good pizza served hot!!!!!! service is great nick,savanah,taber,britney and megan i appreciate all of you, thanks!!!!!!!
David Sharp
If your blind system doesn’t work, don’t offer it. Own your mistakes and apologize. It’s not that hard.
Service: 1
Rod Jam
Ordered twice from this location. Both times the pizzas took almost 1 hour and 30 mins. The Pizza is a 6 out of 10, but the service is a zero. There should be no reason why it takes 1 hour and 30 mins to get a Pizza. Maybe once, but both times an hour and 30 min wait??? I will never waste my hard earn money at this location again!!!
Atmosphere: 1
Food: 2
Service: 1
Cynthia Gerlach
Best Pizza Ever!Takes me back to my college days!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mama's Size Pepperoni Pizza, Italian Sausage and Mushroom Pizza, Dressing
The food was amazing. It was a long wait but so worth it!
Atmosphere: 5
Food: 5
Service: 5
B P.
Unprofessional customer service. The manager is not helpful and has an attitude that the customer is wrong. When I called to talk about the situation of a wrong order, I was hung up on by the manager. He said they were busy, that's why we were missing a pizza and half our family did not have dinner to eat.
Ms Young
It took over 20 minutes for us to get our food. The prices are not reasonable for the items you get.
Atmosphere: 2
Food: 1
Service: 1
J E
I ordered 2 pizzas. Cost came to $50.But I went inside to order to go. And I waited about 20 minutes. I was good with all of this.HOWEVER, when you pay on a to-go order they expect you to TIP them???
Atmosphere: 4
Food: 5
Service: 4
D T
I ordered pizza and wings from this place. It was door dashed to me missing an order of wings. When I called I was asked to go get them, okay that's annoying but someone went and got them. When I called whoever Adam is asked me if I was sure I didn't get them?? What? Then realized he only sent one of the two orders. Fast forward to eating the pizza. My sister bites down on her cheese pizza and pulls a toothpick out with her teeth! A TOOTHPICK! So I call again not asking for anything not needing anything, just to let the personnel know. But Adam felt the need to speak over me and tell me how he can't control what Doordash does when they get the food. Excuse me? It was baked into the pizza. I didn't want anything but to call and let them know, but Adam was wildly rude spoke to me like a child and blamed Doordash, so naturally now I'm livid. I still don't want a refund or any type of credit, I simply don't want this to happen to another customer.
I ordered pizza and wings from this place. It was door dashed to me missing an order of wings. When I called I was asked to go get them, okay that's annoying but someone went and got them. When I called whoever Adam is asked me if I was sure I didn't get them?? What? Then realized he only sent one of the two orders. Fast forward to eating the pizza. My sister bites down on her cheese pizza and pulls a toothpick out with her teeth! A TOOTHPICK! So I call again not asking for anything not needing anything, just to let the personnel know. But Adam felt the need to speak over me and tell me how he can't control what Doordash does when they get the food. Excuse me? It was baked into the pizza. I didn't want anything but to call and let them know, but Adam was wildly rude spoke to me like a child and blamed Doordash, so naturally now I'm livid. I still don't want a refund or any type of credit, I simply don't want this to happen to another customer.
Veronica Jenkins
I have to take time out and rave about how much I love Mama’s in Mansfield. This is not my first time here, but today they knocked it out of the park for me.For those of you who are familiar with Mama’s I’m sure you’ve all signed up to be a Mama’s Insider. As you know Tuesdays is when they send out their deal for a 2 topping large pizza for $14. That being said; today was also the day our little book club decided to meet and take advantage of the deal.Along with another big family of about 15, people picking up pizza nonstop while we were there, and other patrons enjoying dinner with loved ones.My group included 7 adults and 4 children. The other big family group had children ranging in ages from toddler to preteen. For any smaller restaurant, that might be a lot, when you include smaller families walking in taking tables, but not for Mama’s Mansfield! Not once did I see any Mama’s Employee act annoyed or overwhelmed. In fact, every single Mama’s Employee had a smile on their face, remained polite, asked us if we needed anything, did not seem to mind that both families had moved tables around and took up the majority of the main dining area, and did not even bat an eye when children (mine included) cried. It’s places like these that will keep me coming back, because you truly feel welcomed. I was super impressed by everyone working there today. I hope you visit this location soon, and enjoy the same service I did. Oh, and their pizza is one of my favorite pizzas around! Always deliciousKid-friendliness: I’m one of those moms who gets embarrassed when my kid is THAT kid. While we were here, I never once saw anyone roll their eyes or make rude comments when my kid started throwing a fit. If anything, people asked if I needed anything, and it was a huge relief. Plus the big family table next us were super kind and friendly. They even gave my daughter some candy their son had won from the candy machine. So sweet!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Miguel A.
If you want to wait 1hr and a half to get your food come here. Worst place. They say"we're still working on it" when there's no one sitting down
Espana
First time here.Ordered over the phone. The lady wasn't very friendly. ?When I went in to pick it up, the lady at the counter completely ignored me after looking at me ❌️ so the guy next to her offered to help me. Then, to top off, a couple came in after me, and the same lady was so belittling to the guy who might have been on a date. ? She was so horrible to him, and he explained he was tired from just getting off work. Come to find out later after overhearing her brag to another customer she's a manager, and it is just crazy. A person who is that pompous, lazy, and unprofessional should not be a manager. As long as she's there, I won't be giving this place another try. ?The pizza was pretty good aside from it lacking sauce. Very dry, but the quality was there, I believe.
Food: 4
Service: 4
Barrett Garrison
For pizza, and the quality, I find this pizza over priced. I'm not saying it's bad though. The service was great and very friendly. They also have a lunch buffet that is more economical.
good pizza served hot!!!!!! service is great nick,savanah,taber,britney and megan i appreciate all of you, thanks!!!!!!!
