Had to leave because it was taking over 20 minutes for just a route 44 drink. Ended up asking for a refund and leaving. Franchise is short staffed. Go to the one off Justin Rd. Place is managed poorly.
Service: 1
Jon Purnell
Weekday mornings the service is exceptional. The best breakfast burrito in town.
Atmosphere: 5
Food: 5
Service: 5
Jasmin Duarte
Rude manager. I waited 20 minutes for a shake and saw that it had Been sitting there and when received my shake it was watery so I asked for a new one and when they told the manager (white female ) they laughed came back with the same shake and said no. I asked to speak with manager and they brought the same shake back and said I’m sorry but no. Terrible service
Steve
Got food on time
Food: 5
Service: 5
Ana Gervacio
Horrible experience. My husband got my son and I slushies he accidentally forgot to add nerds candy to both of them he asked kindly if he could buy two sides of nerds since he had forgotten to add them, the guy said no he can’t sell them to him so my husband asked if he could just buy another slushee and have the nerds on the side the guy said he would ask his manager came back and said no they can’t do that. So my husband said fine can i just get another slushee with the nerds in, the guy proceeded with saying no the manager said we can’t sell it to you anymore. They took 15-20 minutes to bring our drinks my son was very disappointed not having his usual drink. So rude for just some nerds candy. Manager was a lady.
Gene Bullard
Fast accurate service.
Food: 5
Service: 5
Christopher Fisher
just horrible y’all are open till 1030 but won’t make my food at 1010. just a horrible business ran by lazy sleezbags. go to the one half a mile down the street the will get you better service tha this sad excuse of a business
Atmosphere: 1
Food: 1
Service: 1
Generic friend #256
Whenever i order an uber eats and get a large, they give me a medium, no matter what I order, fries, drinks, shakes. I always pay for a large/Route44, but I never get it and I'm getting REALLY tired of it. I understand that it's an entry level job, but I also work an entry level job and never have this problem.
Atmosphere: 3
Food: 2
Service: 3
Natoshia Hamilton
Order three medium cherry limeades. They were great until I opened the lid and found my ice in this condition with no lime .
Atmosphere: 4
Food: 1
Service: 4
Ysela S
I enjoy eating my dinner here because it's fresh and really good. I get to listen to my music in the car.
Placed a small mobile order for a regular shake, checked in correctly, and never got it brought out, after waiting over 30 minutes at a stall. Called twice and got no answer. Pressed red call button and no answer, acknowledgement, or communication at all. Attempted to contact multiple ways and times. Ignored each attempt. Inexcusabley rude and extremely bad customer service on several visits over years. Bad service only seems to ever happen at this particular location. Other area Sonics have no issues.
Service: 1
Keyla
JADE is AMAZING! She brought out our food and was super attentive with us. We placed our order via the app and unfortunately they had ran out of poppers and she was very sorry about it even though it’s not even her fault but she tried to offer us something else to replace the item. She was such a gem! 💎 she needs to be promoted!!
Atmosphere: 5
Food: 5
Service: 5
Amanda Sotelo
We went on $1 corndog day. They told us they were out. We said no worries we get it, we’ll hit the light when we figure out our order. And then once we hit our light.
We sat there for 15 minutes as we watched every car after us get served. We thought maybe our lane glitched when we hit it again. So we went to another. Again we sat there and 5 minutes later another car right next to us hits their button, and their food is out almost instantly. As our lane and the lane we previously pushed were not served. And the same car hop passed our car multiple times.
We left thinking did we do something wrong asking them for corndogs?? We will never be back
Atmosphere: 1
Food: 1
Service: 1
Rebeca Castillo
I always prefer to come to this location in Lewisville even tho the one located on 3040 is closer to me, this Sonics makes my order correct, puts easy ice on my drinks how I like and service is way faster, so great customer service..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Deluxe Cheeseburger, Hot Dog, French Fries, Chili Cheese Tots, Mozzarella Sticks, Burger, Tots, Corn Dog, Fries, Chili Cheese Coney, Onion Rings
Had to leave because it was taking over 20 minutes for just a route 44 drink. Ended up asking for a refund and leaving. Franchise is short staffed. Go to the one off Justin Rd. Place is managed poorly.
