Why don’t you post your physical address online?!? Need to Uber there and you don’t have a physical address I can use!!
Susan G.
Customer Service nightmare! I wish this were the first time I didn't get an item in my pick-up order. This order, I asked for 2 lbs Boars Head Black Forrest Ham. I got one package at 1.04 lbs, but was charged twice that exact amount twice. Mistakes happen, but its yet to be remedied. I tried doing the online chat feature, but automated system wanted to refund me 1 lb total, and didn't include the taxes I paid. So I called customer service to speak with a person, held for 24 minutes, got a person, get my information confirmed (name, phone number, Kroger ID, and the item needing refund) and all of a sudden the rep is saying "hello, hello, hello", she can't hear me suddenly, then hangs up. She had my info and didn't call back!! I call the store ask for supervisor, it rings without going to voicemail or a person. Called back again, asked for pick up, get Jeffrey, asked him to get manager, phone is set on counter with an open line (I can hear in the background), then someone picks up phone and hangs up. My husband is now on his way back to the store and can hopefully remedy this, but what on earth has happened to customer service!! Get your act together Kroger! I hour of our time and gas spent on a 2nd trip to remedy your mistake.
Arvil F.
Good overall. My first comment is that I feel safe here which for me is the most important concern. My spouse and I shop here several times weekly for 10+ years and I adjusted my shopping time to avoid the crowds. Nice and allays clean. I don't use pickup therefore can not comment on that service but inside the store it's a friendly and helpful place. The meat market, seafood, and bakery is always stocked and fresh, same for vegetables and fruits. As in any place that is busy, certain times of the day the stock level is low but it's still reasonable. And no you don't have to work at a business to post a good review.
Cee Cee E.
Worse service today by a cashier did not take my Kroger store coupons. Dismissed me told me to go get them done by customer service with no apology for her error. Little Elm store needs to make her take customer service classes. I will be going to HEB from now on. I would mention her name that is on the receipt but let's see if a manager reaches out!!!
Juliet C.
WARNING: This location has a pest! This pest keeps opening containers and helping itself to the first serving and then putting the opened container back on the shelf! Be aware when buying pint-sized blue bell ice cream and potato salad! As a matter of fact, be careful with all smaller sized food containers that can be placed back on the shelf because they are being opened. Aside from their nasty mouths, no telling what they are putting in our purchased food products.
Dave W.
This used to be our #1 market but it went downhill fast. You can never count on your favorite brand item being in stock because they're constantly switching brands for those with the higher profit margin. Bathrooms always stink.
Derek S.
Really sad how disorganized their order pick up is. I caught them marking two orders on two different times that i came and picked up an order when I hadn't yet. When I reached out to them about it they told me to call customer service. I explained that their location marked the order as picked up so why would I go through customer service. The rep didn't care and said there was no manager available. Didn't offer a call back. Nothing.
Cliff H.
When I first moved to Little Elm this Kroger was the best. In the last few years the store has gone downhill. Some of my biggest complaints. 1) Pricing errors in their favor nearly every time I check out 2) Items no longer available that were staples of my shopping 3) Customers bring animals into the store (not service animals) 4) Carts, Pallets, and boxes left in the aisles, the store is an obstacle course 5) Rude staff. Forget Kroger, go across the street.
John K.
Three-star rating is based largely on the fact "coupons" are required to be digitally attached to the shopper account prior to check out. It would seemingly make more sense if all offers were attached to shoppers Kroger Plus accounts each week automatically, resulting in redemption when items are purchased according to ad stipulations. I do want to recognize store staff for always maintaining a clean environment, which unfortunately can't be said about many grocery stores. The kiddos enjoy the sushi selections with the wife often partaking in deli offerings as they are of much higher quality than WalMart.
Dimitrios C.
Love Kroger their prices are affordable and this marketplace location is huge with lots of variety
This is specific for Ann who works at the Kroger Starbucks in Little Elm. She always greets with a smile and ensures your drink is made perfectly. I drive 4 extra miles to this Starbucks location because I know if Ann is working it will be perfect. Please let her know how grateful the customers are to have her working there. Great job to Kroger for having her work there.
