Crumbl - Lakepointe

Delicious cookies, great service, Corrie and Katie were amazing today ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 4-Pack

The staff is very friendly and kind.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Party Box, 4-Pack

It was horrible customer service but the cookies were great. I very much enjoyed going here a lot.

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: 4-Pack

Great service

Atmosphere: 5

Food: 5

Service: 5

really good

Atmosphere: 5

Food: 5

Service: 5

I visited this Crumbl store for the first time ever back on August 17, 2024. My son's basketball team won their summer championship, and he got to pick a treat of choice for his hard work. We went to the Crumbl store and ordered a 4-pack of cookies. While the rep who assisted us was polite, it was what happened after we left the store that was an issue.

I use the Fetch app, where you scan receipts to earn points to use for discounts on many websites (like Amazon). I sat down a few days later, scanned my Crumbl receipt, and got a message from Fetch indicating that my receipt had already been scanned! I know I did NOT scan it. I typically scan receipts just once a week and all at the same time. I contacted Fetch and they produced proof to me that my Crumbl receipt was scanned the exact same day I purchased the cookies; Aug. 17th. Again, I was NOT the one who scanned it. That was also my only purchase on Aug. 17th.

I contacted Crumbl customer service. They apologized & simply said it would never happen again. When I questioned if my complaint was going to be forwarded to the manager of this store, they said they couldn't discuss any actions taken, but they could assure me that this wouldn't happen again. Really...how can they make that assurance, I wonder? An apology outreach from the manager would have been appreciated. A reason to return to their store (i.e. a small gift card) would have been very nice, too. But not even an apology except a general one from customer service.

What a sad, pathetic first impression to make on a first-time customer. What's even sadder for Crumbl is that I'm an event planner by profession, and I have many clients and VIP folks who love specialty desserts. I was given NO incentive to remain a Crumbl customer. Thus, I am not going to be one. There are plenty of specialty cookies and desserts in the Dallas area who will be delighted to have my business and to leave my receipts for me to use as I choose.

Beware if you visit this location and use a receipt scanning app. You may want to do your scanning before you leave the store.

Service: 1

Love crumble cookies .

Atmosphere: 4

Food: 5

Service: 4

Always an great surprise when I ordered for friends. Best thing around

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 12 Assorted Cookies

The were very Good Cookies and so good

Atmosphere: 5

Food: 5

Service: 4

This Crumble cookie made me a big back? nah this crumble is phenomenal check them out

Atmosphere: 5

Food: 5

Service: 5

Great cookie

Parking: Good parking lot……..

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: 4-Pack

I ordered a mini 6 pack of cookies for my husband to be delivered at his job. They were delivered to the right location, but to a different employee who had eaten half already because the note I had to go with it was not attached.

Appearance service courtesy kindness attention respect great I give 100% service to the maximum the employees feel very Cortez upon entering recommended thank you

Atmosphere: 5

Food: 5

Service: 5

Best cookies in my opinion !!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pink Sugar Cookie

The one near me is always great at what they do from customer service to making the cookies and boxing them up.

Atmosphere: 5

Food: 5

Service: 5