Bill Miller BBQ

Good place to eat with family or friends

Atmosphere: 5

Food: 5

Service: 5

Always great food and fast service

Atmosphere: 5

Food: 5

Service: 5

Tacos were delicious.

Atmosphere: 4

Food: 5

Service: 5

How does a place say they open at 6am but I show up at 6am and the the drive thru or anything isn’t open!!!!

Atmosphere: 1

Food: 1

Service: 1

We stop on our way back home (laredo)
I wanted to take the whole pecan pie!! That's all I'm gonna say they ARE SO FREAK8NG DELICIOUS!!!!

Atmosphere: 5

Food: 5

Service: 5

Best prices for BBQ and a gallon of sweet tea. My baked potato was delicious. Love the rolls for hungry kids while you wait for your food.

Atmosphere: 5

Food: 5

Service: 5

To little food quantity for price.

Atmosphere: 2

Food: 2

Service: 2

I don’t miss small town! These employees are very childish and like to play around. I went through the drive thru took so long to have the girls take my order then the girl dropped the card reader now I have to pay at the window, unsure why you have two people outside for one person to take order and another to stand around. 🤔

Atmosphere: 1

Service: 1

I placed an order that included eggs, pinto beans, a coffee, and an unsweet tea. When I reached the window, I was informed that there were no pinto beans, so I requested hash browns instead. My tea was also forgotten and not handed to me.
As I drove away and began checking my bag, I discovered that several condiment packets had exploded and were leaking a sticky substance—possibly honey, jelly, or ketchup—throughout the bag. Since I was driving, getting my hands covered in this sticky mess was not only frustrating, it was a safety issue.
Due to this, I returned to the store and asked to speak with the manager, Mr. Frank Ybarra. I calmly explained the situation, including the missing items and the condition of the bag. His response was dismissive, focusing instead on the fact that I used a curse word—not directed at him, but out of frustration about the situation. Rather than offering a solution or an apology, he told me to “talk like an adult,” which felt condescending and completely beside the point.
At no time did Mr. Ybarra attempt to correct the order, offer a refund initially, or take responsibility for the error. His concern seemed more about policing my tone than resolving the issue. This was especially disappointing considering I had already made the effort to return to the store and discuss the matter respectfully.
In the end, I requested a full refund and left with a clear decision not to support a location where customers are treated this way. Mistakes happen—but the way they are handled is what defines good customer service. In this case, the lack of accountability, the dismissive attitude, and the failure to offer even a basic apology reflect poorly on this store’s leadership.
I sincerely hope this feedback is taken seriously, and that steps are taken to retrain staff—especially management—on how to resolve customer concerns with professionalism and empathy.

Atmosphere: 1

Food: 1

Service: 1

This is probably the 4th different selection I have tried. Bill Miller is still a delicious option for a BBQ plate.

Atmosphere: 5

Food: 5

Service: 5

Clean clean clean restaurant!!! Great good! Welcoming staff!! Fast Service!!! Relaxing environment!

Atmosphere: 5

Food: 5

Service: 5

Great fast and its bill miller

Atmosphere: 3

Food: 3

Service: 5

Too slow

Atmosphere: 3

Food: 3

Service: 3

The drive through was efficient.

Some kids from McDonalds 🍔🍟🍦came and they were flirting and hanging out with them they also gave me a really small rib and they weren't acknowledging me ya I'm a only 12 but come on do ur job