Food was cold, wrong order, took a lot of time for the cashier to place our order and still they got it wrong. We asked for Manager's contacts number to lodge a formal complaint but were given a wrong invalid number by the cashier to avoid us complain. They were talking about us visible in the kitchen and even laughing at us. My worst experience ever at the Burger King franchise or i should say "Burger Servant". Indeed they made us feel inferior and what a waste of our hard earned cash.
Atmosphere: 1
Food: 1
Service: 1
Cindy Badon
You get 5 stars from me The lady who works the drive thru in the morning is the MOST pleasant person and offers the best customer service. I come here many mornings because of her. She makes my morning with her cheery disposition and her quick service, but never too quick to be extra polite and kind.I told her, and I tried to post on BK feedback but since I did a mobile order, I don’t know the store number.
Atmosphere: 5
Food: 5
Service: 5
Jordan Goodyear
Terrible on all fronts. The food 1 Star, its never the right order, half the time never warm and for sure not fresh. The service, you have to wait 5-10 min to get a wrong order and not given great customer service. I'd pay Wendy's surge pricing before heading back to this Burger King.
Atmosphere: 1
Food: 1
Service: 1
Trina Minnieweather
I gave a 1⭐ to Food, Service, and Atmosphere, because I can't answer any of those questions, considering the fact that they were closed at 11:40, when I arrived. Menu sign "Off", two vehicles in the lot, and No Answer. Both online, and the sign on the window states that closing time is 12:00a. Oh yeah, I decided to park at the window and write this review. A young man came to window about 11:46p, telling me that they were closed. I asked what time are they supposed to close. He said 12:00. I politely asked, what are y'all doing...just trying to get out of there early? He answered, yes. I then told him that I drove 18 minutes to this location, Because They Close At 12:00a, while other locations closed at 11:00p. I also mentioned, that my reasoning was for the Impossible Whopper only. If I just wanted a burger, there were many pubs, restaurants, and fast foods that I could've gone to, without the extra drive. He Looked At Me Like This ?, and then said, we close everyday before 12:00. I ask, so no burger? He stated again, that they were closed. I let him know that I would complete the review that I had already started writing. He said okay, closed the window, and left me to my writing, with my hungry (Trying Not To Be Hangry) self?.Now I have to go to Kroger's, to get me a salad, with meatless meat.The Work Ethics Have REALLY Changed! These babies want to be walking out At Closing Time, INSTEAD OF SERVING THE CUSTOMERS, UP TO CLOSING TIME.Question: How Does That Work?That means, Burger King, that you should change your Closing Time. WAIT! If you do that, then you'll have to keep changing it to the time your employees decide they want to leave....Point To Ponder?Please Fix The Issue!It is now Sunday, 1/14/24 @ 12:07a. I am pulling off from the window now, but the two vehicles are still here (smh).
Atmosphere: 1
Food: 1
Service: 1
Mario Melendez
Well, I can only say that it is a good place to share with the family, the attention, the speed, the cleanliness of the entire place, a very good place to share, I congratulate the employees because apart from their work as workers, they provide excellent customer service. I
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburguesa
Frida Gonzalez
Everything was delicious, fresh potatoes, everything hot, good service, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
jose solito
Great service, good food, very clean store and and the staff very courteous and helpful, this particular store is my favorite place to eat!! Thank you for the great service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Dr Pepper, Whopper Sandwich, Chicken Fries
Marcos Marroquin
Excelente service and the people working there give to the customer very good customer service ??Wheelchair accessibility: Acceptable
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Whopper Sandwich
Miguel Soto
Excelente service by drive
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Sandwich
Marlon Gonzalez
Thank you for the very good attention, the hamburger thank
The worst fast food I've ever had, & belive me I've had more than my fair
Atmosphere: 1
Food: 1
Service: 4
Eric Simpson
Bread taste like it came straight out the packag very dry I waz very unpleasant with the
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Whopper Sandwich
Tamim Khan
Had the new shroom melt. The burger looked beautiful and delicious. It tasted the same as well. However, I'm not sure if the burger was small or if i was just too hungry. Definitely needs to be priced a bit lower for these patties or higher if the patties can be actual burger patties!
Atmosphere: 5
Food: 5
Service: 5
Jesus Maldonado
Full grown adult woman acting like a child when we asked her to please put on gloves when making our food she refused to make our food because she did not want to wear gloves had to have another employee put some on and make our food second time in here to complain sorry for the ppl that go thru the window not knowing this
Shantelle B.
