I used to love going to this location, service has definitely digressed no where near as friendly as they used to be…. This last order was the cherry on top as my sandwich was apparently tossed in the bag (as it wasn’t even in tact) and the drink is nothing but straight chunks of matcha and weird foam like consistency… this location has lost my business…
Atmosphere: 3
Food: 3
Service: 2
Robert Maxwell
Ellie was great, need a raise
Atmosphere: 5
Food: 5
Service: 5
Felicia
I think the pecan crunch oatmeal latte needs to be renamed. I keep getting iced and its so frustrated when I'm not picking it up to get it fixed. I order the hot one and get iced. Ugh
Service: 1
Janae Cleveland
Went through the drive thru. Line was long but I got out pretty quickly surprisingly. Janessa made my drink to perfection!
Atmosphere: 5
Food: 5
Service: 5
Sheree
I had an awesome experience this morning at this particular Starbucks. I met spell her name wrong, Rihanna served me today and she blessed my spirit. I needed to feel special today because I have more than a few things going on and she went above and beyond to provide me with exceptional customer service. She deserves a raise in please. I work in customer service and I'm really big on customer service so when I receive great customer service it takes me over the top because I know that I have the power to make a person's day awesome prbto spoil it. Thank you so much for your service, God bless you. My name is Pashen by the way. 5 Star Starbucks!!!!! The whole team was great and the manager also.
Atmosphere: 5
Food: 5
Service: 5
Monica Antonacci
I have the most chaotic nursing class schedule today. Thankfully, the exceptional Starbucks crew in Mansfield on Broad St is accommodating me by letting me do class in their lobby!!!
Antoine the manager is absolutely amazing and kind!!! The barisata Nadine whom i interacted with the most made my rough morning turn around..... plus I can't forget all the others that I dont know their names currently are just the kindest people ever!!!!!
Yall rock!!!!! You don’t have a clue how that little bit of kindness made my day ☺️!!!!
Atmosphere: 5
Food: 5
Service: 5
J
I’m an admitted coffee addict, frequent Starbucks wherever I go, and this is by far my favorite location. The drinks are made fast, and made right. The staff is friendly and the place is clean.
Today, I got an opportunity to meet Antoine. I’ve seen him several times, and he’s always been good to me, but this is the first time I got to spend a little time to get to know him.
I’ve always had the sense that he cared about his work, and today confirmed it. After several minutes of conversation it became clear that Antoine is just a really good dude that cares about the customer experience and what he called “his store.”
(I LOVE that kind of ownership mentality.)
I live exactly 3.6 miles from this Starbucks and the one on the other end of Broad St. while the other one is fine, I started going to this one more often for the reasons stated above.
Atmosphere: 5
Food: 5
Service: 5
Odalys Chairez
I arrived to pick up a mobile order in store today around 10:30 and I was amazed at how fast and efficient the employees were with getting the orders in and out! As an outside I could really tell that their teamwork and communication was superb! Great job guys!
Atmosphere: 5
Food: 5
Service: 5
Monica Jones
Met a potential client for an interview, it's a great place for that.
Atmosphere: 4
Food: 3
Service: 4
chad tassin
They always hit it out of the park here. Super friendly staff Don't change!
This starbucks has THE BEST customer service ever, and my drink is good every time. The few times it was not right, they were on it to make it right. I will pass 2 starbucks to get to this one as they are friendly and get to know their customers. Kudos to Avian, Liz, both mgrs. Thank you for everything.
Atmosphere: 5
Food: 5
Service: 5
michelle
if i could give more i would! my sisters and i went through the drive thru and ordered two mango dragonfruit drinks and a matcha with modifications, and they came out DELICIOUS! it's probably been one of the best starbucks who have made our drinks correctly! definitely will come back again when we're back in town!!
Sam SH
One of the worst Starbucks experiences I’ve had. The staff were extremely rude no greetings, no smiles, just bad attitudes all around. Service was unprofessional and unfriendly. On top of that, the location itself was very dirty and clearly lacking basic hygiene. Definitely needs serious attention.
Paula DeSimio
They do not have enough people working, I’ve been waiting 20 minutes for a drink. Still have not received it
N J
This has to be the worst service that I’ve received at a Starbucks location. If I wasn’t there for Uber Eats, I would have walked right out. First of all the male had the worst attitude, there was NOONE in line and he wouldn’t even turn around and look at me. I tried getting his attention and he still ignored me. His coworker finally walked over and I asked about my pickup order and she was unsure and she got her rude coworkers attention and he was rude to her too. He had a scowl on his face and I’m not sure what he said to her. Needless to say the drink I picked up was packaged incorrectly. They did not put the drink in a cupholder but just bagged it. The drink spilled over before I arrived to my customer. I called my customer to explain and she was so understanding and she mentioned that Starbucks never had always put her drinks in a cupholder and not just a bag. My bet is the rude male employee probably made this drink and bagged it up incorrectly and with no care and his attitude was horrible!
