First we waited an extensive amount of time to get the food, 2 sandwiches and a lemonade. Get home to find lettuce and tomato on my sandwich, I can't have tomato and my receipt says No lettuce or tomato yet there was more of that than meat on the sandwich. My hubby said his bread of stale, and his sandwich did not taste fresh which mine didn't look great either. Also when I called and spoke to who I was told was the manager they simply said sorry and they have no refund policy after explaining they made it impossible for me to even eat my $14 sandwich and I wasn't asking for a refund of the entire $36, just for the sandwich I literally cannot eat. Wish I could leave zero stars best to spend what little extra money people have nowadays elsewhere with a company that cares about freshness in their food and cares about their customers.
Dan Hoke
Went here after working all day to get some food and not have to cook. The staff was not bad but definitely not engaging. Once we got home the $14 turkey sandwich my wife ordered without tomato and lettuce was piled with both tomatoes and lettuce, the bread on both sandwiches tasted stale, and the rest of the sandwich did not have much flavor to it. Definitely would not recommend this food for the price or experience and it is insane to spend nearly $40 for 2 sandwiches and not even get fresh ingredients or food made properly to order.
James Callender (Jimi Seay)
Drove thru so Atmosphere not applicable.lol Wednesdays rule! 5 dollar pizza. I love the supreme! That fresh baked sourdough crust is hard to beat !
Miranda Smith
I really like schlotzsky’s, but they have become a bit on the pricier side and after my sandwich I received this weekend I don’t know if I’ll be back. I think I paid $18 for a sandwich that barely had any meat on it. Literally. Disappointed to say the least. I took photos but don’t see an option to upload them.
Scot Kuslak
I called into place a pick up order yesterday late morning 10:55 AM. The man that took the phone call I believe his name was Phillip was very polite very courteous however he had to put me on hold for just over five minutes because someone else that worked with him Commanded his attention over a customer that being myself. I stayed on hold long enough for him to come back on the line and Again, he was very Courteous and apologetic. We ordered three Large sandwiches the original, beef smoky cheesy and a roast beef sandwich. It was hands-down the best Schlotzsky’s sandwiches we have ever had over the past 15 years. So quality control and food production deserves a five star rating. Having to put Customers on hold for over five minutes is not acceptable. This is actually the third time that being placed on hold was longer than it should be. Almost lost us as a customer but the food QUALITY and Phillips professional attitude saved the day!
Shameless6kk
Ordered a sandwich with basically nothing I ordered on it and they couldnt even get the bread I wanted correct either. I wanted the jalapeño chedder bread, and instead got a piece of cheddar cheese with jalapeños underneath it. Asked for a refund and was told that I couldn't get a refund and I would have to settle for a remake. I don't want a remake. I want my money back! Whoever it was I talked to on the phone was also horrible when it comes to customer service. Will never go back or order from there again.
Cindy Morris
I went in to order a salad and sandwich after a busy day at work to go. The staff wasn't very friendly, they were preoccupied. The soda machine didn't have very many options, they were out. The inside was dirty, there were only 3 tables occupied with 2 people at each table. It took forever to get my order, then it came out wrong. I get home and my salt had no avocado. Very disappointed in the overall experience. I hope it improves or I won't go back.
Andrew Roberts
Dirty store
Atmosphere: 3
Food: 5
Service: 4
Jacey Monroe
Went here at 250pm on a Sunday. We were the only ones in the parking lot. Went to the drive thru and were told we would have to wait to order. So we waited. My child was crying so we asked for an ETA. They said we'd have to wait another 5 minutes to order at the drive thru. I understand if a restaurant is busy but no one was there besides us and the employees! Lost our business.
Atmosphere: 1
Food: 1
Service: 1
Betty Tritt
Have not had Schlotzsky's in over 20 years and it is still delicious. Staff was awesome and food delicious .
ONE STAR
They gave us the wrong order through drive thru, was short a sandwhich, and the other two were wrong. Drove back because they would answer the phone after I called and they hung up once i told them the issue. They remade our sandwiches, but they had so much mustard on them they were unediable and the bread was brick hard it hurt your mouth to bite the sandwich. Menu board was broken everything read $1 hand written sign read ask us for our prices. Total waste of $32 and a ruint lunch. They also gave us two sheets of coupons for our trouble, coupons good at Athens, Canton, and Corsicana but expire 9/30/24 THATS TODAY! This place needs to just close the doors it's not worth the headache of staying open. We are done with this store. After reading recent reviews on Google it's been like this for over half a year.
Wesley Simons
Sold a grilled cheese with no cheese on a rock hard bun that literally broke one of my dog k9 tooth and it was supposed to be a kids meal
Atmosphere: 1
Food: 1
Service: 1
Joshua Cross
Love the original!
James Ponce de Leon
Paid $23.00 for two strawberry chicken salads. They didn't put any chicken on either of them. Very disappointing. When I called to tell them, no one answered the phone with over an hour before closing.
Food: 1
Service: 2
Hummingbird64
Our sandwiches were excellent. Staff were friendly and helpful , knowledgeable . Traveling thru . So glad we stopped. We enjoyed the Christian music as well .
