Overall wish I could give 0/10 stars. Idk who on the team is consistently rude, but definitely telling everyone I know to avoid this location. Almost every time I have tried this location I get distracted service, extreme wait times at dead hours, and very off putting or rude interactions from employees. Management needs to do something about how poor the employee to customer service is and also; how weirdly homophobic this location is? I’ve had very strange comments about gender and pronouns made towards me and other customers unprompted. Extremely strange and should be a cause for concern to management.
Atmosphere: 1
Food: 1
Service: 1
Erik Huck
Pulled up to one of the stalls to order, pressed the button and a girl answered just to be interrupted and talked over the intercom by a male coworker attempting to take my order while they giggled on the intercom. She took my order afterwards, but didn’t give me the correct total, undercharged me $10 and said the order was $16. the order never showed up on screen which made me realize they didnt even bother placing it, which explains why when I left after waiting 10minutes for an order that didn’t exist and placing the same exact order at a different sonic it rung up to $25.
Service: 1
Matt Jones
Friendly and fast service!
Atmosphere: 5
Food: 5
Service: 5
Benny Garcia
Quite possibly the slowest sonic in existence. Every time, consistently slow. It’d be one thing if it was slow and you get hot fresh stuff, nope, still slow and lukewarm every time
Food: 2
Service: 1
Makayla Baker
Good for late night snack but workers lazy and rude. Messed up order and got annoyed when we tried to get them to fix it still didn’t give us part of our order in the end. Claimed they couldn’t give us toast pretty sure dude was just too lazy to get some he seemed annoyed he had to go get us the fries he forgot to give us with our meal. No matter how many time we repeated what we wanted and how slow we said it he couldn’t seem to hear us and get it right. I usually have sympathy for people who work in these industries but to just be plain lazy and rude is just a person with bad work ethic.
Atmosphere: 2
Food: 4
Service: 1
Garry Dill
Needed help setting up the Sonic app
Atmosphere: 3
Food: 5
Service: 5
Brent
Ordered at the car hop window in person as well as through Uber Eats and I don’t remember one time them including a spoon for the Shakes. You can’t drink it with a straw.
Sometimes they include a straw, the other half of the time there is nothing, never do they include napkins. What a joke.
This is a consistent issue at most Sonics in the North Austin area for whatever reason. Truly poor management and owners not doing their job properly.
Food: 2
Service: 1
Schantel Blanchard
Waited 30 mins for our 3 drinks and 1 kids meal. Saw her walk out with it, looked at us and turned around and went back in. They never answered the red button. This isn’t the first time something like this has happened. NEVER COMING BACK it’s not worth it
Atmosphere: 1
Food: 1
Service: 1
Ru Bo
Love the drinks and desserts. Thank you
Atmosphere: 4
Food: 3
Service: 4
Sarina D
Wanted a quick snack, I pushed the button for service and the screen told me to wait, for 10 minutes I waited and at that point I got out and asked an employee when they will take my order, he told me to push the button again and wait. It then took another 5 minutes to get my fries. There were only 3 other cars there. They tasted like they were hours old. Will not be coming back to this location.
They kept having me repeat my order because they couldn't hear me over the music they have playing outside. I requested extra mayo on my sandwich and instead I got a burger drenched in mayo. I also requested sauce's paid for them and didn't receive with my order then when I asked for more she acted like she didn't want to go back inside to get the sauce. Then another person came out to deliver something to the car next to me then she proceeded to smoke her vape on her way back in the restaurant. Very unprofessional. I asked for a slush with my daughter's kids meal but said she couldn't figure out how to add it so was forced to choose a pop to drink instead of the slush. My other daughter got the chicken tender meal which were the tiniest chicken tenders and her tots came only half way filled. This was a very unpleasant experience.
Atmosphere: 1
Food: 3
Service: 1
Ana Hernandez
An actually fast sonic!
Atmosphere: 5
Food: 5
Service: 5
Moonstone MSW
Lovely server, but their water tastes like metal and plastic.
Food: 2
Service: 5
Brenda Cardenas
Food is over priced for the quality. They never give me my sauces that I ask for when I order. Then, seemingly get annoyed when I ask for them, this is every single time I go there.
