I had a mobile order this evening and as I was pulling in, there was an emergency happening in the parking lot involving a child. It was a very extreme emergency and out of respect for the family, I will not post the details. I parked my car and got out to help immediately with a few others, and was helping while the EMT’s were on their way. The manager, Hope, came out and yelled at us to move our cars because we were “blocking” the parking lot. I replied telling her “give us a second to move our cars please there’s a CHILD in danger.” She said “I know it’s a child, move your car” and went back inside with attitude, while the family is outside in distress. I personally think that is the LAST thing the family needed, was extra stress from Hope rushing to get everyone out of the way when we are all helping. She could’ve came out and helped, but instead didn’t and caused more stress for everyone. Let me be clear, the rest of the staff is not to blame. But Hope handled the situation insensitivity, rudely, inappropriately, and with complete lack of care for the family affected. When I ended up getting to the window to pick up my food, I apologized for not moving my car fast enough and Hope replied, “It’s okay, but everyone out there should’ve just moved their vehicle because everyone was standing around doing nothing.” When in fact that was not the case whatsoever. Here’s to hoping this situation gets resolved, it was completely uncalled for and unfair.
Atmosphere: 1
Service: 1
Marisa Ross
I’m not sure what went wrong, because this used to be my favorite Taco Bell, but this location has gone from a 5 star to barely a 2 star. First, the service. I don’t expect anyone to be bowing down to me or even going the extra mile for that matter, but when I get to the window and there’s absolutely no form of acknowledgement other than “here, go”, it doesn’t make my experience any better. You would think the faces of the drive thru would be friendly, courteous, or even SLIGHTLY customer centric, but no, there’s maybe one or two employees who actually look like they don’t actively want me to blow up. Second, doesn’t matter what time of day (this also applies to my third point), something is always wrong- whether it be super small like they forget to give me a fork with a bowl, or big like giving me meat instead of black beans in my burrito. Or just completely forgetting an item entirely. I don’t want to have to sit in the drive thru & up their times or even go park in the parking lot to check. I just want my stuff to be right the first time. This is fine if it’s once a blue moon, I get it, but it’s not it’s every time I go. Third, the quality of the food. The rice is crunchy, the black beans are dried up, the quesadillas are burnt, the tortillas are hard, and the food is cold. There’s no care put into anything they put together. Taco Bell is so good, but this location is not. I’d rather drive to Tyler and waste more money on gas.
Atmosphere: 2
Food: 2
Service: 2
D Wally
Food is as expected, but the service was excellent! The woman at the counter was friendly and very helpful!
Atmosphere: 4
Food: 4
Service: 5
Addison Warren
They forgot 2 of my items. My burrito was the wrong one chicken when I asked for beef. The food I received was half filled sub par at best.
Atmosphere: 1
Food: 1
Service: 1
Charlene Cintron
Very rude employees at the time of nite I went. I'll double think be i do that again.. food was good but just rude ppl
Atmosphere: 3
Food: 4
Service: 2
Hannah Woodginn
the food is always wonderful! But the attitude of the lady working at the drive through has made our visits not so pleasant..we came 4 hours before closing and ordered a meal for 4 people and during the entire order process she kept huffing and making snarky comments like saying “oh my god” with an attitude when we order this has happened more than once anytime we’ve come in during night shift hours.
Atmosphere: 1
Food: 5
Service: 1
Dayjah Walker
Came here tonight about 20 minutes ago the black girl with little black and brown hair was very rude! I asked for extra sauce and she literally blew and said here and slammed the window closed after prior to this , turning her back to me so she didn’t have to see what I needed. Maybe you shouldn’t work nights if being busy is going to make you be rude
oscar argueta
Can never go wrong with this place and they always get my order right!
Atmosphere: 5
Food: 5
Service: 5
Kandyredd01
Made a mobile order took 30 mins to get the lady in the front didn’t even pay attention to any of the 5 customers waiting up front until I yelled for the lady to come take care of orders this place and the employees are trash!
