The food is good but the problem is they waste our time and didn't make our order like we sat there for more than 20 mins!
Eric Zimmerman
Waited 30 minutes on lunch break - had to leave and never received my food
Service: 1
Horatio Nelson
Very slow speed of service inside the restaurant
Atmosphere: 2
Food: 3
Service: 1
Erick Cuellar
Worst service. Almost 45 min for one order … Expensive and bad bad costumer service
John Georges
Sad day at Regio. They no longer make the soup. I swore by that soup that it healed the sick. I only go there for it. Now unfortunately ive lost another place to go. Chicken is always good but im not there for that.
Joseph Gawlik
The food was amazing.
Food: 5
Carlos Rivero
⭐ Very bad experience at Pollo Regio – Frisco 423. Because of this location, I honestly don’t think I will eat at any Pollo Regio again. The customer service was poor, and the food quality was very low.
I only tried a few items, and the rest went straight to the trash. Extremely disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Pearl DSa
First time ordering from this place and it was a huge disappointment. We placed a curbside order and were missing two items with no notification. The grilled chicken and pastor were both overcooked and overly salty. The pastor bowl had barely any meat and was mostly rice and grated cheese. The rice on the side was also extremely salty. When we opened the bags, grease was all over the packaging from the charro beans, which I should add had no flavor. The mixed meat option that came with the regio platter was poorly packed - both types of meat were just thrown together with minimal foil, and grease was leaking from every side. I honestly don’t understand how this place has 5-star reviews. Never again.
Food: 2
Service: 1
Toni A
Quality and service is great! Pickup orders can take a little longer, leading to some food being colder, but I dont take away any stars because it is always delicious!
Ok look we like the food and we always loved it but now the service is unacceptable either they get something wrong , missing or not fully complete even destroyed. Although the staff seems pretty nice but they always forget about drive through orders and we're serving people inside that came after us and not us look next time if this happens again I will not hesitate for a review but hopefully that review will be a good one I just hope you guys learn from the mistake
Atmosphere: 3
Food: 4
Service: 1
Nose2wind
Fast friendly service. Chicken was excellent. Beans 🫘 and 🍚 ok. 1/2 onion? Nice salsa bar... I ordered takeout 🥡 I would return
Atmosphere: 3
Food: 4
Service: 4
Carmelo Sanchez
The gentleman I believed in charge on 12/20/25 12:45 it does a great customer service. Very profesional and attentive,great job!!!
Atmosphere: 5
Food: 5
Service: 5
Ana Clara Lima
The food is amazing and it’s why we continue to come back, but everytime we order there’s always something missing, or it’s not even the right order. But if it wasn’t for that I would 100% give a 5 star.
Atmosphere: 2
Food: 5
Service: 1
Bubba Boo
There was a mess up with the app coupon onsite but thanks to Benjamin's quick thinking and responsiveness we were able to square things away quickly. Food was great. I come here frequently
Chicken very 😋 delicious
Atmosphere: 5
Food: 5
Service: 5
The food is good but the problem is they waste our time and didn't make our order like we sat there for more than 20 mins!
Waited 30 minutes on lunch break - had to leave and never received my food
Service: 1
Very slow speed of service inside the restaurant
Atmosphere: 2
Food: 3
Service: 1
Worst service. Almost 45 min for one order …
Expensive and bad bad costumer service
Sad day at Regio. They no longer make the soup. I swore by that soup that it healed the sick. I only go there for it. Now unfortunately ive lost another place to go. Chicken is always good but im not there for that.
The food was amazing.
Food: 5
⭐
Very bad experience at Pollo Regio – Frisco 423. Because of this location, I honestly don’t think I will eat at any Pollo Regio again. The customer service was poor, and the food quality was very low.
I only tried a few items, and the rest went straight to the trash. Extremely disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
First time ordering from this place and it was a huge disappointment. We placed a curbside order and were missing two items with no notification. The grilled chicken and pastor were both overcooked and overly salty. The pastor bowl had barely any meat and was mostly rice and grated cheese. The rice on the side was also extremely salty. When we opened the bags, grease was all over the packaging from the charro beans, which I should add had no flavor. The mixed meat option that came with the regio platter was poorly packed - both types of meat were just thrown together with minimal foil, and grease was leaking from every side. I honestly don’t understand how this place has 5-star reviews. Never again.
Food: 2
Service: 1
Quality and service is great! Pickup orders can take a little longer, leading to some food being colder, but I dont take away any stars because it is always delicious!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Ok look we like the food and we always loved it but now the service is unacceptable either they get something wrong , missing or not fully complete even destroyed. Although the staff seems pretty nice but they always forget about drive through orders and we're serving people inside that came after us and not us look next time if this happens again I will not hesitate for a review but hopefully that review will be a good one I just hope you guys learn from the mistake
Atmosphere: 3
Food: 4
Service: 1
Fast friendly service. Chicken was excellent. Beans 🫘 and 🍚 ok. 1/2 onion? Nice salsa bar... I ordered takeout 🥡 I would return
Atmosphere: 3
Food: 4
Service: 4
The gentleman I believed in charge on 12/20/25 12:45 it does a great customer service. Very profesional and attentive,great job!!!
Atmosphere: 5
Food: 5
Service: 5
The food is amazing and it’s why we continue to come back, but everytime we order there’s always something missing, or it’s not even the right order. But if it wasn’t for that I would 100% give a 5 star.
Atmosphere: 2
Food: 5
Service: 1
There was a mess up with the app coupon onsite but thanks to Benjamin's quick thinking and responsiveness we were able to square things away quickly. Food was great. I come here frequently
Atmosphere: 5
Food: 5
Service: 3
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