Palmira was extremely rude for the entire drive through experience, I was coming to redeem a birthday promotion and at first she tried to say I ordered nothing that worked for it, which was untrue because once I specified she realized she was wrong. Since she rushed me through the ordering process and then had issues with my rewards I realized I hadn’t ordered my drink, when I did she said rudely that next time I better tell her earlier, then said Happy birthday to me in the same breath. There was only one other car in the drive thru so it’s not like they were stressed and busy. I get she might hate her job but to take it out on customers ain’t the way. Her customer service is terrible. This was extremely frustrating because me and my partner came for a pick me up and instead were treated rudely. I will probably not be coming back to this location even if it’s closer.
Atmosphere: 1
Food: 3
Service: 1
Richard Hoffman
Horribly slow. Never plan, always out of food and waiting.
Atmosphere: 1
Food: 2
Service: 1
Mike Hall
What a difference a great manager makes. The manager Vincent at this location is awesome. The line was clean, food was fresh and the employees were friendly and helpful. I cant tell you how refreshing this is. I drove an additional 20 min to get to this location, after multiple HORRIBLE visits, uncaring employees and cold discusting food at the university location. Thanks again Vincent. You and your team keep doing GREAT WORK. It is noticed.
Atmosphere: 5
Food: 5
Service: 5
Rudy Reyes
Everything was delicious
Atmosphere: 5
Food: 5
Service: 5
Garrett Paine
I had such an amazing experience at this location thanks to Vincent! From the moment I walked in, his incredible energy and positive vibe made me feel so welcome. He was smiling the entire time, super friendly and personable, and we had a great conversation while he helped me with thoughtful recommendations. The food was delicious, the service was incredibly fast, and everything was handled with care and efficiency. I honestly hadn’t been to Panda Express in years, but this visit completely changed that. I will absolutely be coming back because of this experience!
Atmosphere: 5
Food: 5
Service: 5
Cristar Rodriguez
Always clean, courteous staff, helpful, hard workers. I really want to say thankyou for making tasty delicious food. So far the best 'Chinese' food anyone can get. I don't perceive the after taste of burned used oil that I usually perceive at other restaurants, which I hate & ruins the flavor. You guys always fill my plates, I always appreciate that. And price is decent, which makes me/my family come back over & over again. Thankyou thankyou again for your service.
Atmosphere: 5
Food: 5
Service: 5
April Storch
Very irritating they won't take orders over the phone ? The app isn't working and I had a large order I didn't want to hold up the line with , I was told it's to confusing if someone doesn't pick up or has to pay in person ? Makes no sense
Service: 1
Naushir Maredia
I ordered two medium sized à la carte chicken entrees. The total came out to $18. The quantity was minimal. The entire entree can fit in the palm of my hand. $18 would barely fill up an adult for dinner. That’s ridiculously expensive
Atmosphere: 3
Food: 1
Service: 5
Michael K.
In my opinion, the menu items at this branch are tastier than those at other branches
Show up 20 minutes before close and they dont have any beef entrees. Why have it on the menu if you dont serve after a certain time, very disappointing I usually come to this panda express so it’s very shocking.
Atmosphere: 3
Food: 1
Service: 3
Ryan Bruley
FOOD POISONING - DO NOT COME. Came here a couple weeks ago and I started feeling unwell the very next morning (with poops) and made a doctors appointment. They took a stool sample and turns out there’s organisms in my poop now! According the doctor this is commonly from poor handling of food and sanitization. I literally never eat out and this was the only place I’ve gone to. So do yourself a favor and stay away if you don’t want stomach pain for 3+ weeks. I don’t make reviews, but I felt obligated to save other people genuinely.
Atmosphere: 1
Food: 1
Service: 1
D Kim
Customer service is non existent even though its a restaurant. Its always those couple of guys that ruin it for the whole store while the rest of the employees work hard with great service. No wonder management is trash and cant seem to train their employees right. What happened Panda Corp? Your heads got too big and now you dont need to serve your customers?