Atmosphere: 1
Food: 1
Service: 1
Ma Hernandez
There is not a zero option if it was I will choose that I just got off from this place , I were through the drive through because I have a toddler with me that was asleep and I can’t get to dine in and this lady in the drive through said that I have to go inside to order because she can’t hear what I say. If you are not whiling to work in this kind of kids why do you make others waste their time stoping for a service that would not be done. Thank you very much for nothing Taco Bell location at I20.
I placed a mobile app order at this location. The ease of the app was nice and the free reward was beneficial. Unfortunately, my free reward came out looking like puke literally as well as incorrect I didn’t want sauce and ordered it with out sauce however there was sauce. Service through the drive-through was decent. Sadly, I had to delete my previous review, giving five stars because Google made me in order to write this review way to go Google maps I should be able to post multiple reviews
Atmosphere: 3
Food: 1
Service: 3
Kenneth Blundell
Great service. Good food
Atmosphere: 5
Food: 5
Service: 5
Dustin Sims
EVERY TIME! EVERY DANG TIME! I ask the lady at the window "is everything in the bag." She says " yes" you know what's not in the bag? EVERYTHING!!! Luckily I learned from being fooled in the past and walked in to retrieve my food. She pulled out my receipt to show everything was there until she realized. . NOPE! It's not. If this was the first time whatever but this happens literally Everytime. And I, being the trusting person I am, always get screwed. Then I'm frustrated about it and as I'm talking to the lady who told me everything was in the bag some guest tells me to have Grace and treats me like I'm wrong for wanting all my food. I told her to mind her business. Who does that. Do I know you? I maybe sound crazy but this taco bell is literally stealing from people cuz I know this doesn't just happen to me. I work and fast food as well and we rarely have this problem and when it does happen it's a talk with the employee. Obviously the manager at this establishment is very handsome off. Come on guys. This isn't hard. I know because I do it. Really easy. Thanks
Atmosphere: 1
Food: 1
Service: 1
Edith Monroy
Food was really good and made fresh. Cantina bowls are my favorite right now. Employees were very nice too. Clean restaurant and restroom.
I had a mobile order this evening and as I was pulling in, there was an emergency happening in the parking lot involving a child. It was a very extreme emergency and out of respect for the family, I will not post the details. I parked my car and got out to help immediately with a few others, and was helping while the EMT’s were on their way. The manager, Hope, came out and yelled at us to move our cars because we were “blocking” the parking lot. I replied telling her “give us a second to move our cars please there’s a CHILD in danger.” She said “I know it’s a child, move your car” and went back inside with attitude, while the family is outside in distress. I personally think that is the LAST thing the family needed, was extra stress from Hope rushing to get everyone out of the way when we are all helping. She could’ve came out and helped, but instead didn’t and caused more stress for everyone. Let me be clear, the rest of the staff is not to blame. But Hope handled the situation insensitivity, rudely, inappropriately, and with complete lack of care for the family affected. When I ended up getting to the window to pick up my food, I apologized for not moving my car fast enough and Hope replied, “It’s okay, but everyone out there should’ve just moved their vehicle because everyone was standing around doing nothing.” When in fact that was not the case whatsoever. Here’s to hoping this situation gets resolved, it was completely uncalled for and unfair.
Atmosphere: 1
Service: 1
I’m not sure what went wrong, because this used to be my favorite Taco Bell, but this location has gone from a 5 star to barely a 2 star. First, the service. I don’t expect anyone to be bowing down to me or even going the extra mile for that matter, but when I get to the window and there’s absolutely no form of acknowledgement other than “here, go”, it doesn’t make my experience any better. You would think the faces of the drive thru would be friendly, courteous, or even SLIGHTLY customer centric, but no, there’s maybe one or two employees who actually look like they don’t actively want me to blow up. Second, doesn’t matter what time of day (this also applies to my third point), something is always wrong- whether it be super small like they forget to give me a fork with a bowl, or big like giving me meat instead of black beans in my burrito. Or just completely forgetting an item entirely. I don’t want to have to sit in the drive thru & up their times or even go park in the parking lot to check. I just want my stuff to be right the first time. This is fine if it’s once a blue moon, I get it, but it’s not it’s every time I go. Third, the quality of the food. The rice is crunchy, the black beans are dried up, the quesadillas are burnt, the tortillas are hard, and the food is cold. There’s no care put into anything they put together. Taco Bell is so good, but this location is not. I’d rather drive to Tyler and waste more money on gas.
