don’t usually take the time to write reviews, but my recent visit to Chick-fil-A was so exceptional that I felt compelled to share—specifically because of the incredible service I received from an employee named Philip. In a world where fast food service is often rushed or impersonal, Philip stands out as a truly rare kind of employee: one who takes pride in his work, genuinely cares about the customer experience, and goes the extra mile with a smile that makes you feel like more than just another order number. From the moment I walked into the restaurant, I noticed how attentively Philip was interacting with every guest he encountered. He had a calm, composed demeanor, but you could also see how much positive energy he brought to the space. He greeted everyone warmly—using eye contact, a friendly tone, and addressing guests with “sir” and “ma’am” in a way that felt natural and respectful, not robotic or forced. It’s little things like that which make a huge difference. When it was my turn to order, Philip welcomed me with genuine enthusiasm. He didn’t just rattle off the menu or try to rush me through—I could tell he was actually listening, making suggestions where appropriate, and ensuring I had everything I needed. I asked a few questions about some of the seasonal items, and he was incredibly knowledgeable, taking the time to describe the differences and even shared what some of the more popular choices were that day. He had clearly taken the time to learn not just the products but how to guide guests to the best experience possible. Once I placed my order, I noticed that Philip didn’t just hand off the next task to someone else—he actually followed through. He made sure my order was accurate, double-checked the packaging, and even brought it to my table personally. That’s the kind of proactive service you might expect at a fine dining establishment—not a quick service restaurant. I was blown away. But it didn’t stop there. A few minutes later, he came back around to check on me—not in an intrusive way, but just enough to make sure everything was to my satisfaction. He even offered to refill my drink and asked if I needed any sauces or condiments. He did all of this with the same calm, courteous, and upbeat attitude that made the whole experience feel genuinely personal. It’s rare to find someone in the service industry who combines professionalism, kindness, and efficiency the way Philip does. He wasn’t just doing his job—he was owning it. You could see how much pride he took in representing Chick-fil-A’s values of hospitality, respect, and service excellence. Honestly, if I were in a position to hire for customer service training or team leadership, I would try to recruit Philip on the spot. He’s exactly the kind of person who makes a brand stronger by living out its mission in everyday interactions. This kind of outstanding service is something I’ll remember, and it’s a big part of why I’ll continue to return to this Chick-fil-A location. Philip made a routine lunch stop into something memorable. He reminded me that great service can brighten someone’s day, and that one person can truly make a difference. If anyone at Chick-fil-A corporate is reading this: Philip deserves recognition. Whether it’s through a team award, a leadership opportunity, or simply knowing that customers notice and appreciate his hard work—he’s earned it. Keep up the amazing work, Philip, and thank you for setting such a high standard of excellence. The world needs more people like you
Atmosphere: 5
Food: 5
Service: 5
Brady Dean
There was this man, Phillip, and saying he is the best employee is an understatement, he is so utterly kind, caring, passionate, and kind hearted. He is so friendly and really cares about the customers. Phillip is an outstanding gentlemen and deserves some sort of reward, despite the big group, he served us with much efficiency and effort. He would refill my drink and give me sauces in a heartbeat while still gleaming a smile. Phillip is a genuinely good guy and made my day.
Atmosphere: 5
Food: 5
Service: 5
Sebastian Martinez
ME AND MY HOMIES LOVE PHILLIP. GREAT GUY ONE OF THE BEST REALLY. PHILLIP FAN CLUB IS HEREEEEE 🔥
Atmosphere: 5
Food: 5
Service: 5
Daniyal Raza
It’s really cool there’s a guy named Philip best guy I’ve ever met like Philip deserves a raise jolliest fella I’ve ever met ❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
EthanIsAsian
Great food fast service and amazing customer service Phillip is an amazing worker and he is there to make your day better ❤️
Atmosphere: 5
Food: 5
Service: 5
Sarah Ensch
My boyfriend and I actually go out of our way to go to this location, it is always 10/10 stars and if they make even the smallest mistake they make it right and go above and beyond. I truly can’t thank Brad and his team enough for all they do to keep this location running like opening day, every day. Thank you Debbie Ln and Matlock CFA!
Atmosphere: 5
Food: 5
Service: 5
Dylan Watkins
Went thinking I hand a bunch of rewards from there promo they thew giving me a bunch of free stuff to come t o find out it was only valid for one day a week after Was going daily will not be back anytime soon just dumb marketing lost you a daily customer
Atmosphere: 1
Food: 2
Service: 1
Devon Rush
Always a great experience at this location! We love having the mobile thru!
Atmosphere: 5
Food: 5
Service: 5
Jennifer “jenniedafoodie”
I haven’t been to Chick-fil-A in a while, but I had to try their pretzel cheddar club sandwich and it was delish. The pretzel bun together with the strips of bacon was the perfect combination with their crispy chicken. It was a yummy chicken sandwich. The fries were on the soggy side, but still good. Not a fan of the 1/2 lemonade and 1/2 tea, so I think I’ll stick to my usual sweet tea.
Mareth Schweitzer
Peach lemon milkshakes are too die for. I will be coming back
Chick-fil-A is usually a 5/5, but this location was terrible. It took the workers forever to take my order (I was in the drive thru). I could usually look past that if the food is good, but when I got home there was a piece of plastic fried into my chicken patty. (Seen in the picture)
Atmosphere: 4
Food: 1
Service: 1
Stefanie Machel
The staff at this location, are usually on their phones, and are not very attentive.
MostDesiredRentals Ent
People here go the extra mile in courtesy and service.
