Hello Caribbean

Great customer service

Atmosphere: 4

Food: 5

Service: 5

The food was excellent, and my family and I truly enjoyed our time here. The service was warm and attentive, making the experience even more pleasant. One small detail I would recommend improving is the clarity on the bill regarding gratuity. It wasn’t clearly stated that the tip had already been included, so I added an extra 20%, and later realized we had paid $45 in tips. While this didn’t overshadow the overall great experience, a clear note on the receipt would make things even better for future guests.

Our family gathered here to commemorate my 60th birthday. Each of us selected a unique dish, and we were all thoroughly impressed with the exceptional quality of every meal.

Atmosphere: 5

Food: 5

Service: 5

Have ordered 4 times over the years. Order wrong every time. 15 bucks for a burger u cant eat and the dont answer phone.

Food: 1

The cheese pizza is very basic with rustoc spaghetti sauce and not pizza sauce under the cheese. Will not buy again.

Atmosphere: 2

Food: 2

Service: 3

The attention, the food and the atmosphere are excellent, the waitresses are very friendly and friendly

Atmosphere: 5

Food: 5

Service: 5

Service was good, the food was pretty salty and the cost of the food was a bit high for what you get

Atmosphere: 3

Food: 3

Service: 4

An incredible paella, aromatic, impeccably presented, resolved and with an unbeatable taste. Definitely congratulations for the best Paella I have eaten in Texas.

Atmosphere: 5

Food: 5

Service: 5

It’s always such a pleasure to come here! This paella was a delight, such incredible flavors and Mr. Manuel is always so nice and kind!!!

10/10 would recommend 🤍

Atmosphere: 5

Food: 5

Service: 5

I went here with my dad because his friend invited him here so he took me. They were making this boil with shrimp, crab, rice, and octopus. Everything was good and the service.

Atmosphere: 5

Food: 5

Service: 5

Great service and delicious food

Atmosphere: 5

Food: 5

Service: 5

My family and I visited this restaurant for the first time based on its positive reviews. Unfortunately, it seems they may have experienced an off day during our visit.

Upon arrival, we were seated and had to keep our coats on due to the lack of heating. Despite the discomfort, we chose to stay as we were already there and hungry. The food was overly salty, and the most disappointing part of the experience occurred during payment.

I was directed to the cash register where the waitress informed me of the total amount, but did not provide a printed receipt. I paid the bill and included an 18% tip, only to later discover that a 20% gratuity had already been automatically added to the bill. This resulted in a total of $85 for two sancochos, a small order of tequeños, a beer, and a soda.

I believe that if a gratuity is being included, it should be clearly communicated to customers beforehand. Unfortunately, due to these issues, I am unable to recommend this restaurant.

Atmosphere: 1

Food: 1

Service: 2

I visited Hello Caribbean restaurant with my family to celebrate my father's birthday, drawn in by his desire for seafood and the positive reviews. Unfortunately, our experience fell very short of expectations.

Upon entering, we were greeted by an uncomfortably cold atmosphere, as the heater was off despite the 26°F weather outside. However, we decided to stay due to our hunger and the promising reviews. The cheese sticks served as a decent appetizer.

My parents chose tostones and sancocho for their meals. Unfortunately, they found the tostones to be less than fresh, tasting as if they had been refried multiple times. The sancocho was overwhelmingly salty, making it difficult to enjoy.

My grandmother and I ordered the salmon, which took an unusually long time to arrive. When it finally did, we were surprised by the small portion size. After the first bite, we discovered it was excessively salty, rendering it nearly inedible. It seemed as though an entire pound of salt had been used in its preparation. Given the $22 price tag, this was quite disappointing. We opted to switch to grilled chicken instead.

When it came time to settle the bill we each went up and paid and gave gratuity. However, we were surprised to find a 20% gratuity added without prior notice and didn't find out until reciew of the receipts. To complicate matters further, my grandma and I were each charged an additional $2 for changing our meals from literally inedible dishes.

I had hoped for a wonderful dining experience for my father's birthday, but unfortunately, it did not meet our expectations. I would recommend the restaurant address these issues and be more transparent with their tipping policies to improve the overall dining experience for future customers.

Atmosphere: 1

Food: 1

Service: 2

Bad service

Atmosphere: 1

Food: 1

Service: 1

The most terrifying and unpleasant experience I have ever had in an excessively expensive and bad restaurant 0 rating