Service: 1
Weekday mornings the service is exceptional. The best breakfast burrito in town.
Atmosphere: 5
Food: 5
Service: 5
Rude manager. I waited 20 minutes for a shake and saw that it had Been sitting there and when received my shake it was watery so I asked for a new one and when they told the manager (white female ) they laughed came back with the same shake and said no. I asked to speak with manager and they brought the same shake back and said I’m sorry but no. Terrible service
Got food on time
Food: 5
Service: 5
Horrible experience. My husband got my son and I slushies he accidentally forgot to add nerds candy to both of them he asked kindly if he could buy two sides of nerds since he had forgotten to add them, the guy said no he can’t sell them to him so my husband asked if he could just buy another slushee and have the nerds on the side the guy said he would ask his manager came back and said no they can’t do that. So my husband said fine can i just get another slushee with the nerds in, the guy proceeded with saying no the manager said we can’t sell it to you anymore. They took 15-20 minutes to bring our drinks my son was very disappointed not having his usual drink. So rude for just some nerds candy. Manager was a lady.
Fast accurate service.
Food: 5
Service: 5
just horrible y’all are open till 1030 but won’t make my food at 1010. just a horrible business ran by lazy sleezbags. go to the one half a mile down the street the will get you better service tha this sad excuse of a business
Atmosphere: 1
Food: 1
Service: 1
Whenever i order an uber eats and get a large, they give me a medium, no matter what I order, fries, drinks, shakes. I always pay for a large/Route44, but I never get it and I'm getting REALLY tired of it. I understand that it's an entry level job, but I also work an entry level job and never have this problem.
Atmosphere: 3
Food: 2
Service: 3
Order three medium cherry limeades. They were great until I opened the lid and found my ice in this condition with no lime .
Atmosphere: 4
Food: 1
Service: 4
I enjoy eating my dinner here because it's fresh and really good. I get to listen to my music in the car.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Restaurantji Recommends
Placed a small mobile order for a regular shake, checked in correctly, and never got it brought out, after waiting over 30 minutes at a stall. Called twice and got no answer. Pressed red call button and no answer, acknowledgement, or communication at all. Attempted to contact multiple ways and times. Ignored each attempt.
Inexcusabley rude and extremely bad customer service on several visits over years. Bad service only seems to ever happen at this particular location. Other area Sonics have no issues.
Service: 1
JADE is AMAZING! She brought out our food and was super attentive with us. We placed our order via the app and unfortunately they had ran out of poppers and she was very sorry about it even though it’s not even her fault but she tried to offer us something else to replace the item. She was such a gem! 💎 she needs to be promoted!!
Atmosphere: 5
Food: 5
Service: 5
We went on $1 corndog day. They told us they were out. We said no worries we get it, we’ll hit the light when we figure out our order. And then once we hit our light.
We sat there for 15 minutes as we watched every car after us get served. We thought maybe our lane glitched when we hit it again. So we went to another. Again we sat there and 5 minutes later another car right next to us hits their button, and their food is out almost instantly. As our lane and the lane we previously pushed were not served. And the same car hop passed our car multiple times.
We left thinking did we do something wrong asking them for corndogs?? We will never be back
Atmosphere: 1
Food: 1
Service: 1
I always prefer to come to this location in Lewisville even tho the one located on 3040 is closer to me, this Sonics makes my order correct, puts easy ice on my drinks how I like and service is way faster, so great customer service..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Deluxe Cheeseburger, Hot Dog, French Fries, Chili Cheese Tots, Mozzarella Sticks, Burger, Tots, Corn Dog, Fries, Chili Cheese Coney, Onion Rings
Got a few snacks and drinks from here.
Atmosphere: 4
Food: 4
Service: 4
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