Ordered an 8 peice got 5 then asked for the correct amount got attitude and window slamed in face !!! 😑 definitely won't be back to churches not hard to count 8 peices of chicken even with 0 education
Atmosphere: 1
Food: 1
Service: 1
Koley Giles
Unsure when customer service went completely out the window. Or maybe hiring staff.
Willie Pellerin
Took 26 minutes of standing at the counter to get my order then you try to charge me $11.40 for three chicken tenders and a macaroni then I wait an additional 25 to 30 minutes to get the wrong order. Definitely trying better people.
Atmosphere: 2
Food: 4
Service: 1
Veronica Hernandez
They have the best biscuits ?
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Knighten
Friendly employees and helpful, food is delicious. Like every wear else prices are going up. Got the 12 piece meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes
Jessica Hough
I went the other afternoon to order a family meal. They said that there were only two biscuits left and that the manager was at Walmart getting biscuits.... I said not a problem can you just sub it for something else? The assistant manager was not sure, so she said she would call her manager. The assistant manager came back and said her manager said no, we can not sub the biscuits for anything else. So I'm like ??? What next? She said I could wait for them to drop more biscuits and it would be 15 mins.... Soo which is it... you have biscuits and they are just not baked, or your manager is out buying biscuits because you're out? And why exactly couldn't you sub it with something else??? ? I could understand if it was just that they were really busy and she had to drop some more, but the statement given to me made it seem like there was just no biscuits and the manager was out buying some. So my options were wait 15 minutes for biscuits that you supposedly didn't have.. or just not have biscuits and Church's could just care less that I paid for them. Those are not options.... I don't know what is going on with customer service as far as new managers go, but this is not it. I decided to go to chicken express. I won't be back here for a hot minute. What's sad is I chose Church's because we get bad customer service at Popeyes. The last time we went to Church's, the jalapeno poppers were pretty much empty. I'm not sure what is going on with this location
Atmosphere: 2
Food: 4
Service: 1
Gina Carroll
The staff was very nice .. The food was fresh and very good.. And prices were affordable .. Highly Recommend..Will be going there for now on ..
I have been to this location many times over the years, but this last time was a waste of forty dollars. The chicken had absolutely no taste to it. The three guys that were in there seem to be having a hard time keeping up which I understood. But the food itself just wasnt any good!!
Atmosphere: 2
Food: 1
Service: 2
Dennis Noble
Church’s always seems to struggle. Every Church’s restaurant I’ve entered seems like a restaurant that hasn’t really figured things out. My wife and I ordered wraps and one of the individuals didn’t know they had tortillas.
Paul Zepeda
Five out of five of the last times that I’ve been to this particular location I have had to leave empty-handed. I grew up on churches chicken. It’s been a staple in my household for as long as I can remember. I’m 56 now. By far this location is the absolute worst experience I have had with churches chicken in my entire life. They have really gone down. The last three times I’ve come it was close to closing time and every time they’re already counting the till and mopping the floor. Apparently nobody wants to work anymore because business hours are the hours you’re open and serving, not the hours that you’re cleaning and closing up. If you’re only gonna service your customers until 830 then please update your hours of operation because I drive 60 miles round trip to get your chicken and then have to leave and try to find something else to feed my family. The last time I came through the drive-through, a young man with a broom in his hand yelled out the back door, we close at nine. I yelled back. Is it nine? (That was rhetorical ) because it wasn’t. Nobody answered the speaker and when I drove around to the window the young lady had the till out and was closing up shop. I make it a rule of thumb to not leave bad reviews but when they are deserved, I will definitely leave one and believe me y’all have gone out of your way to deserve this one… you have broken my tradition to choose churches over other national brands. Shame on you Church’s. Never again. Jenny’s in Kirbyville is my new tradition. You can still call in your order and not have to worry about using some cheesy app and they greet you with a smile. I’ve tried calling churches before leaving my house to place an order and the phone just rings and rings until it hangs up every single time. I reiterate, Shame on you churches.
Recommended dishes: Fried Okra, Dr Pepper, Strawberry Cheesecake Fried Pie, Mashed Potatoes, Frosted Honey-Butter Biscuit, Apple Pie, 3pc Combo, Baked Mac & Cheese, Coleslaw, 8pc Meal
Eddie Golden
I have been to Church's in Lumberton twice and no matter what I order the answer is always " we don't have that" and if by some miracle they do have it your gonna have to wait 20min at least. Not sure what the delay is but it is bad business to have a lack of production during peak hours.
Edward West
Chicken was cold ask for spicy got cold regular will not go back second time for me and the last
Excellent customer service and really great team of people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Liberty Rose march
the staff is very welcoming and accommodating. chicken is always on point nice and hot. their combo meals are very filling and they have good portion sizes.
