Love this starbucks. They are great about correcting an order if they accidentally get it wrong. They know their stuff and so friendly!
Atmosphere: 5
Service: 5
Jessica A Gutierrez
I’m usually pretty excited to come to this location. Unfortunately, the staff was very rude on the night of 10/21/23. I don’t know why the girl was so upset. I ordered one drink and she was beyond rude. She didn’t even acknowledge that we placed my order. She didn’t even say thank you. I believe her exact words were “here!” Please do better hiring. It was very upsetting.
Atmosphere: 5
Food: 5
Service: 1
Google user
Absolutely worst Starbucks I've ever visited. I've never been one to criticize the ones preparing my food or drinks, but this location will inspire the Karen in anyone. I've never gotten my 1 drink order less than 20 minutes after ordering in app (I pick up at the counter if anyone is in the drive thru line) and it's wrong every time! Today I finally asked the barrista to re-read my order, requsting no whip and add 2 extra espresso shots... the drink she is handing me has whip and almost white in color, like there was barely any coffee. She scoops out the whip cream and transfers the rest into another cup. I asked if the extra shots had been put in and she responded yes. I didn't argue and just left. Frap tasted like apple flavored milk. These barristas should be trained at least a week in any Lubbock location or the owner needs to invest in secret shoppers, to see how bad it really is. For now I'm giving up on this location, and will try back in 6 months to see if it's gotten any better.
Dolores Callahan
Absolutely worst Starbucks I've ever visited. I've never been one to criticize the ones preparing my food or drinks, but this location will inspire the Karen in anyone. I've never gotten my 1 drink order less than 20 minutes after ordering in app (I pick up at the counter if anyone is in the drive thru line) and it's wrong every time! Today I finally asked the barrista to re-read my order, requsting no whip and add 2 extra espresso shots... the drink she is handing me has whip and almost white in color, like there was barely any coffee. She scoops out the whip cream and transfers the rest into another cup. I asked if the extra shots had been put in and she responded yes. I didn't argue and just left. Frap tasted like apple flavored milk.These barristas should be trained at least a week in any Lubbock location or the owner needs to invest in secret shoppers, to see how bad it really is.For now I'm giving up on this location, and will try back in 6 months to see if it's gotten any better.
Atmosphere: 5
Food: 4
Service: 1
Angela Shaw
Yesterday I ordered $33 worth of various drinks, none of which were correct or tasted right. I called and they told me to come back the next day and get a refund. I did just that! Not only did they give me a full refund but they also gave me a free drink today! They were very apologetic and very kind. Definitely going to keep going to this location.
Atmosphere: 5
Food: 5
Service: 4
Charlotte Rowland
Love this
Atmosphere: 5
Food: 5
Service: 5
Kaylee
i always get the same thing, but my coffee taste like 90% milk and i hardly ever taste coffee now. service is great though!
Atmosphere: 5
Food: 2
Service: 5
Maria Alcazar
Enjoy coming to this place. Atmosphere is great. The service is a 10, staff is a 10.Kid-friendliness: I witness a staff offered a kid a sample of something that he wanted to order and wasn't sure if he was going to like it.
Atmosphere: 5
Service: 5
GENOR GOLIGHTLY
Loved it it was awesomeParking: Great parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Recycled Ceramic Mug
Katharina Heide
Love this Starbucks!! The staff is very kind and friendly. Will definitely be back!
Love this starbucks. They are great about correcting an order if they accidentally get it wrong. They know their stuff and so friendly!
Atmosphere: 5
Service: 5
I’m usually pretty excited to come to this location. Unfortunately, the staff was very rude on the night of 10/21/23. I don’t know why the girl was so upset. I ordered one drink and she was beyond rude. She didn’t even acknowledge that we placed my order. She didn’t even say thank you. I believe her exact words were “here!” Please do better hiring. It was very upsetting.
Atmosphere: 5
Food: 5
Service: 1
Absolutely worst Starbucks I've ever visited. I've never been one to criticize the ones preparing my food or drinks, but this location will inspire the Karen in anyone. I've never gotten my 1 drink order less than 20 minutes after ordering in app (I pick up at the counter if anyone is in the drive thru line) and it's wrong every time! Today I finally asked the barrista to re-read my order, requsting no whip and add 2 extra espresso shots... the drink she is handing me has whip and almost white in color, like there was barely any coffee. She scoops out the whip cream and transfers the rest into another cup. I asked if the extra shots had been put in and she responded yes. I didn't argue and just left. Frap tasted like apple flavored milk. These barristas should be trained at least a week in any Lubbock location or the owner needs to invest in secret shoppers, to see how bad it really is. For now I'm giving up on this location, and will try back in 6 months to see if it's gotten any better.
Absolutely worst Starbucks I've ever visited. I've never been one to criticize the ones preparing my food or drinks, but this location will inspire the Karen in anyone. I've never gotten my 1 drink order less than 20 minutes after ordering in app (I pick up at the counter if anyone is in the drive thru line) and it's wrong every time! Today I finally asked the barrista to re-read my order, requsting no whip and add 2 extra espresso shots... the drink she is handing me has whip and almost white in color, like there was barely any coffee. She scoops out the whip cream and transfers the rest into another cup. I asked if the extra shots had been put in and she responded yes. I didn't argue and just left. Frap tasted like apple flavored milk.These barristas should be trained at least a week in any Lubbock location or the owner needs to invest in secret shoppers, to see how bad it really is.For now I'm giving up on this location, and will try back in 6 months to see if it's gotten any better.
Atmosphere: 5
Food: 4
Service: 1
Yesterday I ordered $33 worth of various drinks, none of which were correct or tasted right. I called and they told me to come back the next day and get a refund. I did just that! Not only did they give me a full refund but they also gave me a free drink today! They were very apologetic and very kind. Definitely going to keep going to this location.
Atmosphere: 5
Food: 5
Service: 4
Love this
Atmosphere: 5
Food: 5
Service: 5
i always get the same thing, but my coffee taste like 90% milk and i hardly ever taste coffee now. service is great though!
Atmosphere: 5
Food: 2
Service: 5
Enjoy coming to this place. Atmosphere is great. The service is a 10, staff is a 10.Kid-friendliness: I witness a staff offered a kid a sample of something that he wanted to order and wasn't sure if he was going to like it.
Atmosphere: 5
Service: 5
Loved it it was awesomeParking: Great parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Recycled Ceramic Mug
Love this Starbucks!! The staff is very kind and friendly. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had coffee with sisters for Bible study. Friendly baristas or whatever they are called. Very enjoyable❤️
Atmosphere: 5
Service: 5
Great
Atmosphere: 5
Food: 5
Service: 5
Black and white hot chocolate was great. Nice and mellow atmosphere. Friendly people in front and behind the counter.
their coffee is so disgusting!!! please do not go here take yourself to the one inside united you won’t regret it!
Friendly staff. Took care of what we needed. They were fast and courteous.
Atmosphere: 5
Food: 5
Service: 5