I used to love going to this location, service has definitely digressed no where near as friendly as they used to be…. This last order was the cherry on top as my sandwich was apparently tossed in the bag (as it wasn’t even in tact) and the drink is nothing but straight chunks of matcha and weird foam like consistency… this location has lost my business…
Atmosphere: 3
Food: 3
Service: 2
Ellie was great, need a raise
Atmosphere: 5
Food: 5
Service: 5
I think the pecan crunch oatmeal latte needs to be renamed. I keep getting iced and its so frustrated when I'm not picking it up to get it fixed. I order the hot one and get iced. Ugh
Service: 1
Went through the drive thru. Line was long but I got out pretty quickly surprisingly. Janessa made my drink to perfection!
Atmosphere: 5
Food: 5
Service: 5
I had an awesome experience this morning at this particular Starbucks. I met spell her name wrong, Rihanna served me today and she blessed my spirit. I needed to feel special today because I have more than a few things going on and she went above and beyond to provide me with exceptional customer service. She deserves a raise in please. I work in customer service and I'm really big on customer service so when I receive great customer service it takes me over the top because I know that I have the power to make a person's day awesome prbto spoil it. Thank you so much for your service, God bless you. My name is Pashen by the way. 5 Star Starbucks!!!!! The whole team was great and the manager also.
Atmosphere: 5
Food: 5
Service: 5
I have the most chaotic nursing class schedule today. Thankfully, the exceptional Starbucks crew in Mansfield on Broad St is accommodating me by letting me do class in their lobby!!!
Antoine the manager is absolutely amazing and kind!!! The barisata Nadine whom i interacted with the most made my rough morning turn around..... plus I can't forget all the others that I dont know their names currently are just the kindest people ever!!!!!
Yall rock!!!!! You don’t have a clue how that little bit of kindness made my day ☺️!!!!
Atmosphere: 5
Food: 5
Service: 5
I’m an admitted coffee addict, frequent Starbucks wherever I go, and this is by far my favorite location. The drinks are made fast, and made right. The staff is friendly and the place is clean.
Today, I got an opportunity to meet Antoine. I’ve seen him several times, and he’s always been good to me, but this is the first time I got to spend a little time to get to know him.
I’ve always had the sense that he cared about his work, and today confirmed it. After several minutes of conversation it became clear that Antoine is just a really good dude that cares about the customer experience and what he called “his store.”
(I LOVE that kind of ownership mentality.)
I live exactly 3.6 miles from this Starbucks and the one on the other end of Broad St. while the other one is fine, I started going to this one more often for the reasons stated above.
Atmosphere: 5
Food: 5
Service: 5
I arrived to pick up a mobile order in store today around 10:30 and I was amazed at how fast and efficient the employees were with getting the orders in and out! As an outside I could really tell that their teamwork and communication was superb! Great job guys!
Atmosphere: 5
Food: 5
Service: 5
Met a potential client for an interview, it's a great place for that.
Atmosphere: 4
Food: 3
Service: 4
They always hit it out of the park here. Super friendly staff
Don't change!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This starbucks has THE BEST customer service ever, and my drink is good every time. The few times it was not right, they were on it to make it right. I will pass 2 starbucks to get to this one as they are friendly and get to know their customers. Kudos to Avian, Liz, both mgrs. Thank you for everything.
Atmosphere: 5
Food: 5
Service: 5
if i could give more i would! my sisters and i went through the drive thru and ordered two mango dragonfruit drinks and a matcha with modifications, and they came out DELICIOUS! it's probably been one of the best starbucks who have made our drinks correctly! definitely will come back again when we're back in town!!
One of the worst Starbucks experiences I’ve had. The staff were extremely rude no greetings, no smiles, just bad attitudes all around. Service was unprofessional and unfriendly. On top of that, the location itself was very dirty and clearly lacking basic hygiene. Definitely needs serious attention.
They do not have enough people working, I’ve been waiting 20 minutes for a drink. Still have not received it
This has to be the worst service that I’ve received at a Starbucks location. If I wasn’t there for Uber Eats, I would have walked right out. First of all the male had the worst attitude, there was NOONE in line and he wouldn’t even turn around and look at me. I tried getting his attention and he still ignored me. His coworker finally walked over and I asked about my pickup order and she was unsure and she got her rude coworkers attention and he was rude to her too. He had a scowl on his face and I’m not sure what he said to her. Needless to say the drink I picked up was packaged incorrectly. They did not put the drink in a cupholder but just bagged it. The drink spilled over before I arrived to my customer. I called my customer to explain and she was so understanding and she mentioned that Starbucks never had always put her drinks in a cupholder and not just a bag. My bet is the rude male employee probably made this drink and bagged it up incorrectly and with no care and his attitude was horrible!
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