i came to CFA and used the drive through to order a grilled chicken sandwich meal. i paid, got my food and drove home. i open my sandwich box on the way home because i am starving.. only to find out, there’s NO chicken on my chicken sandwich.
i drive back to the store and go inside. i explained that there was no chicken on my sandwich and the female worker to my right just bursts into laughter. never ending laughter. meanwhile i am starving and i had to waste time to come back and get the meal i paid for. zero empathy from the workers, everyone thought it was just so funny. i clearly wasn’t happy. i wasn’t offered anything besides a remake. really? not even a new fry at LEAST? i mean come on. you gave me a sandwich with only toppings.
very disappointed in Chick-fil-A.
Atmosphere: 1
Food: 1
Service: 1
Gaby Perez
Customer service as always is the best & food is always great
My skool ordered Chick-fil-A catering for our all region band performance, where we were all starved from 7:30 to 12:00. The order did not end up arriving until, well, at the time of this review, it is 12:40 and it still had not arrived. We have 9 hungee angsty boyz. And all the other schools around us also got Chick-fil-A and THEIRS WAS HERE ON TIME!!! I’m disappointed in you, you bad, bad boys. I thought you were better than this..:
Atmosphere: 5
Food: 5
Service: 1
Nicole Duran
This location is amazing ! From going inside , drive thru , or delivery .. they always have great service and fresh food ! Thank you for serving the Mansfield community and making things so easy !
Food: 5
Service: 5
Mrs. A
Poor customer service..
Atmosphere: 1
Food: 3
Service: 1
Hunnybee
Guy on drive through ipad at 7:10 PM on 11/20 is funny 5 stars
Amy Maxam
Always on point
Atmosphere: 5
Food: 5
Service: 5
Adam Jones
The store has been in a decline the taste of their fries have sadly gone down hill and now sadly I had placed an order requiring a gluten free bun and when I received it I didn’t notice until I had gotten home that the bun while still in its package had mold on it
Atmosphere: 4
Food: 2
Service: 2
Mary W-Alves
We Frequently visit this location and the employees are mostly friendly and courteous & the food usually good to great until the 2 separate times we visited today, once in the afternoon and again at 9:00pm. Both of these times all 3 large fries were undercooked and horrible. When it happened again to us at night, we asked for new fries to be cooked and were told, “we don’t do crispy fries at this location, we will give you fresh fries”. Again the “fresh fries” were definitely undercooked, white and soft/flimsy. Eating undercooked potatoes is Not healthy so we could not finish our fries Again. I visit enough chick fila stores to know when they are cooked properly. Before these visits today, this location has had great fries that were fresh and actually cooked! Disappointed and hoping our family doesn’t get a stomach ache.
Food: 1
Service: 2
Yeimi Sanchez
The young lady I’ve encountered in the drive through the last few visits has been very underwhelming. Not the service I’m used to getting at cfa. She doesn’t even say “ you’re welcome” much less “my pleasure”
Attendants were helpful and it was cleaned on the inside.
Atmosphere: 5
Food: 5
Service: 4
Luis Alexander Martinez Ortiz
This establishment is very traditional, but what truly makes it stand out is the excellent service. It’s a great place to stop by and have a pleasant time. The menu doesn’t change much, but that’s part of its charm—you always know what to expect. If you’re craving good, flavorful chicken, this is definitely the place to go. The consistency, friendliness, and familiar atmosphere make every visit worthwhile.
Atmosphere: 4
Food: 4
Service: 5
Brian Johnson
Easy in and out. Great employees. Great Chicken sandwich.
i came to CFA and used the drive through to order a grilled chicken sandwich meal. i paid, got my food and drove home. i open my sandwich box on the way home because i am starving.. only to find out, there’s NO chicken on my chicken sandwich.
i drive back to the store and go inside. i explained that there was no chicken on my sandwich and the female worker to my right just bursts into laughter. never ending laughter. meanwhile i am starving and i had to waste time to come back and get the meal i paid for. zero empathy from the workers, everyone thought it was just so funny. i clearly wasn’t happy. i wasn’t offered anything besides a remake. really? not even a new fry at LEAST? i mean come on. you gave me a sandwich with only toppings.
very disappointed in Chick-fil-A.
Atmosphere: 1
Food: 1
Service: 1
Customer service as always is the best & food is always great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Chick-Fil-A Waffle Potato Fries, Dr Pepper
My skool ordered Chick-fil-A catering for our all region band performance, where we were all starved from 7:30 to 12:00. The order did not end up arriving until, well, at the time of this review, it is 12:40 and it still had not arrived. We have 9 hungee angsty boyz. And all the other schools around us also got Chick-fil-A and THEIRS WAS HERE ON TIME!!! I’m disappointed in you, you bad, bad boys. I thought you were better than this..:
Atmosphere: 5
Food: 5
Service: 1
This location is amazing ! From going inside , drive thru , or delivery .. they always have great service and fresh food ! Thank you for serving the Mansfield community and making things so easy !
Food: 5
Service: 5
Poor customer service..
Atmosphere: 1
Food: 3
Service: 1
Guy on drive through ipad at 7:10 PM on 11/20 is funny 5 stars
Always on point
Atmosphere: 5
Food: 5
Service: 5
The store has been in a decline the taste of their fries have sadly gone down hill and now sadly I had placed an order requiring a gluten free bun and when I received it I didn’t notice until I had gotten home that the bun while still in its package had mold on it
Atmosphere: 4
Food: 2
Service: 2
We Frequently visit this location and the employees are mostly friendly and courteous & the food usually good to great until the 2 separate times we visited today, once in the afternoon and again at 9:00pm. Both of these times all 3 large fries were undercooked and horrible. When it happened again to us at night, we asked for new fries to be cooked and were told, “we don’t do crispy fries at this location, we will give you fresh fries”. Again the “fresh fries” were definitely undercooked, white and soft/flimsy. Eating undercooked potatoes is Not healthy so we could not finish our fries Again. I visit enough chick fila stores to know when they are cooked properly. Before these visits today, this location has had great fries that were fresh and actually cooked! Disappointed and hoping our family doesn’t get a stomach ache.
Food: 1
Service: 2
The young lady I’ve encountered in the drive through the last few visits has been very underwhelming. Not the service I’m used to getting at cfa. She doesn’t even say “ you’re welcome” much less “my pleasure”
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
Great service.
Atmosphere: 5
Food: 5
Service: 5
Attendants were helpful and it was cleaned on the inside.
Atmosphere: 5
Food: 5
Service: 4
This establishment is very traditional, but what truly makes it stand out is the excellent service. It’s a great place to stop by and have a pleasant time. The menu doesn’t change much, but that’s part of its charm—you always know what to expect. If you’re craving good, flavorful chicken, this is definitely the place to go. The consistency, friendliness, and familiar atmosphere make every visit worthwhile.
Atmosphere: 4
Food: 4
Service: 5
Easy in and out. Great employees. Great Chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Perfect, Spicy Chicken Sandwich, Salads, Cobb Salad, Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich, Grilled Chicken Sandwich Meal, Side Salad, Hash Browns, Chicken Wings, Chick-Fil-A Grilled Chicken Club Sandwich, Dr Pepper, Hash Brown Scramble Burrito, Chocolate Chunk Cookie, Chick-Fil-A Cool Wrap Meal, Chick-N-Minis
Good prices and remarkably efficient despite how busy they were.
Atmosphere: 5
Food: 5
Service: 5
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