Marble Slab Creamery

Thanks for taking our call and ensuring yall had waffle bowls...my wife's favorite, everything was wonderful including the delicious cookies!

Atmosphere: 4

Food: 4

Service: 4

Great food, great desserts, great service!

Atmosphere: 5

Food: 5

Service: 5

Spent $16 on three normal size cookies and a regular ice cream that was not filled all the way. We like the food, but this seems like price gouging. TIFF treats is a better value for better tasting cookies. The staff were very nice.

Atmosphere: 4

Food: 4

Service: 4

I had several wonderful experiences along with amazing customer service. The cookies were very tasty and the staff was very helpful! They let me sample ice cream and are always so welcoming.

Atmosphere: 5

Food: 5

Service: 5

Very sloppy. Ice cream and mix ins are not refreshed.Service was good.

Food: 1

Service: 4

Highly disappointed with this location. First, it's not til after I've got 2x cups of Marble Slab ice-cream that you find out they don't participate in the Marble Slab rewards, only the American Cookie, so I can't earn points for the purchase of $20 (too expensive for what you get but hey as a treat I don't mind as long as I'm earning points). Then I don't even eat my ice-cream that was butter pecan with Graham cracker, strawberry puree & other bits. The Graham cracker they make into a fine dust, instead of leaving it in small squares like other places, so the texture of ice-cream is mealy, like sawdust, with no taste of Graham cracker. Then the strawberry puree they use tastes so artificial. Trashed mine, but at least my sister enjoyed her plain chocolate icecream. So I won't be returning here. I'll just stick to the one further up the highway. -__-

Food: 1

I came in to order the shake I usually get from marble slab I had never been into the one in Mansfield until now and will not be returning. All the menu screens were off and they only had a little menu that didn’t even list all their items, for example there was only ice cream no shakes. Once I asked if they had shakes he said yes even though it wasn’t shown on the menu I asked what kind? He couldn’t even tell me what flavors they had. I asked if they had cookies n cream and they did and I asked for a regular, he filled my (REGULAR SIZE) HALFWAY! No chocolate drizzle or whip cream like there usually is. No work ethic and they saw nothing wrong with it.

I came in to order the shake I usually get from marble slab I had never been into the one in Mansfield until now and will not be returning. All the menu screens were off and they only had a little menu that didn’t even list all their items, for example there was only ice cream no shakes. Once I asked if they had shakes he said yes even though it wasn’t shown on the menu I asked what kind? He couldn’t even tell me what flavors they had. I asked if they had cookies n cream and they did and I asked for a regular, he filled my (REGULAR SIZE) HALFWAY! No chocolate drizzle or whip cream like there usually is. No work ethic and they saw nothing wrong with it.

HORRIBLE PLACE! Do not go there - I would recommend going to the other one off Broad St. The GM is very rude! They didn’t take my number and I paid for my son’s cookie cake. They had an emergency and had to close early but didn’t call me to let me know. At the time order was placed they didn’t ask for my number. I called this morning and Christina/ GM was very rude and kept yelling over the phone. I didn’t trust her to give my CC # over the phone but told her I would come up and get refund. Will never go back and will tell all my friends not to go up there.

I’m not sure if ownership has changed or supply costs have forced some decisions on how and when cookies are baked but the service is not the same and inventory is always low or won’t be available until the next day!!!

Ice cream was okay. Service was great. We got three kid-cups and paid almost $18!!! I did not check the price before buying and that is my problem but I really was not expecting a $4.99 for a kid size cup of ice cream. Way over priced!!! To the owner’s response: quality is important and that is not a question. However, there are many stores out there that provide similar or better quality for half the price. I appreciate your response though. Thanks!

