I visited this location with my husband on last week and I was supposed to leave a review then but I recently visited and I was reminded on why I should leave one again my server Myles treated me so well he was so patient and alert towards me it made me feel very comfortable I love his customer service.
Atmosphere: 5
Food: 5
Service: 5
Cateria Wells
Amazing today was my first time trying this Panera due to me moving closer to Lewisville and everything was amazing Myles was my biggest reason on returning he has the BEST customer service you will come by keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Debra Lambert
I've always considered Panera Bread one of my favorites. Not a thing I don't like except they are not located closer (or everyone would know me by name).Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Jeff Fry
Staff was awesome. Food was great.
Atmosphere: 5
Food: 5
Service: 5
Adam Drilon
Great place to chill, snack, and get some work done. The chili was good and went well with the tuna sandwich.
Atmosphere: 4
Food: 4
Service: 4
Teresa Bell
Tried the Bacon and Spinach Souffle. Very delicious but it could use more spinach. Everything else our family has tried there was really good. I will be back to try something new soon.
great, quiet place to get some work done and the broccoli cheddar soup is top tier
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Soups
John Turman
The current staff are great!!
Atmosphere: 5
Food: 5
Service: 5
Ausem Qaddoura
Friendly and experienced staff. Gives you a Comfy breeze of air inside . I might be there to help
Atmosphere: 5
Food: 5
Service: 5
tag gilkeson
I keep coming back here !!! It seems harder and harder to find great places that serve a wider selection of soups that are delicious. Panera has both selection & taste.
I wish the ordering process wasn't so "sterile". I hate that we have replaced the person at the counter with a touch screen, but I get it. Just really stinks that this is the direction businesses need to go in order to turn a profit.
My experience with panera gets progressively worse each time I go to this cafe. First I tried to order on the app but the app was not working. Next I go into the cafe to order on the kiosk. I ordered a large drink no one told me the ice machine was not working when I purchased the drink. When my order was complete I could not get my drink because the machine was down. Next when I went to the counter to get a refund after my food is ready and getting cold. There was a long line and only one staff member on register. I saw many other staff members not jumping on to help the line. When I finally get to the front I am so frustrated I just want a refund. I explain the reason I want a refund and the cashier tries to argue with me and tells me there is an ice bucket over there by the soda machine. That is disgusting I am not getting ice from a communal bucket where the ice is melting. I ask please process my refund. She did not know how to process a refund so she had to find another employee. Then after a mimute or 2 she comes back and tells me she can get me ice from the back. At this point my food is cold I have been waiting in line for 20 minutes I am so frustrated she told me to use a communal ice bucket I just calmly state I would like a refund for the $4.00 soda I bought. She runs to the back and grabs someone and my refund was finally processed. My ultimate complaint is there should have been signage at the kiosk stating the machine was down, more employees should be trained to help the long lines, and more training on registers. Everytime I go to this location I am there for at least 20 minutes waiting on staff.
Atmosphere: 1
Food: 1
Service: 1
Nicole Lewis
The staff at this location are friendly and make the sandwiches properly. This is the first location in Texas where I received a BBQ chicken sandwich with an adequate amount of meat and a decently sized bread. However, they forgot to include the croutons with my soup. Additionally, the soda machine requires cleaning, as there was debris in my drink. I tried refilling it, but the issue persisted, indicating that the debris was coming from the nozzles.
Atmosphere: 3
Food: 3
Service: 3
Duncan Marchese
Ordered soup and sandwich combo, paid extra for a bowl of soup, and an extra baguette. I didn't get my soup or the extra baguette.
Bob Beideck
The rare time that I changed my ordering method and I was lost, there was no signage on the kiosk telling me if I needed a device for getting my order and I couldn't find an employee to get a water cup from. When I got my food it was like they didn't treat is as a food allergy order.
The company reached out after a survey, but thought that the only issue was the kiosk message, so either they weren't sent the full response or they didn't read it.
