I taked out,and spacificaly told the girl that we have expierienced lame lettuce all white and pale,and make sure the lettuce is all green and fresh. She stated OK will do that,but we got our burgers home to eat we already noticed all lettuce was white and pale like they did this purposely because I said something has been a problem. I took back the burgers and showed them this and no one person showed sympathy at all they all acted like I'm the problem,it's a bunch of young kids untrained
Atmosphere: 1
Food: 1
Service: 1
Frank Darby
I’ve come here for, off and on. Reason for the gaps, is they screw orders up and the kids don’t give a shit in Luling Texas
Maggi Mahonski
Workers were rude and very inconsiderate of the customer. Felt very rushed to order despite having 3 vehicles in front of us. Overall a poor experience and seemingly shameless employees.
Atmosphere: 1
Food: 2
Service: 1
Aneishea Dickerson
Food terrible
Atmosphere: 3
Food: 1
Service: 3
Ashley Wells
The service was awful. The girl working in the drive thru was extremely rude! She would make very loud & obnoxious sighing sounds that I could hear through the speaker after every time I would order an item, & I only ordered 3 things, it’s not like I had a long complicated list or anything like that. And then I was going to order a blizzard a she told me “Our ice cream machine isn’t freezing”, me, “oh, okay, no worries”. So then when I get up to the window the rudeness continues as she yanks my debit card out of my hand & basically throws my receipt at me. While I’m waiting for my food I notice that people being waited on inside are being served ice cream? I’m confused, I thought the machine wasn’t working, I digress, I let it go & continue waiting for my food. When it finally arrives the girl working the drive thru window practically slings my food out the window toward me, rolls her eyes & then slams the window in my face. I get everyone has bad days or maybe she’s going through something personally but like don’t bring it into work, please do better Kadence or maybe don’t work in customer service. I’m not asking for an overzealous amount of happiness or helpfulness just the bare minimum so I don’t feel like I’m an inconvenience when I’m literally paying to eat there.
Service: 1
Vidal Vara
Ordered a chicken strip basket for a family member. There was no gravy. The breading was hard as a rock. Called several times but the phone rings and rings until voicemail comes on but says you can't leave a message. I've had issues several times with orders being wrong or missing something but can never get a hold of anyone when calling. (One time i mentioned to the skinny guy working there why they don't answer the phone. He said, 'oh, I guess someone left the phone laying somewhere and the battery died. ' I told him that wasn't a very good way to run a business. ) Also, They seem to have a history of hiring unfriendly people.
I don't plan on going there anymore but I'd recommend checking your order before driving off or plan on coming back.
Atmosphere: 1
Food: 1
Service: 1
Kerisa McCarn
We love Dairy Queen! Great food, fair price, clean and well-kept restaurant. 5-
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Steak Fingers, Chocolate Non-Dairy Dilly Bar
M Chandler
8/4/24 @ 1:01 pm- I Came to DQ for lunch today and tried to order 3 taco Salads that you have as a picture on the board and on your website but I was told you don’t sell them anymore. Why advertise something you don’t sell. Asked for a manager and was told we don’t have one right now. I was not happy with having to order 3 cheese burger with no pickles. Well, 1 burger had cheese and pickles the other 2 had no cheese but I was charged .79 cents for them both. I just don't get it $37.68 (ticket 39). Not sure why I even decided to write a review because after reading other similar or worse reviews the owner doesn’t make changes just says give us other chance. I just thought I would share another bad star experience.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Banana Split
JJ the Football Fan
Take a drive to the Luling Tx "Dairy Queen." Where we got the soft chocolate ice cream cone.
Atmosphere: 4
Food: 4
Service: 4
Leora White
Honestly for a small town, everything was better than most of the other big city dairy queens
The ice cream machine was not freezing, but we weren't told this until after we ordered 3 shakes and a sundae. The meat on the burgers was very pour quality. We were in a small town and thought it would be better than a big city. We were wrong.
Atmosphere: 3
Food: 2
Service: 2
Nancy Cantrell
The drive thru is difficult to navigate. Service with a smile.
Atmosphere: 3
Food: 5
Service: 5
Jo Ann Oney
I ordered 21 tacos. I got 18 tacos and 1 burrito. When I called back to.tell them my order was wrong they told me we'll you can bring the burrito back and we will give you 3 tacos even though we are gonna throw it away. I said we'll can I come tomorrow. I was told no. Bring the burrito back for us to throw away and we will make you your 3 tacos or the burrito if you keep it is 1$ less. I gave up and said we will eat it. Not good customer service if you ask me.
Atmosphere: 1
Food: 1
Service: 1
Denise Barton
Always a great experience here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Finger Country Basket, Fries
Ariana Ruiz
Best place to drive thru after an ER visit to Edgar B. Davis!!! We were starving!!!