Great food, but they often get your order wrong if you order via Uber eats

Tonight, I picked up my custom ordered ice cream cake from Marble Slab Creamery. I ordered medium sized vanilla cake with sweet cream and heath bar mix. When I picked it up everything looked great so I even tipped them as I payed and left. This store is about 20 minutes from my work and about 40 minutes from my home(country life). When I get home I put the cake in my deep freeze and eat my birthday dinner with my family. We pull out the cake which still looks amazing and we slice out four slices. Problem number one: I notice that the ice cream is one layer and I can barely see any candy between the ice cream layer and the cake layer. This is odd because the whole point of marble slab is they mix in the candy with your ice cream. I brush this off as just someone being in a rush. Problem number two: I take my first bite and thankfully I do not have a peanut allergy because I take a large bite of Reese’s Peanut Butter Cup. At first I don’t say anything sometimes candy mixes happen and I think maybe a piece just fell in. NOPE. The entire cake is Reese’s Peanut Butter cups. My husband and son are happy because it’s their favorite but I happen to hate peanut butter in desserts. My husband says jokingly that this can be his cake and he’ll get me one that I like later this week. At this point I’m frustrated and I decide to call because while I don’t have a peanut allergy someone else might and I paid over $45 plus a tip, for a cake that I really don’t like. Problem number three: I call and very politely explain the issue I had and at first the clerk was very understanding took my information and said she’d have her manager call me back either tomorrow or the day after. She calls back within the hour and I am impressed. Then the clerk tells me to bring in the cake tonight and her manager will review the cake and call me back in a few days. Remember how I said I live 40 minutes away, I inform the clerk of this and her response is, “if you live 40 minutes away why did you choose our establishment?” I inform her I live in the country and that this location is closest to my work. I also am frustrated because she expects me drive 40 minutes to drop off a cake that needs to be inspected. She then tells me this is a he said she said situation and that they need to look the cake over. I then ask to speak to a manager and she tells me she is the supervisor and her managers unavailable. I end the call with well thanks happy birthday to me. I understand that mistakes happen and I understand that people take advantage of businesses but seriously this is ridiculous. I will never visit a Marble Slab again.

It's a terrible place, I don't know if it's because they don't want to do their job, or what's the reason? You order something on the menu and they say they don't have it, you ask what something on the menu is made of and they don't know, you ask them for something on the menu that is online and they say that they do not sell it I recommend people not to come to this place and look for another place

Tonight, I picked up my custom ordered ice cream cake from Marble Slab Creamery. I ordered medium sized vanilla cake with sweet cream and heath bar mix. When I picked it up everything looked great so I even tipped them as I payed and left. This store is about 20 minutes from my work and about 40 minutes from my home(country life). When I get home I put the cake in my deep freeze and eat my birthday dinner with my family. We pull out the cake which still looks amazing and we slice out four slices. Problem number one: I notice that the ice cream is one layer and I can barely see any candy between the ice cream layer and the cake layer. This is odd because the whole point of marble slab is they mix in the candy with your ice cream. I brush this off as just someone being in a rush. Problem number two: I take my first bite and thankfully I do not have a peanut allergy because I take a large bite of Reese’s Peanut Butter Cup. At first I don’t say anything sometimes candy mixes happen and I think maybe a piece just fell in. NOPE. The entire cake is Reese’s Peanut Butter cups. My husband and son are happy because it’s their favorite but I happen to hate peanut butter in desserts. My husband says jokingly that this can be his cake and he’ll get me one that I like later this week. At this point I’m frustrated and I decide to call because while I don’t have a peanut allergy someone else might and I paid over $45 plus a tip, for a cake that I really don’t like. Problem number three: I call and very politely explain the issue I had and at first the clerk was very understanding took my information and said she’d have her manager call me back either tomorrow or the day after. She calls back within the hour and I am impressed. Then the clerk tells me to bring in the cake tonight and her manager will review the cake and call me back in a few days. Remember how I said I live 40 minutes away, I inform the clerk of this and her response is, “if you live 40 minutes away why did you choose our establishment?” I inform her I live in the country and that this location is closest to my work. I also am frustrated because she expects me drive 40 minutes to drop off a cake that needs to be inspected. She then tells me this is a he said she said situation and that they need to look the cake over. I then ask to speak to a manager and she tells me she is the supervisor and her managers unavailable. I end the call with well thanks happy birthday to me. I understand that mistakes happen and I understand that people take advantage of businesses but seriously this is ridiculous. I will never visit a Marble Slab again.