Worst customer service ever! The rude cashier at the drive-thru didn't want to take an order, so he said to I had to order in the app. Walked away from the window and never came back. I drove around and spoke with the manager, of course she said she would speak with him. Customer service nowadays is complete trash.
Food was cold, wrong order, took a lot of time for the cashier to place our order and still they got it wrong. We asked for Manager's contacts number to lodge a formal complaint but were given a wrong invalid number by the cashier to avoid us complain. They were talking about us visible in the kitchen and even laughing at us. My worst experience ever at the Burger King franchise or i should say "Burger Servant". Indeed they made us feel inferior and what a waste of our hard earned cash.
Atmosphere: 1
Food: 1
Service: 1
You get 5 stars from me The lady who works the drive thru in the morning is the MOST pleasant person and offers the best customer service. I come here many mornings because of her. She makes my morning with her cheery disposition and her quick service, but never too quick to be extra polite and kind.I told her, and I tried to post on BK feedback but since I did a mobile order, I don’t know the store number.
Atmosphere: 5
Food: 5
Service: 5
Terrible on all fronts. The food 1 Star, its never the right order, half the time never warm and for sure not fresh. The service, you have to wait 5-10 min to get a wrong order and not given great customer service. I'd pay Wendy's surge pricing before heading back to this Burger King.
Atmosphere: 1
Food: 1
Service: 1
I gave a 1⭐ to Food, Service, and Atmosphere, because I can't answer any of those questions, considering the fact that they were closed at 11:40, when I arrived. Menu sign "Off", two vehicles in the lot, and No Answer. Both online, and the sign on the window states that closing time is 12:00a. Oh yeah, I decided to park at the window and write this review. A young man came to window about 11:46p, telling me that they were closed. I asked what time are they supposed to close. He said 12:00. I politely asked, what are y'all doing...just trying to get out of there early? He answered, yes. I then told him that I drove 18 minutes to this location, Because They Close At 12:00a, while other locations closed at 11:00p. I also mentioned, that my reasoning was for the Impossible Whopper only. If I just wanted a burger, there were many pubs, restaurants, and fast foods that I could've gone to, without the extra drive. He Looked At Me Like This ?, and then said, we close everyday before 12:00. I ask, so no burger? He stated again, that they were closed. I let him know that I would complete the review that I had already started writing. He said okay, closed the window, and left me to my writing, with my hungry (Trying Not To Be Hangry) self?.Now I have to go to Kroger's, to get me a salad, with meatless meat.The Work Ethics Have REALLY Changed! These babies want to be walking out At Closing Time, INSTEAD OF SERVING THE CUSTOMERS, UP TO CLOSING TIME.Question: How Does That Work?That means, Burger King, that you should change your Closing Time. WAIT! If you do that, then you'll have to keep changing it to the time your employees decide they want to leave....Point To Ponder?Please Fix The Issue!It is now Sunday, 1/14/24 @ 12:07a. I am pulling off from the window now, but the two vehicles are still here (smh).
Atmosphere: 1
Food: 1
Service: 1
Well, I can only say that it is a good place to share with the family, the attention, the speed, the cleanliness of the entire place, a very good place to share, I congratulate the employees because apart from their work as workers, they provide excellent customer service. I
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburguesa
Everything was delicious, fresh potatoes, everything hot, good service, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
Great service, good food, very clean store and and the staff very courteous and helpful, this particular store is my favorite place to eat!! Thank you for the great service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Dr Pepper, Whopper Sandwich, Chicken Fries
Excelente service and the people working there give to the customer very good customer service ??Wheelchair accessibility: Acceptable
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Whopper Sandwich
Excelente service by drive
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Sandwich
Thank you for the very good attention, the hamburger thank
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The worst fast food I've ever had, & belive me I've had more than my fair
Atmosphere: 1
Food: 1
Service: 4
Bread taste like it came straight out the packag very dry I waz very unpleasant with the
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Whopper Sandwich
Had the new shroom melt. The burger looked beautiful and delicious. It tasted the same as well. However, I'm not sure if the burger was small or if i was just too hungry. Definitely needs to be priced a bit lower for these patties or higher if the patties can be actual burger patties!
Atmosphere: 5
Food: 5
Service: 5
Full grown adult woman acting like a child when we asked her to please put on gloves when making our food she refused to make our food because she did not want to wear gloves had to have another employee put some on and make our food second time in here to complain sorry for the ppl that go thru the window not knowing this
Worst customer service ever! The rude cashier at the drive-thru didn't want to take an order, so he said to I had to order in the app. Walked away from the window and never came back. I drove around and spoke with the manager, of course she said she would speak with him. Customer service nowadays is complete trash.