Man this place screams childhood. I haven’t been to a schlotzskys in years. I got the original and it was just as good as I remember! I don’t understand why but their mustard is too tier. I wish they had more of these in Alabama where i live
Atmosphere: 5
Food: 5
Service: 5
LetItBeKnown
I got a Broccoli and cheese soup today and I haven’t been there in over a year because I got sick of going and ordering broccoli and cheese soup and it Having a burnt taste. The last time I went, the manager said the heat should be turned down once it gets hot in the mornings. But somebody forgot to turn it down, so I’m assuming they still have the problem of employees not turning their soup down. It’s the same way with the potato soup. I hate that because I really like Schlotzsky’s. I tried to call and address the problem with just them, but they don’t answer their phone. The soup that I’m going to show in the picture should not be a burnt orange by the way. Just frustrating. I’m not gonna eat burnt taste broccoli and cheese soup. It’s gross.
Atmosphere: 3
Food: 1
Service: 3
Kenny Striley
They didn't have part of our order but ask if the substitute would be okay. They foglrgot our chips but quickly took care of it when I ask. I ordered potato soup but received broccoli & cheese.
Atmosphere: 3
Food: 4
Service: 3
Robert Sutherland
I only ordered 1 sandwich. I kindly asked 2 times to make sure there’s no tomatoes. The employee at the drive thru, confirmed twice, no tomatoes. I got a lot of tomatoes. I had to pull the sandwich apart, dig the tomatoes, seeds and fiber globs out of the sandwich.
When you are willing to pay nearly 20 dollars for one combo, please, please listen to simple request, especially when it’s reiterated multiple times for verification.
Atmosphere: 3
Food: 4
Service: 1
James S
Too expensive for a sandwich
Atmosphere: 3
Food: 4
Service: 4
Sam Hasz
Ordered food got home half the order was missing called store won’t refund money. we can drive the 20 min back for the sandwich is all they would offer. They admitted the other half of the order just never got put in the bag. Won’t be back. Ever.
Sorry we don’t ever refund money.
Got it.
Lisa Hasz
My family was late getting home and decided to grab Schlotzsky's on the way home. My first issue came with the app, which would not honor my bogo coupon. I decided to go ahead and pay full price as we were tired and hungry.
When I got to the store I went inside to pick up and asked the man at the counter if he could explain why my coupon was not honored. He said he usually cooks and wasn't familiar with the register and so couldn't help me.
After a few minutes that same man brought me a bag and told me to have a good night. I left.
I did not check my order until I got all the way home and found that one of my sandwiches did not make it into the bag. What a disappointment!
I called the store and the man who answers said oh yes, Your sandwich is here on the warmer but we'd be happy to make you a fresh one when you come back. I explained that I was not willing to drive the 15 minutes across town and would just appreciate a refund, and he explained that he could not offer a refund. There was truly nothing he could do to help, while I sat at home with no meal, watching my family eat.
Honestly, such poor service is shameful. I am extremely disappointed and dissatisfied.
Service: 1
Chris Oxford
I ordered an original all the way, and it has literally 4 pieces of meat, no olives,and no onions. I'll never come back
Atmosphere: 3
Food: 2
Service: 2
charles ross
Haven't had the greatest experiences here, but today was a whopper... Had to wait 5 minutes to get their attention in the kitchen. While waiting a gigantic roach crawled across the floor in front of the soda machine and main lobby. Of course I smashed it. Let them know, but didn't seem too overly concerned. The tables are rarely cleaned. I usually end up wiping one for myself so my wife and I can sit. I truly Love Schlotzskys food but y'all really testing my patience.
Atmosphere: 1
Food: 4
Service: 3
Tammy Smith
Waited for around 5 minutes without seeing anyone finally left to find somewhere that would serve us.