Atmosphere: 2
Food: 2
Service: 2
Food is as expected, but the service was excellent! The woman at the counter was friendly and very helpful!
Atmosphere: 4
Food: 4
Service: 5
They forgot 2 of my items. My burrito was the wrong one chicken when I asked for beef. The food I received was half filled sub par at best.
Atmosphere: 1
Food: 1
Service: 1
Very rude employees at the time of nite I went. I'll double think be i do that again.. food was good but just rude ppl
Atmosphere: 3
Food: 4
Service: 2
the food is always wonderful! But the attitude of the lady working at the drive through has made our visits not so pleasant..we came 4 hours before closing and ordered a meal for 4 people and during the entire order process she kept huffing and making snarky comments like saying “oh my god” with an attitude when we order this has happened more than once anytime we’ve come in during night shift hours.
Atmosphere: 1
Food: 5
Service: 1
Came here tonight about 20 minutes ago the black girl with little black and brown hair was very rude! I asked for extra sauce and she literally blew and said here and slammed the window closed after prior to this , turning her back to me so she didn’t have to see what I needed. Maybe you shouldn’t work nights if being busy is going to make you be rude
Can never go wrong with this place and they always get my order right!
Atmosphere: 5
Food: 5
Service: 5
Made a mobile order took 30 mins to get the lady in the front didn’t even pay attention to any of the 5 customers waiting up front until I yelled for the lady to come take care of orders this place and the employees are trash!
Atmosphere: 1
Food: 1
Service: 1
There is not a zero option if it was I will choose that I just got off from this place , I were through the drive through because I have a toddler with me that was asleep and I can’t get to dine in and this lady in the drive through said that I have to go inside to order because she can’t hear what I say. If you are not whiling to work in this kind of kids why do you make others waste their time stoping for a service that would not be done. Thank you very much for nothing Taco Bell location at I20.
Restaurantji Recommends
I placed a mobile app order at this location. The ease of the app was nice and the free reward was beneficial. Unfortunately, my free reward came out looking like puke literally as well as incorrect I didn’t want sauce and ordered it with out sauce however there was sauce. Service through the drive-through was decent. Sadly, I had to delete my previous review, giving five stars because Google made me in order to write this review way to go Google maps I should be able to post multiple reviews
Atmosphere: 3
Food: 1
Service: 3
Great service. Good food
Atmosphere: 5
Food: 5
Service: 5
EVERY TIME! EVERY DANG TIME! I ask the lady at the window "is everything in the bag." She says " yes" you know what's not in the bag? EVERYTHING!!! Luckily I learned from being fooled in the past and walked in to retrieve my food. She pulled out my receipt to show everything was there until she realized. . NOPE! It's not. If this was the first time whatever but this happens literally Everytime. And I, being the trusting person I am, always get screwed. Then I'm frustrated about it and as I'm talking to the lady who told me everything was in the bag some guest tells me to have Grace and treats me like I'm wrong for wanting all my food. I told her to mind her business. Who does that. Do I know you? I maybe sound crazy but this taco bell is literally stealing from people cuz I know this doesn't just happen to me. I work and fast food as well and we rarely have this problem and when it does happen it's a talk with the employee. Obviously the manager at this establishment is very handsome off. Come on guys. This isn't hard. I know because I do it. Really easy. Thanks
Atmosphere: 1
Food: 1
Service: 1
Food was really good and made fresh. Cantina bowls are my favorite right now. Employees were very nice too. Clean restaurant and restroom.
Atmosphere: 5
Food: 5
Service: 5
Food always cold
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