They gave me the wrong order. Worst part it wasn’t even a slush still at least. I ordered a mangonada slush and went home with a regular orange soda!!!!! I HATE carbonated drinks. The workers need to get more serious.
Service: 1
J P
CHECK YOUR ORDER AND IF NOT CORRECT, GET A REFUND. I have went to this Sonic on two separate occasions and both times had a problem with the order. First time got a Cherry Limeade that was pretty much Sprite and syrup and no cherries. The last time ordered appetizer and specialty drink. The appetizer was not served as per the official menu with the correct sauce, and the drink was a plain soda even though I paid extra to "upgrade". The staff knowingly served these items wrong because they did not have the correct ingredients to make them correctly. They stated it was "miscommunication" but could not re-make them correctly as they did not have what was needed. Contacted Sonic corporate and they are pretty useless at doing anything or even getting back to you. BUYER BEWARE.
Atmosphere: 1
Food: 1
Service: 1
betty boultinghouse
food made the way they want to make it, not what you ordered.
Food: 2
Service: 4
Natalie Hahn
Forgot half the order then told me I never ordered it and wanted to charge me again. I don't go very often but when I do go this always seems to happen
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Tots, Chili
Quynci Wright
Staff here is so rude
Atmosphere: 2
Food: 3
Service: 1
RhettWilson77
EVERY TIME I GO HERE THEY GET MY ORDER WRONG, ALL I NEED IS A COUPLE OF DRINKS. Some people are good helpful people but most here don’t care about their customers.
Atmosphere: 4
Food: 4
Service: 1
Chandra
The drive-thru order taker this evening was quite short. Maybe understanding that she is in a job of "service" and retraining will help. The young man who cashed me out was nice enough though. He saved the order from being canceled.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Mozzarella Sticks
Taylor Colasont
Always enjoy coming to this Sonic. Cheap drinks and good deals on good food. Never any issues with my orders, always quick once I check-in on the app.
Atmosphere: 5
Food: 5
Service: 5
dorothy Kirkwood
No issues good food
Atmosphere: 5
Food: 5
Service: 5
Maddie F
Megan is the best car hop here! Food is always hot, fresh, and comes out quickly. Drinks and shakes are mixed well and have great flavor.
This is the worst sonic of all locations in DFW but I will give credit where credit is due. That being said the guy mgr and Gregory give great service but the girls have carefree attitudes. The girls have gotten 11 out of 12 orders incorrect and they don't care when you let them know. The girl night mgr has an attitude problem and I wanted to congratulate her because her bad attitude cost the store 7 - 14 orders every week. Clearly her parents didn't teach her to never kick a gift horse in the mouth.
Msg to the owner : No I'm not interested in wasting anymore of my time reaching out regarding your poor judgement for the girls with attitude you have as "mgrs". Your poor judgement cost your store 7 - 14 orders every week.
Food: 2
Service: 1
Chris B
I've had about enough from this place. I rarely go to Sonic anymore, mostly because either the app is conveniently not working, so some other problem with this location.
This time, I went on Saturday morning. Place is supposed to open at 6am. I sent a mobile order around 6:30am, and drove over and checked in. After 5 minutes and nobody answering the call button, I check the building, and there's nobody inside despite all lights being on.
This is not the first time I've found this location empty during business hours, but it is the first time they got my money from it. Hopefully I can find someone to give a refund before just doing a charge back. Afterwards, I'm deleting the app and crossing Sonic off my now very short list of fast food options. The whole fast food industry is such a disaster. Lousy customer service and constant mistakes wherever you go.
Atmosphere: 1
Food: 1
Service: 1
Enjoli
The chicken sandwich that was ordered was horrible. It was hard. Maybe because it was after 9pm but it was definitely overcooked.
They gave me the wrong order. Worst part it wasn’t even a slush still at least. I ordered a mangonada slush and went home with a regular orange soda!!!!! I HATE carbonated drinks. The workers need to get more serious.
Service: 1
CHECK YOUR ORDER AND IF NOT CORRECT, GET A REFUND. I have went to this Sonic on two separate occasions and both times had a problem with the order. First time got a Cherry Limeade that was pretty much Sprite and syrup and no cherries. The last time ordered appetizer and specialty drink. The appetizer was not served as per the official menu with the correct sauce, and the drink was a plain soda even though I paid extra to "upgrade". The staff knowingly served these items wrong because they did not have the correct ingredients to make them correctly. They stated it was "miscommunication" but could not re-make them correctly as they did not have what was needed. Contacted Sonic corporate and they are pretty useless at doing anything or even getting back to you. BUYER BEWARE.
Atmosphere: 1
Food: 1
Service: 1
food made the way they want to make it, not what you ordered.
Food: 2
Service: 4
Forgot half the order then told me I never ordered it and wanted to charge me again. I don't go very often but when I do go this always seems to happen
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Tots, Chili
Staff here is so rude
Atmosphere: 2
Food: 3
Service: 1
EVERY TIME I GO HERE THEY GET MY ORDER WRONG, ALL I NEED IS A COUPLE OF DRINKS. Some people are good helpful people but most here don’t care about their customers.
Atmosphere: 4
Food: 4
Service: 1
The drive-thru order taker this evening was quite short. Maybe understanding that she is in a job of "service" and retraining will help. The young man who cashed me out was nice enough though. He saved the order from being canceled.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Mozzarella Sticks
Always enjoy coming to this Sonic. Cheap drinks and good deals on good food. Never any issues with my orders, always quick once I check-in on the app.
Atmosphere: 5
Food: 5
Service: 5
No issues good food
Atmosphere: 5
Food: 5
Service: 5
Megan is the best car hop here! Food is always hot, fresh, and comes out quickly. Drinks and shakes are mixed well and have great flavor.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love their drinks. Use the app to get 1/2 price
Atmosphere: 5
Food: 5
Service: 5
All good and quick thanks
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheeseburger
This is the worst sonic of all locations in DFW but I will give credit where credit is due. That being said the guy mgr and Gregory give great service but the girls have carefree attitudes. The girls have gotten 11 out of 12 orders incorrect and they don't care when you let them know. The girl night mgr has an attitude problem and I wanted to congratulate her because her bad attitude cost the store 7 - 14 orders every week. Clearly her parents didn't teach her to never kick a gift horse in the mouth.
Msg to the owner : No I'm not interested in wasting anymore of my time reaching out regarding your poor judgement for the girls with attitude you have as "mgrs". Your poor judgement cost your store 7 - 14 orders every week.
Food: 2
Service: 1
I've had about enough from this place. I rarely go to Sonic anymore, mostly because either the app is conveniently not working, so some other problem with this location.
This time, I went on Saturday morning. Place is supposed to open at 6am. I sent a mobile order around 6:30am, and drove over and checked in. After 5 minutes and nobody answering the call button, I check the building, and there's nobody inside despite all lights being on.
This is not the first time I've found this location empty during business hours, but it is the first time they got my money from it. Hopefully I can find someone to give a refund before just doing a charge back. Afterwards, I'm deleting the app and crossing Sonic off my now very short list of fast food options. The whole fast food industry is such a disaster. Lousy customer service and constant mistakes wherever you go.
Atmosphere: 1
Food: 1
Service: 1
The chicken sandwich that was ordered was horrible. It was hard. Maybe because it was after 9pm but it was definitely overcooked.
Atmosphere: 5
Food: 1
Service: 5
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