Atmosphere: 4
Food: 3
Service: 2
Mason Gray
First time I had Sonic in a long time and it was honestly a pretty good choice. The cheesy bacon sonic stack was delicious and I forgot how good their tater tots were. The Reece’s sonic blast was a good dessert was great choice. Would definitely recommend stopping by.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Cheeseburger, Chili Cheese Tots, Sonic Blasts
Overall wish I could give 0/10 stars. Idk who on the team is consistently rude, but definitely telling everyone I know to avoid this location. Almost every time I have tried this location I get distracted service, extreme wait times at dead hours, and very off putting or rude interactions from employees. Management needs to do something about how poor the employee to customer service is and also; how weirdly homophobic this location is? I’ve had very strange comments about gender and pronouns made towards me and other customers unprompted. Extremely strange and should be a cause for concern to management.
Atmosphere: 1
Food: 1
Service: 1
Pulled up to one of the stalls to order, pressed the button and a girl answered just to be interrupted and talked over the intercom by a male coworker attempting to take my order while they giggled on the intercom. She took my order afterwards, but didn’t give me the correct total, undercharged me $10 and said the order was $16. the order never showed up on screen which made me realize they didnt even bother placing it, which explains why when I left after waiting 10minutes for an order that didn’t exist and placing the same exact order at a different sonic it rung up to $25.
Service: 1
Friendly and fast service!
Atmosphere: 5
Food: 5
Service: 5
Quite possibly the slowest sonic in existence. Every time, consistently slow. It’d be one thing if it was slow and you get hot fresh stuff, nope, still slow and lukewarm every time
Food: 2
Service: 1
Good for late night snack but workers lazy and rude. Messed up order and got annoyed when we tried to get them to fix it still didn’t give us part of our order in the end. Claimed they couldn’t give us toast pretty sure dude was just too lazy to get some he seemed annoyed he had to go get us the fries he forgot to give us with our meal. No matter how many time we repeated what we wanted and how slow we said it he couldn’t seem to hear us and get it right. I usually have sympathy for people who work in these industries but to just be plain lazy and rude is just a person with bad work ethic.
Atmosphere: 2
Food: 4
Service: 1
Needed help setting up the Sonic app
Atmosphere: 3
Food: 5
Service: 5
Ordered at the car hop window in person as well as through Uber Eats and I don’t remember one time them including a spoon for the Shakes. You can’t drink it with a straw.
Sometimes they include a straw, the other half of the time there is nothing, never do they include napkins. What a joke.
This is a consistent issue at most Sonics in the North Austin area for whatever reason. Truly poor management and owners not doing their job properly.
Food: 2
Service: 1
Waited 30 mins for our 3 drinks and 1 kids meal. Saw her walk out with it, looked at us and turned around and went back in. They never answered the red button. This isn’t the first time something like this has happened. NEVER COMING BACK it’s not worth it
Atmosphere: 1
Food: 1
Service: 1
Love the drinks and desserts. Thank you
Atmosphere: 4
Food: 3
Service: 4
Wanted a quick snack, I pushed the button for service and the screen told me to wait, for 10 minutes I waited and at that point I got out and asked an employee when they will take my order, he told me to push the button again and wait. It then took another 5 minutes to get my fries. There were only 3 other cars there. They tasted like they were hours old. Will not be coming back to this location.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
They kept having me repeat my order because they couldn't hear me over the music they have playing outside. I requested extra mayo on my sandwich and instead I got a burger drenched in mayo. I also requested sauce's paid for them and didn't receive with my order then when I asked for more she acted like she didn't want to go back inside to get the sauce. Then another person came out to deliver something to the car next to me then she proceeded to smoke her vape on her way back in the restaurant. Very unprofessional. I asked for a slush with my daughter's kids meal but said she couldn't figure out how to add it so was forced to choose a pop to drink instead of the slush. My other daughter got the chicken tender meal which were the tiniest chicken tenders and her tots came only half way filled. This was a very unpleasant experience.
Atmosphere: 1
Food: 3
Service: 1
An actually fast sonic!
Atmosphere: 5
Food: 5
Service: 5
Lovely server, but their water tastes like metal and plastic.
Food: 2
Service: 5
Food is over priced for the quality. They never give me my sauces that I ask for when I order. Then, seemingly get annoyed when I ask for them, this is every single time I go there.
Atmosphere: 4
Food: 3
Service: 2
First time I had Sonic in a long time and it was honestly a pretty good choice. The cheesy bacon sonic stack was delicious and I forgot how good their tater tots were. The Reece’s sonic blast was a good dessert was great choice. Would definitely recommend stopping by.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Cheeseburger, Chili Cheese Tots, Sonic Blasts
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