Anthony D.
Giving you the stars because I love Kroger, but your Kroger pickup crew needs some help. I mean who needs 12lbs of shallots, ever? And a lot of times they will sub things and I can walk in the store and find the so called "missing" item, because they were too lazy to actually look for it. Lastly, avocados, you only give me two options, hard as a rock or straight up mush. Can we just eliminate the mush option?
Christina L.
Clean store overall, has a really nice food court. There's also a sushi bar where you can pick from a variety of sushi. I really enjoy the Starbucks inside too. There are fresh flowers bouquet for purchase everyday. Service is quick and check out is speedy. There's a lot of discounts and sales everyday for those that wants to maximize their savings!
Nicki S.
Terrible with getting things correct. ALWAYS check your to go order because this isn't the first time they have messed up and cost me $$ only to never make it right on their end. Picked up an online order. In that order, I had 3 chicken breasts which cost $6. They decided to substitute that chicken with $13 chicken (for 3 breasts), THEN they double charged me for it on the bill! (I still only received 3 chicken breasts). Ended up costing me $26 for 3 chicken breasts! Contacted them twice on the Kroger site for a refund, no one has reached out. Shady business practices, poor training, just use another store if you're going to do online pickup. They have yet to ever get it correct.
Kaylyn S.
This is for the grocery pick up, I ordered grocery pick up to save time, I put my order in 24 hours before my pick up time. In the app I set that I was 30 minutes away, showed up, set that I'm in my pick up lane, waited 5 minutes for me to get a call that my order was not ready and most likely will not be ready today and I can call back tomorrow to see if my order is ready. Keep in mind Kroger has already charged me for the order that I have no idea when I am getting now. I understand staff is low, and if I was called before I wasted an hour I would have a better review. I still had to go into the store get stuff so I could at least make dinner for the night and spend that extra money, and again time wasted. I Will not be shopping at this location any more and will proudly go to Sprouts for pick up, or even just drive a little extra to Whole Foods because even if I spend alittle more time driving it's more efficient than Kroger
Why don’t you post your physical address online?!? Need to Uber there and you don’t have a physical address I can use!!
Customer Service nightmare! I wish this were the first time I didn't get an item in my pick-up order. This order, I asked for 2 lbs Boars Head Black Forrest Ham. I got one package at 1.04 lbs, but was charged twice that exact amount twice. Mistakes happen, but its yet to be remedied. I tried doing the online chat feature, but automated system wanted to refund me 1 lb total, and didn't include the taxes I paid. So I called customer service to speak with a person, held for 24 minutes, got a person, get my information confirmed (name, phone number, Kroger ID, and the item needing refund) and all of a sudden the rep is saying "hello, hello, hello", she can't hear me suddenly, then hangs up. She had my info and didn't call back!! I call the store ask for supervisor, it rings without going to voicemail or a person. Called back again, asked for pick up, get Jeffrey, asked him to get manager, phone is set on counter with an open line (I can hear in the background), then someone picks up phone and hangs up. My husband is now on his way back to the store and can hopefully remedy this, but what on earth has happened to customer service!! Get your act together Kroger! I hour of our time and gas spent on a 2nd trip to remedy your mistake.
Good overall. My first comment is that I feel safe here which for me is the most important concern. My spouse and I shop here several times weekly for 10+ years and I adjusted my shopping time to avoid the crowds. Nice and allays clean. I don't use pickup therefore can not comment on that service but inside the store it's a friendly and helpful place. The meat market, seafood, and bakery is always stocked and fresh, same for vegetables and fruits. As in any place that is busy, certain times of the day the stock level is low but it's still reasonable. And no you don't have to work at a business to post a good review.
Worse service today by a cashier did not take my Kroger store coupons. Dismissed me told me to go get them done by customer service with no apology for her error. Little Elm store needs to make her take customer service classes. I will be going to HEB from now on. I would mention her name that is on the receipt but let's see if a manager reaches out!!!
