Cold Stone Creamery

The best place if you really want some good ice cream and all the options!

Atmosphere: 5

Food: 5

Service: 5

Service was horrible either employees have no knowledge of their menu or they just use any excuse to not have to do any “extra work”

Atmosphere: 1

Food: 2

Service: 1

Absolute worst customer service ever and this is not the first time I have experienced that here. Too bad we don’t have any other options in this area. Their restroom has been out of service for months. They close at 10, I got there at 7:45 and they had already picked up the tables and chairs so you can not sit. I wish they have a manager on site to see how these employees work ethics are.

The service was awful! The worker didn't take my order after my son ordered his milkshake. He tried to rush us out of the store giving me the total before I could place my order. I had to ask to order two more servings and the worker seemed upset and inconvenienced that I added to my order. The ice cream is amazing, but the service is crap. Don't bother going to this place unless you want to be ignored and feel like they're trying to rush you out the door.

Atmosphere: 3

Food: 4

Service: 1

We have been cold Stone Customers for 30 years! We are tourist in Texas; here few days so we had to stop at our favorite creamery in the USA. Zero customer service (very disappointed) no greetings when you come in ,no smiles ever, sad faces, and I had to use the bathroom to wash my hands, they told me I couldn’t! But never said why or ever (so sorry about that)???? This is not the customer service we have experienced in Texas.

Atmosphere: 1

Food: 4

Service: 1

Store very clean, customer service great and delicious chocolate and ice cream!!!

Atmosphere: 5

Food: 5

Service: 5

Arrived Saturday evening with my family several hours before the posted closing hour of 11pm only to see this sign. We drove 25 mins to this location as my girls REALLY wanted some Cold Stone. Pretty disappointing.

Atmosphere: 1

Food: 1

Service: 1

Came on a Saturday long before closing time and nobody was there. Lights were off.

Atmosphere: 1

Food: 1

Service: 1

My family and I went for some ice cream and the customer service was deplorable. Employee by the name Brandon lacked customer service etiquette. He had no smile and looked bothered taking and preparing our order. This is an unacceptable behavior and looks bad for the company.

Atmosphere: 1

Food: 1

Service: 1

Ice cream is really good. Just be careful here since they rip you off at this location.

Atmosphere: 3

Food: 4

Service: 1

Great service! First time here and the kids loved it!

Very clean, good standards, workers were wiping down tables in between each guest who sat there.

Atmosphere: 5

Food: 5

Service: 5

The ice cream was delicious and the service was great. Thanks Jordan, for the amazing service!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake Remix

Delicious craft ice cream & dipped apples.Cons- low staff during peak hours and sitting area not clean.

Atmosphere: 1

Food: 5

Service: 1

Cold Stone Creamery is located in The Shops on Broad right off the 287 freeway, serving up delicious creamy ice cream and more such as candy apples, fudge, and chocolate pecan clusters!We came through on a weekday in the evening and waited roughly 5 minutes to be served due to the line from everyone wanting ice cream. Inside, there are tables and chairs to sit at and enjoy your dessert and also have restrooms on site as well. They have many menus posted up about their signature creations, which involve ice cream that is mixed with other ingredients such as cookies, sprinkles, and other various toppings. They also have a display case showcasing all the ice cream flavors they carry and are willing to give you any sample you would like. We went ahead and sampled the cotton candy and mint chocolate chip in which they tasted amazing but went ahead and ordered the Oreo overload, which consisted of double oreo cookies, chocolate chips and fudge in sweet cream. We also got the birthday cake remix, which was a cake batter ice cream with rainbow sprinkles, brownies, and fudge. We went ahead and got one in a waffle cone and the other in a cup.The ice cream was rich and creamy and definitely lived up to its name. It was packed with flavor, and the toppings played a tremendous role in the making. The brownie was nice and moist and complemented the cake batter, while the sprinkles gave a nice sugary taste in every bite. All of the staff and employees were super attentive and were eager to serve us. The store manager was even on site helping out getting the line moving and promoting their fabulous reward card program. Overall, it was definitely a sweet treat to have, and I'm looking forward to enjoying another one soon or maybe trying some of the candy apples, caramel, and fudge they also serve.

Atmosphere: 4

Food: 4

Service: 4

Employees told us that they was closed even though the website says that they don’t close till 10 and refused to help us with our order, and being unprofessional