Palmira was extremely rude for the entire drive through experience, I was coming to redeem a birthday promotion and at first she tried to say I ordered nothing that worked for it, which was untrue because once I specified she realized she was wrong. Since she rushed me through the ordering process and then had issues with my rewards I realized I hadn’t ordered my drink, when I did she said rudely that next time I better tell her earlier, then said Happy birthday to me in the same breath. There was only one other car in the drive thru so it’s not like they were stressed and busy. I get she might hate her job but to take it out on customers ain’t the way. Her customer service is terrible. This was extremely frustrating because me and my partner came for a pick me up and instead were treated rudely. I will probably not be coming back to this location even if it’s closer.
Atmosphere: 1
Food: 3
Service: 1
Horribly slow. Never plan, always out of food and waiting.
Atmosphere: 1
Food: 2
Service: 1
What a difference a great manager makes. The manager Vincent at this location is awesome. The line was clean, food was fresh and the employees were friendly and helpful. I cant tell you how refreshing this is. I drove an additional 20 min to get to this location, after multiple HORRIBLE visits, uncaring employees and cold discusting food at the university location. Thanks again Vincent. You and your team keep doing GREAT WORK. It is noticed.
Atmosphere: 5
Food: 5
Service: 5
Everything was delicious
Atmosphere: 5
Food: 5
Service: 5
I had such an amazing experience at this location thanks to Vincent! From the moment I walked in, his incredible energy and positive vibe made me feel so welcome. He was smiling the entire time, super friendly and personable, and we had a great conversation while he helped me with thoughtful recommendations. The food was delicious, the service was incredibly fast, and everything was handled with care and efficiency. I honestly hadn’t been to Panda Express in years, but this visit completely changed that. I will absolutely be coming back because of this experience!
Atmosphere: 5
Food: 5
Service: 5
Always clean, courteous staff, helpful, hard workers. I really want to say thankyou for making tasty delicious food. So far the best 'Chinese' food anyone can get. I don't perceive the after taste of burned used oil that I usually perceive at other restaurants, which I hate & ruins the flavor. You guys always fill my plates, I always appreciate that. And price is decent, which makes me/my family come back over & over again. Thankyou thankyou again for your service.
Atmosphere: 5
Food: 5
Service: 5
Very irritating they won't take orders over the phone ? The app isn't working and I had a large order I didn't want to hold up the line with , I was told it's to confusing if someone doesn't pick up or has to pay in person ? Makes no sense
Service: 1
I ordered two medium sized à la carte chicken entrees. The total came out to $18. The quantity was minimal. The entire entree can fit in the palm of my hand. $18 would barely fill up an adult for dinner. That’s ridiculously expensive
Atmosphere: 3
Food: 1
Service: 5
In my opinion, the menu items at this branch are tastier than those at other branches
Food: 5
Service: 4
Recommended dishes: Plate
We love Panda Express
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fresh, Clean and Delicious..🥢🍜🍖🍚🥡🥠🥤
Atmosphere: 5
Food: 5
Service: 5
Show up 20 minutes before close and they dont have any beef entrees. Why have it on the menu if you dont serve after a certain time, very disappointing I usually come to this panda express so it’s very shocking.
Atmosphere: 3
Food: 1
Service: 3
FOOD POISONING - DO NOT COME. Came here a couple weeks ago and I started feeling unwell the very next morning (with poops) and made a doctors appointment. They took a stool sample and turns out there’s organisms in my poop now! According the doctor this is commonly from poor handling of food and sanitization. I literally never eat out and this was the only place I’ve gone to. So do yourself a favor and stay away if you don’t want stomach pain for 3+ weeks. I don’t make reviews, but I felt obligated to save other people genuinely.
Atmosphere: 1
Food: 1
Service: 1
Customer service is non existent even though its a restaurant. Its always those couple of guys that ruin it for the whole store while the rest of the employees work hard with great service. No wonder management is trash and cant seem to train their employees right. What happened Panda Corp? Your heads got too big and now you dont need to serve your customers?
Atmosphere: 1
Food: 2
Service: 1
4 because too much pao in the kung pao
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