I ordered doordash from here and my sandwich was very lackluster. It was cold which is too expected being that it was delivered so that's understandable. What I'm really upset about is that the bacon is raw and there were no tomatoes. When you order a BLT you want the taste of the tomato to set off the bacon and the lettuce and everything works together and blends. Thank goodness they have such top-tier desserts, except today The creme brulee did not have the crusty top you would expect and the fruit tart was tiny. My daughter send her Caesar salad was not good and did not have any dressing. Unfortunately very disappointed in the food
Atmosphere: 5
Food: 2
Service: 5
Ginny Cutter
Always great food and good service. We
Atmosphere: 5
Food: 5
Service: 5
Linda Rodriguez
I am beyond disappointed with our experience at La Madeleine at The Forum. What we encountered was not just poor service, it was unacceptable and embarrassing for a brand that presents itself as a French-inspired-bakery-café with an upscale, boutique image. The restaurant was clearly and dangerously understaffed. The line to order moved at a crawl because the hostess was forced to juggle multiple roles. Once we finally placed our order, the wait for food was excessive, and when it arrived, the quality was inexcusable. One member of our family, someone who never complains, immediately notified the waiter that his two scrambled eggs were cold. In a shocking and unprofessional response, the waiter put his finger into the eggs to confirm they were cold and then removed the plate. That moment alone demonstrated a complete lack of food-handling standards and training. It also left us questioning whether the food was properly remade or simply reheated and returned. My daughter’s bacon was raw and completely inedible. The French toast was burned on the side that was intentionally not visible, which felt deceptive. My own French toast was served lukewarm, not hot. When customers order freshly prepared food, they reasonably expect it to be served at the proper temperature. This is a basic standard, not a luxury. The operational failures did not stop there. The restaurant did not have spoons available, and when my daughter asked at the counter, she was told they were all in the dishwasher. The same excuse was given when we requested knives. The raw sugar container had only two packets left, and there was no staff member available to replenish it or assist us. To make matters worse, the hallway leading to the restrooms had several trash cans lined up with towels underneath, actively catching water from a roof leak. This was alarming from both a cleanliness and safety standpoint and should never be visible to customers. Overall, this experience was worse than dining at a budget breakfast chain. For La Madeleine to deliver a dining experience that falls below the standards of IHOP is frankly astonishing. Whether this location is cutting costs by refusing to staff properly, suffering from constant employee turnover, or experiencing severe management failure, the result is the same: customers are paying for a brand promise that is not being delivered. People go out to eat expecting quality food, basic cleanliness, and competent service. This location failed on every level. Until serious operational and management issues are addressed, I would strongly caution others against dining here.
Atmosphere: 1
Food: 1
Service: 1
James J
Nice atmosphere. The food is very small, expensive and bland. Waitress dropped my salad plate right on the glass handing it to me. Thought the glass was going to break. Woke Teenagers running the front. $44 for 2 small meals and tea. Waitress helping herself to free sodas blocking customers. Nothing remarkable here at (DEI) la Madeleine anymore.
Atmosphere: 3
Food: 1
Service: 1
adrian gon
The service was horrible.
Atmosphere: 1
Food: 3
Service: 1
Chris Salinas
Ordered mine to go, order didn't start til I got there and waited almost 20 minutes
Service: 1
Lizbeth Martinez (Liz)
The food was cold and very expensive
Atmosphere: 3
Food: 1
Service: 1
Lori Miller
Went to the Forum location on Saturday. Weekend after Thanksgiving. The food was terrible. The pasta they have was not the same!!! The owner was talking to personal about time off in front of all the customers in the dining room. That needs to be done in an office. Very disappointed in service and food. I will not be going back. Must have changed ownership.
Atmosphere: 1
Food: 2
Service: 2
Linda Brown
Cafeteria style ordering. Food was delicious. More casual than other la Madeline's in other cities.
Atmosphere: 4
Food: 5
Service: 5
Victoria Banks
This visit was unusual for this La Madeleine location. Glassware and trays were dirty even though “clean” ones were just washed and dropped off right in front of me. It took a long time to cook the potato Galette because I don’t like that they are already undercooked so I always have them cook it longer. They had forgotten and burned it and had to cook me another one, but that one was still undercooked in the middle. There was one person, Evan, who was cleaning tables and following orders, but he seemed like the only one that was really working. A lot of people were just standing around. I realize that this was the day before Thanksgiving, but there were not a lot of customers. There could have been a big rush before I arrived which was apparent because of all the tables with dirty dishes on top of them. Management could have cut the crew down, but that didn’t seem the case. Again, this was very unusual for this location. They usually do a great job. I almost left a two star review but thought they really deserved a three star because they usually do such a great job here. Hopefully this was just an unlucky event for me.