Atmosphere: 4
Food: 3
Service: 1
Klohee’s Kitchen
I did the drive thru and ordered. They got my order wrong. The food was good and they were nice
Parking: It’s sit in a strip. so since there are other stores, the parking is first come first served
I visited this location with my husband on last week and I was supposed to leave a review then but I recently visited and I was reminded on why I should leave one again my server Myles treated me so well he was so patient and alert towards me it made me feel very comfortable I love his customer service.
Atmosphere: 5
Food: 5
Service: 5
Amazing today was my first time trying this Panera due to me moving closer to Lewisville and everything was amazing Myles was my biggest reason on returning he has the BEST customer service you will come by keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
I've always considered Panera Bread one of my favorites. Not a thing I don't like except they are not located closer (or everyone would know me by name).Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Staff was awesome. Food was great.
Atmosphere: 5
Food: 5
Service: 5
Great place to chill, snack, and get some work done. The chili was good and went well with the tuna sandwich.
Atmosphere: 4
Food: 4
Service: 4
Tried the Bacon and Spinach Souffle. Very delicious but it could use more spinach. Everything else our family has tried there was really good. I will be back to try something new soon.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Soups, Chicken Soup, Panera Bread
great, quiet place to get some work done and the broccoli cheddar soup is top tier
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Soups
The current staff are great!!
Atmosphere: 5
Food: 5
Service: 5
Friendly and experienced staff. Gives you a Comfy breeze of air inside . I might be there to help
Atmosphere: 5
Food: 5
Service: 5
I keep coming back here !!! It seems harder and harder to find great places that serve a wider selection of soups that are delicious. Panera has both selection & taste.
I wish the ordering process wasn't so "sterile". I hate that we have replaced the person at the counter with a touch screen, but I get it. Just really stinks that this is the direction businesses need to go in order to turn a profit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soups, Onion Soup, Chicken Soup
Restaurantji Recommends
My experience with panera gets progressively worse each time I go to this cafe. First I tried to order on the app but the app was not working. Next I go into the cafe to order on the kiosk. I ordered a large drink no one told me the ice machine was not working when I purchased the drink. When my order was complete I could not get my drink because the machine was down. Next when I went to the counter to get a refund after my food is ready and getting cold. There was a long line and only one staff member on register. I saw many other staff members not jumping on to help the line. When I finally get to the front I am so frustrated I just want a refund. I explain the reason I want a refund and the cashier tries to argue with me and tells me there is an ice bucket over there by the soda machine. That is disgusting I am not getting ice from a communal bucket where the ice is melting. I ask please process my refund. She did not know how to process a refund so she had to find another employee. Then after a mimute or 2 she comes back and tells me she can get me ice from the back. At this point my food is cold I have been waiting in line for 20 minutes I am so frustrated she told me to use a communal ice bucket I just calmly state I would like a refund for the $4.00 soda I bought. She runs to the back and grabs someone and my refund was finally processed. My ultimate complaint is there should have been signage at the kiosk stating the machine was down, more employees should be trained to help the long lines, and more training on registers. Everytime I go to this location I am there for at least 20 minutes waiting on staff.
Atmosphere: 1
Food: 1
Service: 1
The staff at this location are friendly and make the sandwiches properly. This is the first location in Texas where I received a BBQ chicken sandwich with an adequate amount of meat and a decently sized bread. However, they forgot to include the croutons with my soup. Additionally, the soda machine requires cleaning, as there was debris in my drink. I tried refilling it, but the issue persisted, indicating that the debris was coming from the nozzles.
Atmosphere: 3
Food: 3
Service: 3
Ordered soup and sandwich combo, paid extra for a bowl of soup, and an extra baguette. I didn't get my soup or the extra baguette.
The rare time that I changed my ordering method and I was lost, there was no signage on the kiosk telling me if I needed a device for getting my order and I couldn't find an employee to get a water cup from. When I got my food it was like they didn't treat is as a food allergy order.
The company reached out after a survey, but thought that the only issue was the kiosk message, so either they weren't sent the full response or they didn't read it.
Atmosphere: 4
Food: 3
Service: 1
I did the drive thru and ordered. They got my order wrong. The food was good and they were nice
Parking: It’s sit in a strip. so since there are other stores, the parking is first come first served
Kid-friendliness: Anyone can join
Atmosphere: 5
Food: 5
Service: 2
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