Portillo's Mansfield

Finally tried this place today after seeing a reel on Social media. I ordered for pick up. I was a little lost as it was my first time inside here. One of the workers looked at me and didn’t even greet me nor ask if I needed anything. I figured out where the pick up area was. I ordered the bacon cheese burger, fries, the chocolate cake, and a chocolate shake. The burger was pretty okay. Definitely Whataburger is better. The crinkles fries were pretty good though. Chocolate malt tasted like one from whataburger or sonic, so nothing special. Now the chocolate cake slice, that was the BEST thing out of my order. If I come back, it’ll be definitely for the cake

Atmosphere: 3

Food: 3

Service: 2

I had pretty high hopes because I love hotdogs. These are closer to what Texans consider sausages than actually hotdogs. There is a hard snap and chewy skin on the dogs. The bread is good. The chili cheese dog is slightly worse than weinershnitzel. The Chicago dog is kind of bland which was very surprising. The Italian beef sandwich with the peppers is the best thing we had, other than the amazing chocolate cake. I don't think we will be back unfortunately unless its just to get a piece of cake or cake shake.

Atmosphere: 4

Food: 3

Service: 4

Was my birthday pick since I never had been & seen the reviews. I ordered several things to try and at best it was meh. The beef sandwich was so greasy I couldn't hardly eat & the gravy had a layer of grease on top of it. The polish sausage was ok but a little burnt on the ends & was dry.
The fries just ok. The best thing I ordered was the Chicago dog but that being said I don't know if I'd ever go back.

Atmosphere: 4

Food: 2

Service: 4

Good burger

Taste the same as we had in Chicago. Good Italian beef, combo, hot dogs and onion rings. Not low calorie meals so we can't go too often, but very good when we do.

Atmosphere: 4

Food: 5

Service: 5

$9.99 burger deal was a great bargain and even better taste! I'll be going back for more. Crinkle cut fries were cold, but fortunately, the burger made up in flavor over the temperature of the fries. Quick service too when ordered online.

Well 9 months later I come back and use the drive-through. The young girl was very friendly and took my order then accepted my payment. I get to pick up my order at the second window I drive all the way home to find out she didn't place the order for the correct sandwiches.

Great food and service. We enjoyed the clean establishment and food options.

Atmosphere: 5

Food: 5

Service: 5

Pro tip: their Chicago stuff is meh
Get the burger. Easily better than Whataburger or in n out. I said what I said

Atmosphere: 5

Food: 5

Service: 5

Every quick to order from kiosk and food was ready less than 10 minutes. Place is big where you not bumping into people. Staff was great. Food was good for my first time there.

Atmosphere: 5

Food: 5

Service: 5

For the price I pay for these hot dogs I expect Chik Fil a level service.

Everytime I have an order with 3 or more jumbo hot dogs. The employee has to get on a walkie, get in touch with HQ and get manager approval to drop more hot dogs and then tell me it will be a 20 min wait XD

I know inflation is tough my guy, but damn having 3 cooked hot dogs ready to go seems like a good idea.

I'm stuck going back to this location because my mom really likes these hot dogs.

Atmosphere: 4

Food: 4

Service: 1

Bacon Hamburgers are so good .. very juicy and big!

Atmosphere: 5

Food: 5

Service: 4

We were excited to try this place. Then we got our food and was quickly disappointed. I got a burger that was very bland. It tasted like a frozen pre-made patty with no flavor. Probably won’t go back.

Atmosphere: 4

Food: 2

Service: 3

Hot dogs were great but fries were cold and stale. Hope they do better next time I come. Only get 1 one more try.

Atmosphere: 4

Food: 3

Service: 4

Love those Chicago dogs with soft bun. Super ean and fast delish food.

Atmosphere: 5

Food: 5

Service: 5