy. The lights in the customer dining area were not turned on. Overall, it just felt very poorly managed.
Darrin Meyer
The worst Marco's Pizza. Can't think of much positive to say about this experience.
Amber Mobley
Never had Marcos pizza until I received a ‘welcome’ coupon for a free large pizza. The young lady who assisted me was very helpful. Now it was unusually warm inside the store. The cashier stated the A/C isn’t working so you have no choice but to wait outside until your order is done and not dine-in. Now they do have plenty of seating to eat inside which is very clean and well kept.
I did observe only one cook in the back, the cashier would periodically go back there and correct him with the orders 🤨. Maybe he was new but he got our order right. The pizza is decent, about the quality and taste of the Domino’s Pizza according to my teenagers 🙂
Becki Aarts
Cassie was great. She went above and beyond my expectations. We really appreciated the great service for my little ones bday party.
I WILL NEVER ORDER HERE AGAIN! I normally don't go back after 2 failed attemps...but 3rd time and it's done. 1st time we waited 90 mins for a 30 min delivery and the order was wrong and cold. I left a review, but owner called and made it right so I took it down. 2nd time my son ordered and they delivered the wrong pizza that was cold and uncut. When he called they refused to credit him so drove there to get it fixed. Tonight we waited an hour for a 30 min delivery time again, pizza was under cooked, greasy, over sauced, Luke warm, and wasn't even cut!! We are DONE!! Wouldn't want it if it were free.....
Rami Aljamal
Responding to their response: Worst pizza place we ever tried. Fire your staff and hire new competent team.
Pizza came 1 hour late. Do not order pizza from these guys.
Alexis Juliana Int'l
A very clean, new pizza joint in the area! It seems the crew is still adjusting but the pizza is yummy and tastes authentic! I love their #discounts as well and have ordered myself, the BOGO choice on Tuesday. I enjoyed the triply pepperoni, consisting of 3 different styles.
Kara Castaneda
Great pizza and good cheesy bread! Highly recommend
Adam Hamlin
Was unable to successfully order pizza over the phone due to poor customer service
Terrible customer service. They made one of our pizzas wrong, I called and they hung up after I told them they didn’t put white sauce on one of the pizzas. The guy that spoke to me was extremely rude and hung up. Never going to this Marcos again.
If you want excellent Customer service, a great dining experience, and have a great memorable time with your family while eating out…SKIP THIS LOCATION! We were treated very poorly when trying to use a coupon, and the cashier argued endlessly and ultimately refused the coupon. We left and went to the Marcos Pizza location in Leander that we love. If you truly want the real Marcos Pizza experience skip the Ronald Reagan location and head over to the Leander spot…. also, their AC works inside.
I grab pizza and food from this restaurant almost every Friday for movie night with the kids. The food is affordable and straightforward. I admit that the atmosphere of the restaurant itself doesn't really encourage me to eat there, but overall I get what I want from this place. There are places to get better and tastier pizza, but for something relatively cheap... this place scratches the itch.
Great pizza, easy to order, always on time.
We've been loyal customers of Marco's since 2019, but I understand that the ownership has changed, which is why we've found ourselves ordering from elsewhere over the past year. I’d like to address our most recent experience, which took place on Saturday. My husband ordered several pizzas and a dessert pizza. Unfortunately, everything except the dessert pizza was burnt. We had no backup food to feed our kids and their guests, so we ended up having to eat the burnt pizza. Typically, people look forward to reheating leftover pizza in the days that follow, but this was so overcooked that it was unappetizing. Whoever was working on Saturday night should have remade the order and properly disposed of the burnt pizzas. It's disappointing because this used to be a go-to spot for us.
Their smoke detector chirps. I'll let you infer the rest
I visited this Marco's for the first time in about 18 months. It used to be quite nice and well run but this visit was pretty bad. The staff when I was there on Friday night were not native English speakers and had trouble understanding names. I told them my name was Michael and they offered me an order prepared for Maritza. Due to an error on my part, I had to wait over 40 minutes.
Because I was there so long, I noticed a lot of things. Banners in the windows are outdated with prices that are no longer valid. The smoke detector chirped every 45 seconds. The staff had to get napkins out of the dispensers on tables because they were apparently running out of napkins for takeout. There are multiple menu screens and only two were running, which just looks sloppy. The lights in the customer dining area were not turned on. Overall, it just felt very poorly managed.
The worst Marco's Pizza. Can't think of much positive to say about this experience.
Never had Marcos pizza until I received a ‘welcome’ coupon for a free large pizza. The young lady who assisted me was very helpful. Now it was unusually warm inside the store. The cashier stated the A/C isn’t working so you have no choice but to wait outside until your order is done and not dine-in. Now they do have plenty of seating to eat inside which is very clean and well kept.
I did observe only one cook in the back, the cashier would periodically go back there and correct him with the orders 🤨. Maybe he was new but he got our order right. The pizza is decent, about the quality and taste of the Domino’s Pizza according to my teenagers 🙂
Cassie was great. She went above and beyond my expectations. We really appreciated the great service for my little ones bday party.
Restaurantji Recommends
I WILL NEVER ORDER HERE AGAIN! I normally don't go back after 2 failed attemps...but 3rd time and it's done. 1st time we waited 90 mins for a 30 min delivery and the order was wrong and cold. I left a review, but owner called and made it right so I took it down. 2nd time my son ordered and they delivered the wrong pizza that was cold and uncut. When he called they refused to credit him so drove there to get it fixed. Tonight we waited an hour for a 30 min delivery time again, pizza was under cooked, greasy, over sauced, Luke warm, and wasn't even cut!! We are DONE!! Wouldn't want it if it were free.....
Responding to their response:
Worst pizza place we ever tried. Fire your staff and hire new competent team.
Pizza came 1 hour late. Do not order pizza from these guys.
A very clean, new pizza joint in the area!
It seems the crew is still adjusting but the pizza is yummy and tastes authentic! I love their #discounts as well and have ordered myself, the BOGO choice on Tuesday.
I enjoyed the triply pepperoni, consisting of 3 different styles.
Great pizza and good cheesy bread! Highly recommend
Was unable to successfully order pizza over the phone due to poor customer service
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