We had been looking forward to coming here for over a month. It was such a disappointing experience I don't believe we will be back. First we were overcharged for our add on soup. When our food came out, my rice was not edible and the broccoli was mushy. Then my husband's meal came out. The menu started his meal came with a croissant, but they brought him a breadstick. When he went to ask for his croissant they told him he was wrong and when he showed them the menu two employees argued with him. Totally unacceptable and rude.
Atmosphere: 2
Food: 1
Service: 1
Yoni Thanes
What a great place to eat with delicious dessert choices
Atmosphere: 5
Food: 5
Service: 5
heather hayes
I just wanted to say that Yesterday around dinner time both me and my husband went in to La madeleine for dinner and it was truly so amazing. Reading some of the comments i was a little hesitant but still wanted to try it!! The two young ladies that were working there were super helpful when it come to explaining how the ordering and where we could sit worked and they were just super friendly. I didn’t catch their names but i wish i did. One of the girls had Dark red/brown hair and the other girl had brown hair with bits of highlights. Our food took a bit to come out but i could tell they were busy so no rush Haha! but other than that our food was super yummy. The manager Gloria was there being super helpful as well. She was cleaning tables and helping the girls when it got busy. I’m glad to see that this store has managers who truly do care. I would definitely recommend this place 10/10 experience🤗🤗
Atmosphere: 5
Food: 5
Service: 5
Sylvia Kane
My husband and I have been going there for several years. Not sure what happened to this place, but never had an issue with the food before. My broccoli cheese, soup was obviously old and cold. My husband's turkey dinner was cold and sad looking two crusty old end pieces and one regular pc. My crape was overcooked and was burnt around the edges. And when we asked Gloria the manager if she she had anymore sourdough bread she said no.I had to buy the last loaf that was in the show case and guss what that bread was old and stale. Would not recommend this place for anyone to spend any of there hard earned money. Go somewhere else.
Atmosphere: 1
Food: 1
Service: 2
Sawyer McIntyre
Waited 30 minutes for a cold, burnt sandwich with the most pathetic amount of meat I've ever seen.
I ordered doordash from here and my sandwich was very lackluster. It was cold which is too expected being that it was delivered so that's understandable. What I'm really upset about is that the bacon is raw and there were no tomatoes. When you order a BLT you want the taste of the tomato to set off the bacon and the lettuce and everything works together and blends. Thank goodness they have such top-tier desserts, except today
The creme brulee did not have the crusty top you would expect and the fruit tart was tiny. My daughter send her Caesar salad was not good and did not have any dressing. Unfortunately very disappointed in the food
Atmosphere: 5
Food: 2
Service: 5
Always great food and good service. We
Atmosphere: 5
Food: 5
Service: 5
I am beyond disappointed with our experience at La Madeleine at The Forum. What we encountered was not just poor service, it was unacceptable and embarrassing for a brand that presents itself as a French-inspired-bakery-café with an upscale, boutique image.
The restaurant was clearly and dangerously understaffed. The line to order moved at a crawl because the hostess was forced to juggle multiple roles. Once we finally placed our order, the wait for food was excessive, and when it arrived, the quality was inexcusable.
One member of our family, someone who never complains, immediately notified the waiter that his two scrambled eggs were cold. In a shocking and unprofessional response, the waiter put his finger into the eggs to confirm they were cold and then removed the plate. That moment alone demonstrated a complete lack of food-handling standards and training. It also left us questioning whether the food was properly remade or simply reheated and returned.
My daughter’s bacon was raw and completely inedible. The French toast was burned on the side that was intentionally not visible, which felt deceptive. My own French toast was served lukewarm, not hot. When customers order freshly prepared food, they reasonably expect it to be served at the proper temperature. This is a basic standard, not a luxury.
The operational failures did not stop there. The restaurant did not have spoons available, and when my daughter asked at the counter, she was told they were all in the dishwasher. The same excuse was given when we requested knives. The raw sugar container had only two packets left, and there was no staff member available to replenish it or assist us.
To make matters worse, the hallway leading to the restrooms had several trash cans lined up with towels underneath, actively catching water from a roof leak. This was alarming from both a cleanliness and safety standpoint and should never be visible to customers.