Ricky Garcia
BEST chick-fil-a I've been to
LixyBixy s
Shakes always sweet, chicken always fresh and drinks always quench my thirst theirs no better chic fil a then this
don’t usually take the time to write reviews, but my recent visit to Chick-fil-A was so exceptional that I felt compelled to share—specifically because of the incredible service I received from an employee named Philip. In a world where fast food service is often rushed or impersonal, Philip stands out as a truly rare kind of employee: one who takes pride in his work, genuinely cares about the customer experience, and goes the extra mile with a smile that makes you feel like more than just another order number.
From the moment I walked into the restaurant, I noticed how attentively Philip was interacting with every guest he encountered. He had a calm, composed demeanor, but you could also see how much positive energy he brought to the space. He greeted everyone warmly—using eye contact, a friendly tone, and addressing guests with “sir” and “ma’am” in a way that felt natural and respectful, not robotic or forced. It’s little things like that which make a huge difference.
When it was my turn to order, Philip welcomed me with genuine enthusiasm. He didn’t just rattle off the menu or try to rush me through—I could tell he was actually listening, making suggestions where appropriate, and ensuring I had everything I needed. I asked a few questions about some of the seasonal items, and he was incredibly knowledgeable, taking the time to describe the differences and even shared what some of the more popular choices were that day. He had clearly taken the time to learn not just the products but how to guide guests to the best experience possible.
Once I placed my order, I noticed that Philip didn’t just hand off the next task to someone else—he actually followed through. He made sure my order was accurate, double-checked the packaging, and even brought it to my table personally. That’s the kind of proactive service you might expect at a fine dining establishment—not a quick service restaurant. I was blown away.
But it didn’t stop there. A few minutes later, he came back around to check on me—not in an intrusive way, but just enough to make sure everything was to my satisfaction. He even offered to refill my drink and asked if I needed any sauces or condiments. He did all of this with the same calm, courteous, and upbeat attitude that made the whole experience feel genuinely personal.
It’s rare to find someone in the service industry who combines professionalism, kindness, and efficiency the way Philip does. He wasn’t just doing his job—he was owning it. You could see how much pride he took in representing Chick-fil-A’s values of hospitality, respect, and service excellence. Honestly, if I were in a position to hire for customer service training or team leadership, I would try to recruit Philip on the spot. He’s exactly the kind of person who makes a brand stronger by living out its mission in everyday interactions.
This kind of outstanding service is something I’ll remember, and it’s a big part of why I’ll continue to return to this Chick-fil-A location. Philip made a routine lunch stop into something memorable. He reminded me that great service can brighten someone’s day, and that one person can truly make a difference.
If anyone at Chick-fil-A corporate is reading this: Philip deserves recognition. Whether it’s through a team award, a leadership opportunity, or simply knowing that customers notice and appreciate his hard work—he’s earned it. Keep up the amazing work, Philip, and thank you for setting such a high standard of excellence. The world needs more people like you
Atmosphere: 5
Food: 5
Service: 5
There was this man, Phillip, and saying he is the best employee is an understatement, he is so utterly kind, caring, passionate, and kind hearted. He is so friendly and really cares about the customers. Phillip is an outstanding gentlemen and deserves some sort of reward, despite the big group, he served us with much efficiency and effort. He would refill my drink and give me sauces in a heartbeat while still gleaming a smile. Phillip is a genuinely good guy and made my day.
Atmosphere: 5
Food: 5
Service: 5
ME AND MY HOMIES LOVE PHILLIP. GREAT GUY ONE OF THE BEST REALLY. PHILLIP FAN CLUB IS HEREEEEE 🔥
Atmosphere: 5
Food: 5
Service: 5
It’s really cool there’s a guy named Philip best guy I’ve ever met like Philip deserves a raise jolliest fella I’ve ever met ❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Great food fast service and amazing customer service Phillip is an amazing worker and he is there to make your day better ❤️
Atmosphere: 5
Food: 5
Service: 5
My boyfriend and I actually go out of our way to go to this location, it is always 10/10 stars and if they make even the smallest mistake they make it right and go above and beyond. I truly can’t thank Brad and his team enough for all they do to keep this location running like opening day, every day. Thank you Debbie Ln and Matlock CFA!
Atmosphere: 5
Food: 5
Service: 5
Went thinking I hand a bunch of rewards from there promo they thew giving me a bunch of free stuff to come t o find out it was only valid for one day a week after
Was going daily will not be back anytime soon just dumb marketing lost you a daily customer
Atmosphere: 1
Food: 2
Service: 1
Always a great experience at this location! We love having the mobile thru!
Atmosphere: 5
Food: 5
Service: 5
I haven’t been to Chick-fil-A in a while, but I had to try their pretzel cheddar club sandwich and it was delish. The pretzel bun together with the strips of bacon was the perfect combination with their crispy chicken. It was a yummy chicken sandwich. The fries were on the soggy side, but still good. Not a fan of the 1/2 lemonade and 1/2 tea, so I think I’ll stick to my usual sweet tea.
Peach lemon milkshakes are too die for. I will be coming back
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Chick-fil-A is usually a 5/5, but this location was terrible. It took the workers forever to take my order (I was in the drive thru). I could usually look past that if the food is good, but when I got home there was a piece of plastic fried into my chicken patty. (Seen in the picture)
Atmosphere: 4
Food: 1
Service: 1
The staff at this location, are usually on their phones, and are not very attentive.
People here go the extra mile in courtesy and service.
BEST chick-fil-a I've been to
Shakes always sweet, chicken always fresh and drinks always quench my thirst theirs no better chic fil a then this
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