Today, on my husband’s birthday, we came into your restaurant to celebrate his birthday dinner. Upon arrival, my husband showed the waiter his birthday coupon, which had literally been resent to him right before we walked in and clearly stated, “You have three days to use your birthday coupon.”
After checking, the waiter returned and told us the system showed the coupon had already been used. My husband calmly explained that today is his actual birthday and that the coupon had just been resent, indicating it was valid. Despite this, we were given the same response and a manager was called.
Unfortunately, the manager displayed a horrible attitude and appeared to find the situation funny. Instead of being understanding or attempting to accommodate what was clearly a system error, we were met with sarcasm and dismissiveness.
This experience was extremely upsetting, especially given that we were there to celebrate a birthday. Customer service particularly from management should reflect professionalism, empathy, and a willingness to resolve issues. To laugh at a customer’s concern and show attitude rather than offering a solution is absolutely unacceptable.
I am highly disappointed and disgusted by the way this was handled, and this experience completely ruined what should have been a special celebration for my husband.This ruined his day and this wife is not happy . Someone needs to reach out to me ASAP!
Atmosphere: 1
Food: 1
Service: 1
Donna D Hume
Our service was amazing. We ordered the cheese fries for an appetizer they could have tasted fresher but they were edible. Everything else was great. Beverages were spot on!!! Will definitely return.
Atmosphere: 5
Food: 4
Service: 5
Trey Verbick
Just always a great dining experience at Texas Roadhouse. Good food, plenty of it too. Rolls are great and just keep coming. Manager always seems to come by the table to introduce themselves and asks how everything is going.
Atmosphere: 5
Food: 5
Service: 5
Zarina Luttrell
Amazing steak here every time! They never disappoint me i really love this place and appreciate all the effort they put into the food it’s very satisfying. Thanks steven for coming by and checking on our table you’re appreciated and kudos to the chef that steak was outstanding!
Atmosphere: 5
Food: 5
Service: 5
Jagen Kettrey
Insanely busy but all the employees seem to have a good flow. I believe her name was Sarah, was amazing, even though we had a larger party. She was quick, very nice, and helped out with indecisiveness with picking options.
Atmosphere: 5
Food: 5
Service: 5
Laura Nash
I'm giving a 1 for service but the manager is horrible. My son and daughter-in-law got stuck in traffic on their way from Colorado but the manager said no exceptions your party has to all be in the building. We were told we would have to go to the bottom of the wait list after waiting an hour so we got seated as 5. We asked about pulling up one more seat since the table had 6 which complied. When my son and daughter-in-law arrived they were told their food would be packaged to go since they came late. The waiter apologized but the manager was very rude. This was my dad's birthday dinner and his first after losing my mom. We won't be back.
Atmosphere: 1
Food: 2
Service: 1
Lacey
Food was good , however i got there exactly an hour before close and could tell the host did not want us to eat there , she even went as far as saying the wait was going to be 30-40 minutes . Noticing that there was only one family waiting i decided to take that with a grain of salt and went and got my baby and fiance out of the car and needless to say we only waited 5 minutes before getting a table . Our waitress (she said she was new)was honestly THE BEST server we have had anywhere in a very long time . Food took far too long to come out and by the time our food came they couldnt refill our drinks because they already cleaned the machine and threw all the tea away so we could only have water , which they did take one drink off our ticket to make up for , but if food is still being served your customers should be able to have a drink with their meal . However food was delicious besides cold shrimp and cold mash..
Atmosphere: 3
Food: 5
Service: 3
Denise Lane
No refills on drink waiter not very attentive, too many customer vs servers
Autumn
Almost weekly Friday tradition, great steaks sometimes a bit overcooked but still good. Can't get enough rolls and fried pickles are a favorite too
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mashed Potatoes, House Salad, Fried Pickles, Fresh Rolls with Butter, Texas Red Chili
Steak and broccoli were not hot just warm when delivered to table. So cold steak for the last 1/2 of my meal. Otherwise a great dining experience.
Atmosphere: 5
Food: 4
Service: 5
Fiorella Toribio
I am really disappointed in the we had at this Texas Roadhouse. My party was large, so we understood waiting a while — but we ended up waiting over two hours at this Texas Roadhouse. What bothered us was watching a big white family arrive long after us and still get seated first. It was hard not to notice the preference given to certain customers that night.
We’re former servers and always tip well, but the lack of communication or basic customer service made the situation even worse. No updates, no apology, nothing. It felt unprofessional and reflects poorly on the management. We left extremely disappointed.
This kind of experience reflects poor management and a lack of attention to guests who are waiting patiently. We expect better from an establishment like this, and I hope they take this feedback seriously because the way we were treated was not okay.