WARNING: This location has a pest! This pest keeps opening containers and helping itself to the first serving and then putting the opened container back on the shelf! Be aware when buying pint-sized blue bell ice cream and potato salad! As a matter of fact, be careful with all smaller sized food containers that can be placed back on the shelf because they are being opened. Aside from their nasty mouths, no telling what they are putting in our purchased food products.
This used to be our #1 market but it went downhill fast. You can never count on your favorite brand item being in stock because they're constantly switching brands for those with the higher profit margin. Bathrooms always stink.
Really sad how disorganized their order pick up is. I caught them marking two orders on two different times that i came and picked up an order when I hadn't yet. When I reached out to them about it they told me to call customer service. I explained that their location marked the order as picked up so why would I go through customer service. The rep didn't care and said there was no manager available. Didn't offer a call back. Nothing.
When I first moved to Little Elm this Kroger was the best. In the last few years the store has gone downhill. Some of my biggest complaints. 1) Pricing errors in their favor nearly every time I check out 2) Items no longer available that were staples of my shopping 3) Customers bring animals into the store (not service animals) 4) Carts, Pallets, and boxes left in the aisles, the store is an obstacle course 5) Rude staff. Forget Kroger, go across the street.
Three-star rating is based largely on the fact "coupons" are required to be digitally attached to the shopper account prior to check out. It would seemingly make more sense if all offers were attached to shoppers Kroger Plus accounts each week automatically, resulting in redemption when items are purchased according to ad stipulations. I do want to recognize store staff for always maintaining a clean environment, which unfortunately can't be said about many grocery stores. The kiddos enjoy the sushi selections with the wife often partaking in deli offerings as they are of much higher quality than WalMart.
Love Kroger their prices are affordable and this marketplace location is huge with lots of variety
Restaurantji Recommends
This is specific for Ann who works at the Kroger Starbucks in Little Elm. She always greets with a smile and ensures your drink is made perfectly. I drive 4 extra miles to this Starbucks location because I know if Ann is working it will be perfect. Please let her know how grateful the customers are to have her working there. Great job to Kroger for having her work there.
Giving you the stars because I love Kroger, but your Kroger pickup crew needs some help. I mean who needs 12lbs of shallots, ever? And a lot of times they will sub things and I can walk in the store and find the so called "missing" item, because they were too lazy to actually look for it. Lastly, avocados, you only give me two options, hard as a rock or straight up mush. Can we just eliminate the mush option?
Clean store overall, has a really nice food court. There's also a sushi bar where you can pick from a variety of sushi. I really enjoy the Starbucks inside too. There are fresh flowers bouquet for purchase everyday. Service is quick and check out is speedy. There's a lot of discounts and sales everyday for those that wants to maximize their savings!
Terrible with getting things correct. ALWAYS check your to go order because this isn't the first time they have messed up and cost me $$ only to never make it right on their end. Picked up an online order. In that order, I had 3 chicken breasts which cost $6. They decided to substitute that chicken with $13 chicken (for 3 breasts), THEN they double charged me for it on the bill! (I still only received 3 chicken breasts). Ended up costing me $26 for 3 chicken breasts! Contacted them twice on the Kroger site for a refund, no one has reached out. Shady business practices, poor training, just use another store if you're going to do online pickup. They have yet to ever get it correct.
This is for the grocery pick up, I ordered grocery pick up to save time, I put my order in 24 hours before my pick up time. In the app I set that I was 30 minutes away, showed up, set that I'm in my pick up lane, waited 5 minutes for me to get a call that my order was not ready and most likely will not be ready today and I can call back tomorrow to see if my order is ready. Keep in mind Kroger has already charged me for the order that I have no idea when I am getting now. I understand staff is low, and if I was called before I wasted an hour I would have a better review. I still had to go into the store get stuff so I could at least make dinner for the night and spend that extra money, and again time wasted. I Will not be shopping at this location any more and will proudly go to Sprouts for pick up, or even just drive a little extra to Whole Foods because even if I spend alittle more time driving it's more efficient than Kroger