First we waited an extensive amount of time to get the food, 2 sandwiches and a lemonade. Get home to find lettuce and tomato on my sandwich, I can't have tomato and my receipt says No lettuce or tomato yet there was more of that than meat on the sandwich. My hubby said his bread of stale, and his sandwich did not taste fresh which mine didn't look great either. Also when I called and spoke to who I was told was the manager they simply said sorry and they have no refund policy after explaining they made it impossible for me to even eat my $14 sandwich and I wasn't asking for a refund of the entire $36, just for the sandwich I literally cannot eat. Wish I could leave zero stars best to spend what little extra money people have nowadays elsewhere with a company that cares about freshness in their food and cares about their customers.
Dan Hoke
Went here after working all day to get some food and not have to cook. The staff was not bad but definitely not engaging. Once we got home the $14 turkey sandwich my wife ordered without tomato and lettuce was piled with both tomatoes and lettuce, the bread on both sandwiches tasted stale, and the rest of the sandwich did not have much flavor to it. Definitely would not recommend this food for the price or experience and it is insane to spend nearly $40 for 2 sandwiches and not even get fresh ingredients or food made properly to order.
James Callender (Jimi Seay)
Drove thru so Atmosphere not applicable.lol Wednesdays rule! 5 dollar pizza. I love the supreme! That fresh baked sourdough crust is hard to beat !
Miranda Smith
I really like schlotzsky’s, but they have become a bit on the pricier side and after my sandwich I received this weekend I don’t know if I’ll be back. I think I paid $18 for a sandwich that barely had any meat on it. Literally. Disappointed to say the least. I took photos but don’t see an option to upload them.
Scot Kuslak
I called into place a pick up order yesterday late morning 10:55 AM. The man that took the phone call I believe his name was Phillip was very polite very courteous however he had to put me on hold for just over five minutes because someone else that worked with him Commanded his attention over a customer that being myself. I stayed on hold long enough for him to come back on the line and Again, he was very Courteous and apologetic. We ordered three Large sandwiches the original, beef smoky cheesy and a roast beef sandwich. It was hands-down the best Schlotzsky’s sandwiches we have ever had over the past 15 years. So quality control and food production deserves a five star rating. Having to put Customers on hold for over five minutes is not acceptable. This is actually the third time that being placed on hold was longer than it should be. Almost lost us as a customer but the food QUALITY and Phillips professional attitude saved the day!
Man this place screams childhood. I haven’t been to a schlotzskys in years. I got the original and it was just as good as I remember! I don’t understand why but their mustard is too tier. I wish they had more of these in Alabama where i live
Atmosphere: 5
Food: 5
Service: 5
I got a Broccoli and cheese soup today and I haven’t been there in over a year because I got sick of going and ordering broccoli and cheese soup and it Having a burnt taste. The last time I went, the manager said the heat should be turned down once it gets hot in the mornings. But somebody forgot to turn it down, so I’m assuming they still have the problem of employees not turning their soup down. It’s the same way with the potato soup. I hate that because I really like Schlotzsky’s. I tried to call and address the problem with just them, but they don’t answer their phone. The soup that I’m going to show in the picture should not be a burnt orange by the way. Just frustrating. I’m not gonna eat burnt taste broccoli and cheese soup. It’s gross.
Atmosphere: 3
Food: 1
Service: 3
They didn't have part of our order but ask if the substitute would be okay. They foglrgot our chips but quickly took care of it when I ask. I ordered potato soup but received broccoli & cheese.
Atmosphere: 3
Food: 4
Service: 3
I only ordered 1 sandwich. I kindly asked 2 times to make sure there’s no tomatoes. The employee at the drive thru, confirmed twice, no tomatoes. I got a lot of tomatoes. I had to pull the sandwich apart, dig the tomatoes, seeds and fiber globs out of the sandwich.
When you are willing to pay nearly 20 dollars for one combo, please, please listen to simple request, especially when it’s reiterated multiple times for verification.
Atmosphere: 3
Food: 4
Service: 1
Too expensive for a sandwich
Atmosphere: 3
Food: 4
Service: 4
Ordered food got home half the order was missing called store won’t refund money. we can drive the 20 min back for the sandwich is all they would offer. They admitted the other half of the order just never got put in the bag. Won’t be back. Ever. Sorry we don’t ever refund money. Got it.