Ordered an 8 peice got 5 then asked for the correct amount got attitude and window slamed in face !!! 😑 definitely won't be back to churches not hard to count 8 peices of chicken even with 0 education
Atmosphere: 1
Food: 1
Service: 1
Unsure when customer service went completely out the window. Or maybe hiring staff.
Took 26 minutes of standing at the counter to get my order then you try to charge me $11.40 for three chicken tenders and a macaroni then I wait an additional 25 to 30 minutes to get the wrong order. Definitely trying better people.
Atmosphere: 2
Food: 4
Service: 1
They have the best biscuits ?
Atmosphere: 5
Food: 5
Service: 5
Friendly employees and helpful, food is delicious. Like every wear else prices are going up. Got the 12 piece meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes
I went the other afternoon to order a family meal. They said that there were only two biscuits left and that the manager was at Walmart getting biscuits....
I said not a problem can you just sub it for something else? The assistant manager was not sure, so she said she would call her manager.
The assistant manager came back and said her manager said no, we can not sub the biscuits for anything else.
So I'm like ??? What next?
She said I could wait for them to drop more biscuits and it would be 15 mins....
Soo which is it... you have biscuits and they are just not baked, or your manager is out buying biscuits because you're out?
And why exactly couldn't you sub it with something else??? ?
I could understand if it was just that they were really busy and she had to drop some more, but the statement given to me made it seem like there was just no biscuits and the manager was out buying some.
So my options were wait 15 minutes for biscuits that you supposedly didn't have.. or just not have biscuits and Church's could just care less that I paid for them. Those are not options.... I don't know what is going on with customer service as far as new managers go, but this is not it. I decided to go to chicken express. I won't be back here for a hot minute.
What's sad is I chose Church's because we get bad customer service at Popeyes.
The last time we went to Church's, the jalapeno poppers were pretty much empty. I'm not sure what is going on with this location
Atmosphere: 2
Food: 4
Service: 1
The staff was very nice .. The food was fresh and very good.. And prices were affordable .. Highly Recommend..Will be going there for now on ..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Frosted Honey-Butter Biscuit, Baked Mac & Cheese, 12pc Meal
I have been to this location many times over the years, but this last time was a waste of forty dollars. The chicken had absolutely no taste to it. The three guys that were in there seem to be having a hard time keeping up which I understood. But the food itself just wasnt any good!!
Atmosphere: 2
Food: 1
Service: 2
Church’s always seems to struggle. Every Church’s restaurant I’ve entered seems like a restaurant that hasn’t really figured things out. My wife and I ordered wraps and one of the individuals didn’t know they had tortillas.
Five out of five of the last times that I’ve been to this particular location I have had to leave empty-handed. I grew up on churches chicken. It’s been a staple in my household for as long as I can remember.
I’m 56 now. By far this location is the absolute worst experience I have had with churches chicken in my entire life. They have really gone down. The last three times I’ve come it was close to closing time and every time they’re already counting the till and mopping the floor. Apparently nobody wants to work anymore because business hours are the hours you’re open and serving, not the hours that you’re cleaning and closing up. If you’re only gonna service your customers until 830 then please update your hours of operation because I drive 60 miles round trip to get your chicken and then have to leave and try to find something else to feed my family. The last time I came through the drive-through, a young man with a broom in his hand yelled out the back door, we close at nine. I yelled back. Is it nine? (That was rhetorical ) because it wasn’t. Nobody answered the speaker and when I drove around to the window the young lady had the till out and was closing up shop. I make it a rule of thumb to not leave bad reviews but when they are deserved, I will definitely leave one and believe me y’all have gone out of your way to deserve this one… you have broken my tradition to choose churches over other national brands. Shame on you Church’s. Never again. Jenny’s in Kirbyville is my new tradition. You can still call in your order and not have to worry about using some cheesy app and they greet you with a smile. I’ve tried calling churches before leaving my house to place an order and the phone just rings and rings until it hangs up every single time. I reiterate, Shame on you churches.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love me some Church's
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, Dr Pepper, Strawberry Cheesecake Fried Pie, Mashed Potatoes, Frosted Honey-Butter Biscuit, Apple Pie, 3pc Combo, Baked Mac & Cheese, Coleslaw, 8pc Meal
I have been to Church's in Lumberton twice and no matter what I order the answer is always " we don't have that" and if by some miracle they do have it your gonna have to wait 20min at least. Not sure what the delay is but it is bad business to have a lack of production during peak hours.
Chicken was cold ask for spicy got cold regular will not go back second time for me and the last
Wheelchair accessibility: Didn't need it
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Okra, Mashed Potatoes, Coleslaw
Excellent customer service and really great team of people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
the staff is very welcoming and accommodating. chicken is always on point nice and hot. their combo meals are very filling and they have good portion sizes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 24 PC Texas Tenders Meal, Fries, Spicy 8pc Feast Tenders
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