I cannot believe Taco Bell allows someone like Ramona to represent their brand. She was beyond rude — nasty, short-tempered, and aggressive toward me as a customer. Even worse, it was obvious she bullies her own coworkers, barking at them, dumping all the work on them, and acting like she doesn’t have to lift a finger. The atmosphere around her is toxic, and it was embarrassing to witness. She doesn’t just make customers feel unwelcome, she drags down the whole team. If management actually cares about their reputation, they’ll do something about Ramona, because right now she is the reason people won’t come back.
Atmosphere: 1
Food: 1
Service: 1
Joshua Flores
Why is this taco bell still around? I’ve now had 3 different times I’ve been here in the drive through and it’s literally taken over 40 minutes. I can tell the other people in front of me and behind me in line are pissed as well. Who is managing this place?
Atmosphere: 1
Food: 2
Service: 1
Deanna Shahady
Made a perfect 7 layer burrito that I re-created in the app!
Atmosphere: 5
Food: 5
Service: 5
Neal Busby
I don't normally write reviews but... when you mess up an entire order.. I had not had Taco Bell in a while and rarely order fast food but I had a long day. First, I ordered a Doritos Locos Taco. The taco shell seemed to have broken when the person was preparing it so they just slapped another taco shell over it. So I had this taco with double taco shell on one side. I could have been okay with that but the taco shells were stale. I tried to break off a layer and it bent before it snapped.. Very disappointing. I ordered a few things from the cravings menu. I decided to get the loaded beef nachos with extra cheese. Right away I see chips and a little cheese. I didn't even see meat. The avocado and sour creme were there.. I dug through and found more cheese at the bottom and about a teaspoon of meat in the top left corner with some sauce.. Ate what I could and still ended up throwing away a bunch of dry chips. I also ordered two cheesy bean and rice burritos. I have ordered these in Cedar Park and they are really good. I noticed they looked pretty big and thought maybe I at least got the hookup on them. I was wrong. They were full of refried beans and I saw very little rice. They were also wrapped weird, not like a burrito. I had to tear off layers of tortilla. I got halfway through them before there was any cheese. Very disappointed. I paid for this and it was all terrible.
Food: 1
Recommended dishes: Dr Pepper
Brandon Hernandez
Found a hair on my food. Fries were stale and the Baja blast sucked.
Hunter Ballard
Awesome. Made my name “Daddy H” as a joke with my friend and they played along and yelled across the store “DADDY, I got your food DADDY!!!!” Me and my friend were dying laughing. 10 out of 10 experience. Will be back with a new better name lol.
Atmosphere: 5
Food: 4
Service: 5
Jacob
There was a young man in the bathroom, I didn’t get his name but I had my son in there because he had to use it, and it smelled of weed. He had a pink strand of hair, tall. This was very unprofessional and unsafe.
Atmosphere: 1
Food: 1
Service: 1
Debra G. (Autumn)
They got my order right and the food was yummy.
Atmosphere: 5
Food: 5
Service: 5
Jim King
Great service great food and clean screens to make my food order. Big thanks to Jessica for having a smile and eager to help us with our order.
Atmosphere: 5
Food: 5
Service: 5
Zackary Dalton
Order on the app and the counter option was unavailable. I don’t have a vehicle so I walked to the drive through window and was basically yelled at and told to go to the lobby. Completely unacceptable.
0 stars for service because of how Taco Bell operates, a bonus 2 stars for the two folks who handled getting my drink and food, and didn't just leave a cup on the counter expecting me to know it was mine like at other locations. They also handled my special orders well, the food quality and make was solid as well.
Atmosphere: 1
Food: 4
Service: 2
Madison May
The lobby door was open. I walked in. Nobody talked to me for a few minutes. When I finally asked if I should just go through the drive through, someone told me the lobby was “closed” (walked right in and bells rang) and made me sit through a 29m drive through. I’m still here. I had so much extra time to write a review by sitting here and waiting for food that obviously I had no business ordering ahead of time. I feel like they could have handed it to me. But no. Made me go through a 12am TB drive through w all the other drunks who didn’t order ahead to wait for food I ordered. That I walked inside to retrieve and was somehow told no. Sitting in a drive thru line long enough to write a bad review - lock the door or force people to choose drive thru pickup because this was a misleading and bad experience.
I’m still sitting here behind one car. I’ve been waiting and they haven’t even asked the car to move after 10m. Huge line behind me now while I wait for what’s probably cold food.
Edit: Got most things I ordered other than the cinnamon sticks and they were dearly missed but I’d never put myself through that torture again
Caitlin Howell
My favorite part about coming here isn't just the food- it's the customer service! Lacey is always so patient and kind. That gal is great with taking orders and is very detailed oriented. She's a great Ambassador deals company
Atmosphere: 5
Food: 4
Service: 5
Varun Sankar Sankar
One of the worst experiences I’ve had at a Taco Bell. The staff at the 183A location next to Lowe’s were not only disorganized, but also rude — even arguing with each other in front of customers. I waited over 20 minutes for my order and had to remind them about it. When it finally arrived, one item was missing. After another 5-minute wait, the replacement item was incorrect (beef instead of chicken). Even then, they initially insisted it was right until checking the receipt. Only then did they agree to remake it properly. Very disappointing experience overall. Definitely not coming back to this location.