My family was late getting home and decided to grab Schlotzsky's on the way home. My first issue came with the app, which would not honor my bogo coupon. I decided to go ahead and pay full price as we were tired and hungry.
When I got to the store I went inside to pick up and asked the man at the counter if he could explain why my coupon was not honored. He said he usually cooks and wasn't familiar with the register and so couldn't help me.
After a few minutes that same man brought me a bag and told me to have a good night. I left.
I did not check my order until I got all the way home and found that one of my sandwiches did not make it into the bag. What a disappointment!
I called the store and the man who answers said oh yes, Your sandwich is here on the warmer but we'd be happy to make you a fresh one when you come back. I explained that I was not willing to drive the 15 minutes across town and would just appreciate a refund, and he explained that he could not offer a refund. There was truly nothing he could do to help, while I sat at home with no meal, watching my family eat.
Honestly, such poor service is shameful. I am extremely disappointed and dissatisfied.
Service: 1
I ordered an original all the way, and it has literally 4 pieces of meat, no olives,and no onions. I'll never come back
Atmosphere: 3
Food: 2
Service: 2
Haven't had the greatest experiences here, but today was a whopper... Had to wait 5 minutes to get their attention in the kitchen. While waiting a gigantic roach crawled across the floor in front of the soda machine and main lobby. Of course I smashed it. Let them know, but didn't seem too overly concerned. The tables are rarely cleaned. I usually end up wiping one for myself so my wife and I can sit. I truly Love Schlotzskys food but y'all really testing my patience.
Atmosphere: 1
Food: 4
Service: 3
Waited for around 5 minutes without seeing anyone finally left to find somewhere that would serve us.
Service: 1
Restaurantji Recommends
First we waited an extensive amount of time to get the food, 2 sandwiches and a lemonade. Get home to find lettuce and tomato on my sandwich, I can't have tomato and my receipt says No lettuce or tomato yet there was more of that than meat on the sandwich. My hubby said his bread of stale, and his sandwich did not taste fresh which mine didn't look great either. Also when I called and spoke to who I was told was the manager they simply said sorry and they have no refund policy after explaining they made it impossible for me to even eat my $14 sandwich and I wasn't asking for a refund of the entire $36, just for the sandwich I literally cannot eat. Wish I could leave zero stars best to spend what little extra money people have nowadays elsewhere with a company that cares about freshness in their food and cares about their customers.
Went here after working all day to get some food and not have to cook. The staff was not bad but definitely not engaging. Once we got home the $14 turkey sandwich my wife ordered without tomato and lettuce was piled with both tomatoes and lettuce, the bread on both sandwiches tasted stale, and the rest of the sandwich did not have much flavor to it. Definitely would not recommend this food for the price or experience and it is insane to spend nearly $40 for 2 sandwiches and not even get fresh ingredients or food made properly to order.
Drove thru so Atmosphere not applicable.lol
Wednesdays rule! 5 dollar pizza.
I love the supreme! That fresh baked sourdough crust is hard to beat !
I really like schlotzsky’s, but they have become a bit on the pricier side and after my sandwich I received this weekend I don’t know if I’ll be back. I think I paid $18 for a sandwich that barely had any meat on it. Literally. Disappointed to say the least. I took photos but don’t see an option to upload them.
I called into place a pick up order yesterday late morning 10:55 AM. The man that took the phone call I believe his name was Phillip was very polite very courteous however he had to put me on hold for just over five minutes because someone else that worked with him Commanded his attention over a customer that being myself. I stayed on hold long enough for him to come back on the line and Again, he was very Courteous and apologetic. We ordered three Large sandwiches the original, beef smoky cheesy and a roast beef sandwich. It was hands-down the best Schlotzsky’s sandwiches we have ever had over the past 15 years. So quality control and food production deserves a five star rating. Having to put Customers on hold for over five minutes is not acceptable. This is actually the third time that being placed on hold was longer than it should be. Almost lost us as a customer but the food QUALITY and Phillips professional attitude saved the day!
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