Overall, this experience was worse than dining at a budget breakfast chain. For La Madeleine to deliver a dining experience that falls below the standards of IHOP is frankly astonishing. Whether this location is cutting costs by refusing to staff properly, suffering from constant employee turnover, or experiencing severe management failure, the result is the same: customers are paying for a brand promise that is not being delivered.
People go out to eat expecting quality food, basic cleanliness, and competent service. This location failed on every level. Until serious operational and management issues are addressed, I would strongly caution others against dining here.
Atmosphere: 1
Food: 1
Service: 1
Nice atmosphere. The food is very small, expensive and bland. Waitress dropped my salad plate right on the glass handing it to me. Thought the glass was going to break. Woke Teenagers running the front. $44 for 2 small meals and tea. Waitress helping herself to free sodas blocking customers. Nothing remarkable here at (DEI) la Madeleine anymore.
Atmosphere: 3
Food: 1
Service: 1
The service was horrible.
Atmosphere: 1
Food: 3
Service: 1
Ordered mine to go, order didn't start til I got there and waited almost 20 minutes
Service: 1
The food was cold and very expensive
Atmosphere: 3
Food: 1
Service: 1
Went to the Forum location on Saturday. Weekend after Thanksgiving. The food was terrible. The pasta they have was not the same!!! The owner was talking to personal about time off in front of all the customers in the dining room. That needs to be done in an office. Very disappointed in service and food. I will not be going back. Must have changed ownership.
Atmosphere: 1
Food: 2
Service: 2
Cafeteria style ordering. Food was delicious. More casual than other la Madeline's in other cities.
Atmosphere: 4
Food: 5
Service: 5
This visit was unusual for this La Madeleine location. Glassware and trays were dirty even though “clean” ones were just washed and dropped off right in front of me. It took a long time to cook the potato Galette because I don’t like that they are already undercooked so I always have them cook it longer. They had forgotten and burned it and had to cook me another one, but that one was still undercooked in the middle. There was one person, Evan, who was cleaning tables and following orders, but he seemed like the only one that was really working. A lot of people were just standing around. I realize that this was the day before Thanksgiving, but there were not a lot of customers. There could have been a big rush before I arrived which was apparent because of all the tables with dirty dishes on top of them.
Management could have cut the crew down, but that didn’t seem the case.
Again, this was very unusual for this location. They usually do a great job. I almost left a two star review but thought they really deserved a three star because they usually do such a great job here. Hopefully this was just an unlucky event for me.
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
We had been looking forward to coming here for over a month. It was such a disappointing experience I don't believe we will be back. First we were overcharged for our add on soup. When our food came out, my rice was not edible and the broccoli was mushy. Then my husband's meal came out. The menu started his meal came with a croissant, but they brought him a breadstick. When he went to ask for his croissant they told him he was wrong and when he showed them the menu two employees argued with him. Totally unacceptable and rude.
Atmosphere: 2
Food: 1
Service: 1
What a great place to eat with delicious dessert choices
Atmosphere: 5
Food: 5
Service: 5
I just wanted to say that Yesterday around dinner time both me and my husband went in to La madeleine for dinner and it was truly so amazing. Reading some of the comments i was a little hesitant but still wanted to try it!! The two young ladies that were working there were super helpful when it come to explaining how the ordering and where we could sit worked and they were just super friendly. I didn’t catch their names but i wish i did. One of the girls had Dark red/brown hair and the other girl had brown hair with bits of highlights. Our food took a bit to come out but i could tell they were busy so no rush Haha! but other than that our food was super yummy. The manager Gloria was there being super helpful as well. She was cleaning tables and helping the girls when it got busy. I’m glad to see that this store has managers who truly do care. I would definitely recommend this place 10/10 experience🤗🤗
Atmosphere: 5
Food: 5
Service: 5
My husband and I have been going there for several years. Not sure what happened to this place, but never had an issue with the food before. My broccoli cheese, soup was obviously old and cold. My husband's turkey dinner was cold and sad looking two crusty old end pieces and one regular pc.
My crape was overcooked and was burnt around the edges. And when we asked Gloria the manager if she she had anymore sourdough bread she said no.I had to buy the last loaf that was in the show case and guss what that bread was old and stale. Would not recommend this place for anyone to spend any of there hard earned money. Go somewhere else.
Atmosphere: 1
Food: 1
Service: 2
Waited 30 minutes for a cold, burnt sandwich with the most pathetic amount of meat I've ever seen.
Atmosphere: 2
Food: 1
Service: 1
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