Firehouse Subs Lewisville

I didn't think there could be a bad Firehouse Subs, but I found one. The food wasn't fresh and didn't taste good. Also, I don't understand selling someone tea that you don't have or plan to make more of. The quality used to justify the price but that is no longer the case . The experience was so bad that I started to think it was a prank. It wasn't a prank.

Atmosphere: 2

Food: 1

Service: 2

I visited today with my mom. I had placed an online order, and she decided to order in-store. Upon entering, the Hispanic gentleman at the counter—possibly a shift lead or manager—immediately came across as passive-aggressive, greeting us with an abrupt, “Do you have a pickup order or are you ordering?”
My mom ordered a sandwich and a drink, and typically staff will ask if you’d like to make it a meal when a drink is included. He didn’t ask, and when she realized the combo wasn’t applied, she politely asked if he could refund it and re-ring it as a combo so she could pay the difference. Instead, he responded sharply, “No! I can only charge separately for the chips!”
The interaction felt unnecessarily rude and created an uncomfortable experience for both of us. While the food was fine, the customer service during this visit was disappointing.

Atmosphere: 1

Food: 5

Service: 1

Won't take cash

Trying to place a large order in advance and their phone number doesn’t even work.

Service: 1

Love the food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero

Very slow... 40 min wait for a sub.

Atmosphere: 1

Food: 1

Service: 1

Consistently good! Fresh, hot, timely and great staff!

Atmosphere: 5

Food: 5

Service: 5

I don’t usually do reviews. However, the lady greeted me at the register and looked like she had it all under control and confirmed everything I didn’t want on it (Tomatoes) which the person had a food allergy to them so the sandwich was ruined. She even said that she would throw on the side a packet of their sauce that I just had to try with one of my sandwiches.

I donated to the charity they have as well just to top it off.

Literally everything I asked for wasn’t on it and everything I didn’t ask for was on it. Nor was there a side packet of sauce. The oil & vinegar cap was loose and got everywhere. Complete waste of time and money. Train your staff better or find a new grind.

Atmosphere: 1

Food: 1

Service: 1

This location on more than one occasion has locked its doors before closing time.

Ordered from Grub-Hub. Our order was incorrect even the receipt showed exactly what we wanted on
the subs. The location (at least according to Maps and Waze) was totally inaccurate. The address was listed as being on Stemmons Hwy., but in actuality, it was on Round Grove, about a quarter of a mile from Stemmons.

Food: 4

Service: 4

Very clean and service was quite good. And of course the sub (hook n ladder) was great - it ALWAYS is….

Atmosphere: 5

Food: 5

Service: 5

Awesome service everytime!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Steak & Cheese, Cookie

The best Firehouse in the Dallas area! Clean, delicious, and incredibly friendly staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

It's really a shame it was my favorite place but what bad service there is a boy who really should be removed from his position he treated me in a very bad way I don't know if it's because I'm Hispanic but I felt like I was in an act of racism in that place

Atmosphere: 1

Food: 1

Service: 1

Really good sandwich they are very tasty and have a very fast service I really recommend this place and like it

Kid-friendliness: Very good envoirment

Atmosphere: 5

Food: 5

Service: 5