Food: 4
Service: 1
Katelin Schey
It took me over 30 minutes to get through the drive-thru, and there were only 3 cars ahead of me. Then, the food made me sick all night (which, taco bell never does). Seems like they are understaffed right now.
I cannot believe Taco Bell allows someone like Ramona to represent their brand. She was beyond rude — nasty, short-tempered, and aggressive toward me as a customer. Even worse, it was obvious she bullies her own coworkers, barking at them, dumping all the work on them, and acting like she doesn’t have to lift a finger. The atmosphere around her is toxic, and it was embarrassing to witness. She doesn’t just make customers feel unwelcome, she drags down the whole team. If management actually cares about their reputation, they’ll do something about Ramona, because right now she is the reason people won’t come back.
Atmosphere: 1
Food: 1
Service: 1
Why is this taco bell still around? I’ve now had 3 different times I’ve been here in the drive through and it’s literally taken over 40 minutes. I can tell the other people in front of me and behind me in line are pissed as well. Who is managing this place?
Atmosphere: 1
Food: 2
Service: 1
Made a perfect 7 layer burrito that I re-created in the app!
Atmosphere: 5
Food: 5
Service: 5
I don't normally write reviews but... when you mess up an entire order.. I had not had Taco Bell in a while and rarely order fast food but I had a long day. First, I ordered a Doritos Locos Taco. The taco shell seemed to have broken when the person was preparing it so they just slapped another taco shell over it. So I had this taco with double taco shell on one side. I could have been okay with that but the taco shells were stale. I tried to break off a layer and it bent before it snapped.. Very disappointing. I ordered a few things from the cravings menu. I decided to get the loaded beef nachos with extra cheese. Right away I see chips and a little cheese. I didn't even see meat. The avocado and sour creme were there.. I dug through and found more cheese at the bottom and about a teaspoon of meat in the top left corner with some sauce.. Ate what I could and still ended up throwing away a bunch of dry chips. I also ordered two cheesy bean and rice burritos. I have ordered these in Cedar Park and they are really good. I noticed they looked pretty big and thought maybe I at least got the hookup on them. I was wrong. They were full of refried beans and I saw very little rice. They were also wrapped weird, not like a burrito. I had to tear off layers of tortilla. I got halfway through them before there was any cheese. Very disappointed. I paid for this and it was all terrible.
Food: 1
Recommended dishes: Dr Pepper
Found a hair on my food. Fries were stale and the Baja blast sucked.
Awesome. Made my name “Daddy H” as a joke with my friend and they played along and yelled across the store “DADDY, I got your food DADDY!!!!” Me and my friend were dying laughing. 10 out of 10 experience. Will be back with a new better name lol.
Atmosphere: 5
Food: 4
Service: 5
There was a young man in the bathroom, I didn’t get his name but I had my son in there because he had to use it, and it smelled of weed. He had a pink strand of hair, tall. This was very unprofessional and unsafe.
Atmosphere: 1
Food: 1
Service: 1
They got my order right and the food was yummy.
Atmosphere: 5
Food: 5
Service: 5
Great service great food and clean screens to make my food order.
Big thanks to Jessica for having a smile and eager to help us with our order.
Atmosphere: 5
Food: 5
Service: 5
Order on the app and the counter option was unavailable. I don’t have a vehicle so I walked to the drive through window and was basically yelled at and told to go to the lobby. Completely unacceptable.
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
0 stars for service because of how Taco Bell operates, a bonus 2 stars for the two folks who handled getting my drink and food, and didn't just leave a cup on the counter expecting me to know it was mine like at other locations. They also handled my special orders well, the food quality and make was solid as well.
Atmosphere: 1
Food: 4
Service: 2
The lobby door was open. I walked in. Nobody talked to me for a few minutes. When I finally asked if I should just go through the drive through, someone told me the lobby was “closed” (walked right in and bells rang) and made me sit through a 29m drive through. I’m still here. I had so much extra time to write a review by sitting here and waiting for food that obviously I had no business ordering ahead of time. I feel like they could have handed it to me. But no. Made me go through a 12am TB drive through w all the other drunks who didn’t order ahead to wait for food I ordered. That I walked inside to retrieve and was somehow told no. Sitting in a drive thru line long enough to write a bad review - lock the door or force people to choose drive thru pickup because this was a misleading and bad experience.
I’m still sitting here behind one car. I’ve been waiting and they haven’t even asked the car to move after 10m. Huge line behind me now while I wait for what’s probably cold food.
Edit: Got most things I ordered other than the cinnamon sticks and they were dearly missed but I’d never put myself through that torture again
My favorite part about coming here isn't just the food- it's the customer service! Lacey is always so patient and kind. That gal is great with taking orders and is very detailed oriented. She's a great Ambassador deals company
Atmosphere: 5
Food: 4
Service: 5
One of the worst experiences I’ve had at a Taco Bell. The staff at the 183A location next to Lowe’s were not only disorganized, but also rude — even arguing with each other in front of customers. I waited over 20 minutes for my order and had to remind them about it. When it finally arrived, one item was missing. After another 5-minute wait, the replacement item was incorrect (beef instead of chicken). Even then, they initially insisted it was right until checking the receipt. Only then did they agree to remake it properly.
Very disappointing experience overall. Definitely not coming back to this location.
Food: 4
Service: 1
It took me over 30 minutes to get through the drive-thru, and there were only 3 cars ahead of me. Then, the food made me sick all night (which, taco bell never does). Seems like they are understaffed right now.
Food: 3
Service: 3
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