Very friendly cashier. The food is delicious and the atmosphere is pleasant too.
Atmosphere: 5
Food: 5
Service: 5
Trish Knoll
Whew we! These burgers and fries were SO GOOD! I had the Blue Burger and it was delicious, hot and a good size patty. Came fast, restaurant was clean and quiet. Definitely a must.
Atmosphere: 5
Food: 5
Service: 5
Patricia Thomas
Tonight I thought I'd try a restaurant in Mansfield that I have never tried and my decision to eat here was the BEST!
This SPOT is FIRE! I'm typically not a fan of Burgers but I ate theirs and enjoyed EVERY BITE.
Entire Meal-FRESH, HOT, & DELICIOUS! Service - Professional and Patient while dealing with my indecisiveness Wait Time - Short Will I return? ABSOLUTELY Took a bite in the car and couldn't wait to drive home to eat it so I devoured the meal in my car 😋
Pepper
Very clean restaurant with plenty of seating. I got the blue cheese bacon burger and tastes awesome. The fries are seasoned well and not over salty. Half vanilla and half chocolate milkshake. High quality food. Great customer service. Food came out hot, fast and fresh🍟 🍔
Matthew Lambert
Great place to grab a burger!
Big portions, good food, always nice to support a local business. Lived in the area for 2 years and never had a bad meal here.
I’d recommend the blue cheese and bacon burger.
Bryon Williams
Huge and delicious burgers! My wife and I tried them and they did not disappoint.
Debbie Lacey
We are long time and frequent customers, and usually I would give them a 4 or 5 across the board, but the 3 star review is because of one person, presumably the co-owner or co-manager. Normally, the customer service is very good, but recently, any complaint about an order, no matter how politely delivered, is met with anger from the co-manager. I have seen and been told but never experienced it until today. Today, my husband's order was incorrect. It was an honest mistake. They gave him the same side as mine, but that wasn't what he ordered. He orders exactly the same thing every time, so it's not as though he just misspoke. However, when my husband politely told her about the mistake, she went on the defensive, declaring that he got what he ordered, not once but several times. My husband politely but firmly stood his ground, and eventually he got his corrected order. However, it put a damper on our Mother's Day lunch. Customer service is important.
Jay Jay
1-Star Review Let me be clear: this review is not about the food, because the food at Hideout Burgers is usually pretty good — that’s why we’ve come back several times. But today’s experience was completely unacceptable, and I’ve never been so frustrated by the way I was treated at a restaurant.
We normally order a couple of cheeseburgers, but this time we decided to split one burger and try some fries. We noticed they had a new option: fries dipped in chicken grease. We were curious and decided to try them. When the food came out, everything was fine except for those fries — they were undercooked and not even close to being done properly.
I brought them back up to the counter and politely let the older woman working there know. I asked if we could simply exchange them for regular fries. Her response was, “No, we don’t do that.” I then asked if she could just re-cook them. She took the fries — which I had already eaten off of — to the back, and re-cooked the same fries.
That was incredibly unsanitary. When I told her that was disgusting, she got visibly upset with me for refusing to take the same fries back. I then asked for a refund for just the fries, and again she said, “We don’t do that,” and walked off. A few minutes later, she came back with a random batch of fries that looked like they had just been sitting in the back.
At that point, we left. I don’t understand how a restaurant can think it’s okay to re-cook and re-serve food that’s already been eaten off of. That, along with the attitude and total lack of customer service, was beyond disappointing.
Again, the food here is usually good. But after today, I will never return to Hideout Burgers. The way I was treated was unacceptable.
Ess Martin
The bacon cheeseburger is fire! (That's a good one)!
Amazing burgers with a huge menu selection and great prices.
Ben Sanford
Been eating here for years. Always great burgers and fries with a lot of options to choose from.
Nicole Wilcott
I treated my son here & OMG am I glad I did. We ordered a Philly cheese steak with chili cheese fries, a turkey burger with the best onion rings I have ever tasted & a ghost pepper burger that was delicious down to the last bite👌🏼 DEFINITELY 10 Out of 10!!!!
Scott Kingsley Clark
Laid back atmosphere, great food that’s fresh and not seemingly over processed or over priced. Just right!