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: The Original, Schlotzsky's Potato Chips, Smoked Turkey Avocado
First we waited an extensive amount of time to get the food, 2 sandwiches and a lemonade. Get home to find lettuce and tomato on my sandwich, I can't have tomato and my receipt says No lettuce or tomato yet there was more of that than meat on the sandwich. My hubby said his bread of stale, and his sandwich did not taste fresh which mine didn't look great either. Also when I called and spoke to who I was told was the manager they simply said sorry and they have no refund policy after explaining they made it impossible for me to even eat my $14 sandwich and I wasn't asking for a refund of the entire $36, just for the sandwich I literally cannot eat. Wish I could leave zero stars best to spend what little extra money people have nowadays elsewhere with a company that cares about freshness in their food and cares about their customers.
Went here after working all day to get some food and not have to cook. The staff was not bad but definitely not engaging. Once we got home the $14 turkey sandwich my wife ordered without tomato and lettuce was piled with both tomatoes and lettuce, the bread on both sandwiches tasted stale, and the rest of the sandwich did not have much flavor to it. Definitely would not recommend this food for the price or experience and it is insane to spend nearly $40 for 2 sandwiches and not even get fresh ingredients or food made properly to order.
Drove thru so Atmosphere not applicable.lol
Wednesdays rule! 5 dollar pizza.
I love the supreme! That fresh baked sourdough crust is hard to beat !
I really like schlotzsky’s, but they have become a bit on the pricier side and after my sandwich I received this weekend I don’t know if I’ll be back. I think I paid $18 for a sandwich that barely had any meat on it. Literally. Disappointed to say the least. I took photos but don’t see an option to upload them.
I called into place a pick up order yesterday late morning 10:55 AM. The man that took the phone call I believe his name was Phillip was very polite very courteous however he had to put me on hold for just over five minutes because someone else that worked with him Commanded his attention over a customer that being myself. I stayed on hold long enough for him to come back on the line and Again, he was very Courteous and apologetic. We ordered three Large sandwiches the original, beef smoky cheesy and a roast beef sandwich. It was hands-down the best Schlotzsky’s sandwiches we have ever had over the past 15 years. So quality control and food production deserves a five star rating. Having to put Customers on hold for over five minutes is not acceptable. This is actually the third time that being placed on hold was longer than it should be. Almost lost us as a customer but the food QUALITY and Phillips professional attitude saved the day!
Ordered a sandwich with basically nothing I ordered on it and they couldnt even get the bread I wanted correct either. I wanted the jalapeño chedder bread, and instead got a piece of cheddar cheese with jalapeños underneath it. Asked for a refund and was told that I couldn't get a refund and I would have to settle for a remake. I don't want a remake. I want my money back! Whoever it was I talked to on the phone was also horrible when it comes to customer service. Will never go back or order from there again.
I went in to order a salad and sandwich after a busy day at work to go. The staff wasn't very friendly, they were preoccupied. The soda machine didn't have very many options, they were out. The inside was dirty, there were only 3 tables occupied with 2 people at each table. It took forever to get my order, then it came out wrong. I get home and my salt had no avocado. Very disappointed in the overall experience. I hope it improves or I won't go back.
Dirty store
Atmosphere: 3
Food: 5
Service: 4
Went here at 250pm on a Sunday. We were the only ones in the parking lot. Went to the drive thru and were told we would have to wait to order. So we waited. My child was crying so we asked for an ETA. They said we'd have to wait another 5 minutes to order at the drive thru. I understand if a restaurant is busy but no one was there besides us and the employees! Lost our business.
Atmosphere: 1
Food: 1
Service: 1
Have not had Schlotzsky's in over 20 years and it is still delicious. Staff was awesome and food delicious
.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Classic Roll
Restaurantji Recommends
ONE STAR They gave us the wrong order through drive thru, was short a sandwhich, and the other two were wrong. Drove back because they would answer the phone after I called and they hung up once i told them the issue. They remade our sandwiches, but they had so much mustard on them they were unediable and the bread was brick hard it hurt your mouth to bite the sandwich. Menu board was broken everything read $1 hand written sign read ask us for our prices. Total waste of $32 and a ruint lunch. They also gave us two sheets of coupons for our trouble, coupons good at Athens, Canton, and Corsicana but expire 9/30/24 THATS TODAY! This place needs to just close the doors it's not worth the headache of staying open. We are done with this store. After reading recent reviews on Google it's been like this for over half a year.
Sold a grilled cheese with no cheese on a rock hard bun that literally broke one of my dog k9 tooth and it was supposed to be a kids meal
Atmosphere: 1
Food: 1
Service: 1
Love the original!
Paid $23.00 for two strawberry chicken salads. They didn't put any chicken on either of them. Very disappointing. When I called to tell them, no one answered the phone with over an hour before closing.
Food: 1
Service: 2
Our sandwiches were excellent. Staff were friendly and helpful , knowledgeable . Traveling thru . So glad we stopped. We enjoyed the Christian music as well .
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: The Original, Schlotzsky's Potato Chips, Smoked Turkey Avocado
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