Atmosphere: 1
Food: 1
Service: 1
Nick Taylor
What a wonderful dining experience. Excellent quick service and delicious food. We will definitely be coming back
Today, on my husband’s birthday, we came into your restaurant to celebrate his birthday dinner. Upon arrival, my husband showed the waiter his birthday coupon, which had literally been resent to him right before we walked in and clearly stated, “You have three days to use your birthday coupon.”
After checking, the waiter returned and told us the system showed the coupon had already been used. My husband calmly explained that today is his actual birthday and that the coupon had just been resent, indicating it was valid. Despite this, we were given the same response and a manager was called.
Unfortunately, the manager displayed a horrible attitude and appeared to find the situation funny. Instead of being understanding or attempting to accommodate what was clearly a system error, we were met with sarcasm and dismissiveness.
This experience was extremely upsetting, especially given that we were there to celebrate a birthday. Customer service particularly from management should reflect professionalism, empathy, and a willingness to resolve issues. To laugh at a customer’s concern and show attitude rather than offering a solution is absolutely unacceptable.
I am highly disappointed and disgusted by the way this was handled, and this experience completely ruined what should have been a special celebration for my husband.This ruined his day and this wife is not happy . Someone needs to reach out to me ASAP!
Atmosphere: 1
Food: 1
Service: 1
Our service was amazing. We ordered the cheese fries for an appetizer they could have tasted fresher but they were edible. Everything else was great. Beverages were spot on!!! Will definitely return.
Atmosphere: 5
Food: 4
Service: 5
Just always a great dining experience at Texas Roadhouse. Good food, plenty of it too. Rolls are great and just keep coming. Manager always seems to come by the table to introduce themselves and asks how everything is going.
Atmosphere: 5
Food: 5
Service: 5
Amazing steak here every time! They never disappoint me i really love this place and appreciate all the effort they put into the food it’s very satisfying. Thanks steven for coming by and checking on our table you’re appreciated and kudos to the chef that steak was outstanding!
Atmosphere: 5
Food: 5
Service: 5
Insanely busy but all the employees seem to have a good flow. I believe her name was Sarah, was amazing, even though we had a larger party. She was quick, very nice, and helped out with indecisiveness with picking options.
Atmosphere: 5
Food: 5
Service: 5
I'm giving a 1 for service but the manager is horrible. My son and daughter-in-law got stuck in traffic on their way from Colorado but the manager said no exceptions your party has to all be in the building. We were told we would have to go to the bottom of the wait list after waiting an hour so we got seated as 5. We asked about pulling up one more seat since the table had 6 which complied. When my son and daughter-in-law arrived they were told their food would be packaged to go since they came late. The waiter apologized but the manager was very rude. This was my dad's birthday dinner and his first after losing my mom. We won't be back.
Atmosphere: 1
Food: 2
Service: 1
Food was good , however i got there exactly an hour before close and could tell the host did not want us to eat there , she even went as far as saying the wait was going to be 30-40 minutes . Noticing that there was only one family waiting i decided to take that with a grain of salt and went and got my baby and fiance out of the car and needless to say we only waited 5 minutes before getting a table . Our waitress (she said she was new)was honestly THE BEST server we have had anywhere in a very long time . Food took far too long to come out and by the time our food came they couldnt refill our drinks because they already cleaned the machine and threw all the tea away so we could only have water , which they did take one drink off our ticket to make up for , but if food is still being served your customers should be able to have a drink with their meal . However food was delicious besides cold shrimp and cold mash..
Atmosphere: 3
Food: 5
Service: 3
No refills on drink waiter not very attentive, too many customer vs servers
Almost weekly Friday tradition, great steaks sometimes a bit overcooked but still good. Can't get enough rolls and fried pickles are a favorite too
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mashed Potatoes, House Salad, Fried Pickles, Fresh Rolls with Butter, Texas Red Chili
Food is amazing. The bartenders are awesome
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent place to eat .
Atmosphere: 5
Food: 5
Service: 5
Steak and broccoli were not hot just warm when delivered to table. So cold steak for the last 1/2 of my meal. Otherwise a great dining experience.
Atmosphere: 5
Food: 4
Service: 5
I am really disappointed in the we had at this Texas Roadhouse. My party was large, so we understood waiting a while — but we ended up waiting over two hours at this Texas Roadhouse. What bothered us was watching a big white family arrive long after us and still get seated first. It was hard not to notice the preference given to certain customers that night.
We’re former servers and always tip well, but the lack of communication or basic customer service made the situation even worse. No updates, no apology, nothing. It felt unprofessional and reflects poorly on the management. We left extremely disappointed.
This kind of experience reflects poor management and a lack of attention to guests who are waiting patiently. We expect better from an establishment like this, and I hope they take this feedback seriously because the way we were treated was not okay.
Atmosphere: 1
Food: 1
Service: 1
What a wonderful dining experience. Excellent quick service and delicious food. We will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Good food and service was friendly and prompt.
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