Tally Crumholt
Food was good , came quickly. Burger, for some reason tasted good but not as good as before ( been awhile since there last) fries were very good but mostly were short peices and not long in length. Place was too quiet with no music or sounds
Love the Cheese fries!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tater Tots, Cheese Burger, Cheese Fries
Very friendly cashier. The food is delicious and the atmosphere is pleasant too.
Atmosphere: 5
Food: 5
Service: 5
Whew we! These burgers and fries were SO GOOD! I had the Blue Burger and it was delicious, hot and a good size patty. Came fast, restaurant was clean and quiet. Definitely a must.
Atmosphere: 5
Food: 5
Service: 5
Tonight I thought I'd try a restaurant in Mansfield that I have never tried and my decision to eat here was the BEST!
This SPOT is FIRE! I'm typically not a fan of Burgers but I ate theirs and enjoyed EVERY BITE.
Entire Meal-FRESH, HOT, & DELICIOUS!
Service - Professional and Patient while dealing with my indecisiveness
Wait Time - Short
Will I return? ABSOLUTELY
Took a bite in the car and couldn't wait to drive home to eat it so I devoured the meal in my car 😋
Very clean restaurant with plenty of seating. I got the blue cheese bacon burger and tastes awesome. The fries are seasoned well and not over salty. Half vanilla and half chocolate milkshake. High quality food. Great customer service. Food came out hot, fast and fresh🍟 🍔
Great place to grab a burger!
Big portions, good food, always nice to support a local business. Lived in the area for 2 years and never had a bad meal here.
I’d recommend the blue cheese and bacon burger.
Huge and delicious burgers! My wife and I tried them and they did not disappoint.
We are long time and frequent customers, and usually I would give them a 4 or 5 across the board, but the 3 star review is because of one person, presumably the co-owner or co-manager. Normally, the customer service is very good, but recently, any complaint about an order, no matter how politely delivered, is met with anger from the co-manager. I have seen and been told but never experienced it until today. Today, my husband's order was incorrect. It was an honest mistake. They gave him the same side as mine, but that wasn't what he ordered. He orders exactly the same thing every time, so it's not as though he just misspoke. However, when my husband politely told her about the mistake, she went on the defensive, declaring that he got what he ordered, not once but several times. My husband politely but firmly stood his ground, and eventually he got his corrected order. However, it put a damper on our Mother's Day lunch. Customer service is important.
1-Star Review
Let me be clear: this review is not about the food, because the food at Hideout Burgers is usually pretty good — that’s why we’ve come back several times. But today’s experience was completely unacceptable, and I’ve never been so frustrated by the way I was treated at a restaurant.
We normally order a couple of cheeseburgers, but this time we decided to split one burger and try some fries. We noticed they had a new option: fries dipped in chicken grease. We were curious and decided to try them. When the food came out, everything was fine except for those fries — they were undercooked and not even close to being done properly.
I brought them back up to the counter and politely let the older woman working there know. I asked if we could simply exchange them for regular fries. Her response was, “No, we don’t do that.” I then asked if she could just re-cook them. She took the fries — which I had already eaten off of — to the back, and re-cooked the same fries.
That was incredibly unsanitary. When I told her that was disgusting, she got visibly upset with me for refusing to take the same fries back. I then asked for a refund for just the fries, and again she said, “We don’t do that,” and walked off. A few minutes later, she came back with a random batch of fries that looked like they had just been sitting in the back.
At that point, we left. I don’t understand how a restaurant can think it’s okay to re-cook and re-serve food that’s already been eaten off of. That, along with the attitude and total lack of customer service, was beyond disappointing.
Again, the food here is usually good. But after today, I will never return to Hideout Burgers. The way I was treated was unacceptable.
The bacon cheeseburger is fire! (That's a good one)!
Restaurantji Recommends
Amazing burgers with a huge menu selection and great prices.
Been eating here for years. Always great burgers and fries with a lot of options to choose from.
I treated my son here & OMG am I glad I did. We ordered a Philly cheese steak with chili cheese fries, a turkey burger with the best onion rings I have ever tasted & a ghost pepper burger that was delicious down to the last bite👌🏼 DEFINITELY 10 Out of 10!!!!
Laid back atmosphere, great food that’s fresh and not seemingly over processed or over priced. Just right!
Food was good , came quickly.
Burger, for some reason tasted good but not as good as before ( been awhile since there last) fries were very good but mostly were short peices and not long in length.
Place was too quiet with no music or sounds
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