If your blind system doesn’t work, don’t offer it. Own your mistakes and apologize. It’s not that hard.
Service: 1
Ordered twice from this location. Both times the pizzas took almost 1 hour and 30 mins. The Pizza is a 6 out of 10, but the service is a zero. There should be no reason why it takes 1 hour and 30 mins to get a Pizza. Maybe once, but both times an hour and 30 min wait??? I will never waste my hard earn money at this location again!!!
Atmosphere: 1
Food: 2
Service: 1
Best Pizza Ever!Takes me back to my college days!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mama's Size Pepperoni Pizza, Italian Sausage and Mushroom Pizza, Dressing
Best pizza around for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mama's Size Pepperoni Pizza, Supreme Pizza
The food was amazing. It was a long wait but so worth it!
Atmosphere: 5
Food: 5
Service: 5
Unprofessional customer service. The manager is not helpful and has an attitude that the customer is wrong. When I called to talk about the situation of a wrong order, I was hung up on by the manager. He said they were busy, that's why we were missing a pizza and half our family did not have dinner to eat.
It took over 20 minutes for us to get our food. The prices are not reasonable for the items you get.
Atmosphere: 2
Food: 1
Service: 1
I ordered 2 pizzas. Cost came to $50.But I went inside to order to go. And I waited about 20 minutes. I was good with all of this.HOWEVER, when you pay on a to-go order they expect you to TIP them???
Atmosphere: 4
Food: 5
Service: 4
I ordered pizza and wings from this place. It was door dashed to me missing an order of wings. When I called I was asked to go get them, okay that's annoying but someone went and got them. When I called whoever Adam is asked me if I was sure I didn't get them?? What? Then realized he only sent one of the two orders. Fast forward to eating the pizza. My sister bites down on her cheese pizza and pulls a toothpick out with her teeth! A TOOTHPICK! So I call again not asking for anything not needing anything, just to let the personnel know. But Adam felt the need to speak over me and tell me how he can't control what Doordash does when they get the food. Excuse me? It was baked into the pizza. I didn't want anything but to call and let them know, but Adam was wildly rude spoke to me like a child and blamed Doordash, so naturally now I'm livid. I still don't want a refund or any type of credit, I simply don't want this to happen to another customer.
Food: 1
Service: 1
Restaurantji Recommends
I ordered pizza and wings from this place. It was door dashed to me missing an order of wings. When I called I was asked to go get them, okay that's annoying but someone went and got them. When I called whoever Adam is asked me if I was sure I didn't get them?? What? Then realized he only sent one of the two orders. Fast forward to eating the pizza. My sister bites down on her cheese pizza and pulls a toothpick out with her teeth! A TOOTHPICK! So I call again not asking for anything not needing anything, just to let the personnel know. But Adam felt the need to speak over me and tell me how he can't control what Doordash does when they get the food. Excuse me? It was baked into the pizza. I didn't want anything but to call and let them know, but Adam was wildly rude spoke to me like a child and blamed Doordash, so naturally now I'm livid. I still don't want a refund or any type of credit, I simply don't want this to happen to another customer.
I have to take time out and rave about how much I love Mama’s in Mansfield. This is not my first time here, but today they knocked it out of the park for me.For those of you who are familiar with Mama’s I’m sure you’ve all signed up to be a Mama’s Insider. As you know Tuesdays is when they send out their deal for a 2 topping large pizza for $14. That being said; today was also the day our little book club decided to meet and take advantage of the deal.Along with another big family of about 15, people picking up pizza nonstop while we were there, and other patrons enjoying dinner with loved ones.My group included 7 adults and 4 children. The other big family group had children ranging in ages from toddler to preteen. For any smaller restaurant, that might be a lot, when you include smaller families walking in taking tables, but not for Mama’s Mansfield! Not once did I see any Mama’s Employee act annoyed or overwhelmed. In fact, every single Mama’s Employee had a smile on their face, remained polite, asked us if we needed anything, did not seem to mind that both families had moved tables around and took up the majority of the main dining area, and did not even bat an eye when children (mine included) cried. It’s places like these that will keep me coming back, because you truly feel welcomed. I was super impressed by everyone working there today. I hope you visit this location soon, and enjoy the same service I did. Oh, and their pizza is one of my favorite pizzas around! Always deliciousKid-friendliness: I’m one of those moms who gets embarrassed when my kid is THAT kid. While we were here, I never once saw anyone roll their eyes or make rude comments when my kid started throwing a fit. If anything, people asked if I needed anything, and it was a huge relief. Plus the big family table next us were super kind and friendly. They even gave my daughter some candy their son had won from the candy machine. So sweet!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
If you want to wait 1hr and a half to get your food come here. Worst place. They say"we're still working on it" when there's no one sitting down
First time here.Ordered over the phone. The lady wasn't very friendly. ?When I went in to pick it up, the lady at the counter completely ignored me after looking at me ❌️ so the guy next to her offered to help me. Then, to top off, a couple came in after me, and the same lady was so belittling to the guy who might have been on a date. ? She was so horrible to him, and he explained he was tired from just getting off work. Come to find out later after overhearing her brag to another customer she's a manager, and it is just crazy. A person who is that pompous, lazy, and unprofessional should not be a manager. As long as she's there, I won't be giving this place another try. ?The pizza was pretty good aside from it lacking sauce. Very dry, but the quality was there, I believe.
Food: 4
Service: 4
For pizza, and the quality, I find this pizza over priced. I'm not saying it's bad though. The service was great and very friendly. They also have a lunch buffet that is more economical.