I taked out,and spacificaly told the girl that we have expierienced lame lettuce all white and pale,and make sure the lettuce is all green and fresh. She stated OK will do that,but we got our burgers home to eat we already noticed all lettuce was white and pale like they did this purposely because I said something has been a problem. I took back the burgers and showed them this and no one person showed sympathy at all they all acted like I'm the problem,it's a bunch of young kids untrained
Atmosphere: 1
Food: 1
Service: 1
I’ve come here for, off and on. Reason for the gaps, is they screw orders up and the kids don’t give a shit in Luling Texas
Workers were rude and very inconsiderate of the customer. Felt very rushed to order despite having 3 vehicles in front of us. Overall a poor experience and seemingly shameless employees.
Atmosphere: 1
Food: 2
Service: 1
Food terrible
Atmosphere: 3
Food: 1
Service: 3
The service was awful. The girl working in the drive thru was extremely rude! She would make very loud & obnoxious sighing sounds that I could hear through the speaker after every time I would order an item, & I only ordered 3 things, it’s not like I had a long complicated list or anything like that. And then I was going to order a blizzard a she told me “Our ice cream machine isn’t freezing”, me, “oh, okay, no worries”. So then when I get up to the window the rudeness continues as she yanks my debit card out of my hand & basically throws my receipt at me. While I’m waiting for my food I notice that people being waited on inside are being served ice cream? I’m confused, I thought the machine wasn’t working, I digress, I let it go & continue waiting for my food. When it finally arrives the girl working the drive thru window practically slings my food out the window toward me, rolls her eyes & then slams the window in my face. I get everyone has bad days or maybe she’s going through something personally but like don’t bring it into work, please do better Kadence or maybe don’t work in customer service. I’m not asking for an overzealous amount of happiness or helpfulness just the bare minimum so I don’t feel like I’m an inconvenience when I’m literally paying to eat there.
Service: 1
Ordered a chicken strip basket for a family member. There was no gravy. The breading was hard as a rock. Called several times but the phone rings and rings until voicemail comes on but says you can't leave a message. I've had issues several times with orders being wrong or missing something but can never get a hold of anyone when calling. (One time i mentioned to the skinny guy working there why they don't answer the phone. He said, 'oh, I guess someone left the phone laying somewhere and the battery died. ' I told him that wasn't a very good way to run a business. ) Also, They seem to have a history of hiring unfriendly people.
I don't plan on going there anymore but I'd recommend checking your order before driving off or plan on coming back.
Atmosphere: 1
Food: 1
Service: 1
We love Dairy Queen! Great food, fair price, clean and well-kept restaurant. 5-
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Steak Fingers, Chocolate Non-Dairy Dilly Bar
8/4/24 @ 1:01 pm- I Came to DQ for lunch today and tried to order 3 taco Salads that you have as a picture on the board and on your website but I was told you don’t sell them anymore. Why advertise something you don’t sell. Asked for a manager and was told we don’t have one right now. I was not happy with having to order 3 cheese burger with no pickles. Well, 1 burger had cheese and pickles the other 2 had no cheese but I was charged .79 cents for them both. I just don't get it $37.68 (ticket 39). Not sure why I even decided to write a review because after reading other similar or worse reviews the owner doesn’t make changes just says give us other chance. I just thought I would share another bad star experience.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Banana Split
Take a drive to the Luling Tx "Dairy Queen." Where we got the soft chocolate ice cream cone.
Atmosphere: 4
Food: 4
Service: 4
Honestly for a small town, everything was better than most of the other big city dairy queens
Restaurantji Recommends
The ice cream machine was not freezing, but we weren't told this until after we ordered 3 shakes and a sundae. The meat on the burgers was very pour quality. We were in a small town and thought it would be better than a big city. We were wrong.
Atmosphere: 3
Food: 2
Service: 2
The drive thru is difficult to navigate. Service with a smile.
Atmosphere: 3
Food: 5
Service: 5
I ordered 21 tacos. I got 18 tacos and 1 burrito. When I called back to.tell them my order was wrong they told me we'll you can bring the burrito back and we will give you 3 tacos even though we are gonna throw it away. I said we'll can I come tomorrow. I was told no. Bring the burrito back for us to throw away and we will make you your 3 tacos or the burrito if you keep it is 1$ less. I gave up and said we will eat it. Not good customer service if you ask me.
Atmosphere: 1
Food: 1
Service: 1
Always a great experience here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Finger Country Basket, Fries
Best place to drive thru after an ER visit to Edgar B. Davis!!! We were starving!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beltbuster, Fries
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