I literally LOVE whataburger…. But…. I went to this location last week and had a 30 minute wait, when I had waited for 20 minutes I asked them to cancel my order and the manager apologized and said that his employees “thought they did not need my order and threw it away” and insured me that he was making my food.. I waited ten more minutes and FINALLY received my order… tonight we went and ordered food again and the line was moving very slowly…. After waiting ten minutes we decided it was best to just leave out of fear of another 30 minute wait…. I do not recommend this location in victory drive, at all…
Atmosphere: 2
Food: 5
Service: 1
Lizzie Huff
Our fries were stale and my chicken wasn’t even crunchy and we waited in line for 30 minutes!
Atmosphere: 1
Food: 1
Service: 1
Cody Tynes
I work in the area, and I love to swing by this location pretty often. It is far better than the sister locations in longview and the other location in town. The team have always been on point and ALWAYS go out of their way to be welcoming. The OP of this location has definitely stepped up her game and gone out of her way to make sure the team offer the best experiences. As with any business, there have been mistakes. However they have always gone out of their way to correct it in a timely manner! I will 100% recommend this location to anybody coming through!
Atmosphere: 5
Food: 5
Service: 5
Colton Fugler
I’m currently in the drive through and have been for the past hour and a half. Great way to spend my night
Atmosphere: 1
Food: 1
Service: 1
GARY MITCHELL
It’s Whataburger, There Open All Hours Foods Cook’d Fresh And To Order So Always Hot When You Get It!!!!
Atmosphere: 4
Food: 4
Service: 4
Kyle Childress
Went in for a burger and salad on our way through Marshall. 8:30 at night on a Monday. Took over 20 mins to get food. No one else in the store! When it came out, server dropped in on the floor. Went back and remade it. Wrong! But just gave up at that point. Staff were rude and extremely loud in the kitchen. When we were leaving staff members were in the parking lot talking to people in cars. Seemed to be playing more than working. Worst Wataburger experience I’ve ever had! Won’t go back there!
Atmosphere: 1
Food: 1
Service: 1
Lisa Willis
Historicaly known to be the slowest fast food service, and still. All I can say is they need to crank up the fire cause they cook slow. Geeeeze
Atmosphere: 4
Food: 5
Service: 3
John Smith
Late night stop, good food but it took forever it seemed like, and it wasnt packed out. I believe our order was ready, but no one brought it out or called for us, so my buddy had to go check on it. Good food, staff was friendly enough.
Atmosphere: 4
Food: 5
Service: 3
Colten Davis
always terrible service. fast food you have to wait on for an hour
Atmosphere: 1
Food: 5
Service: 1
John Williamson
Waited over 40 minutes to get my order and it was wrong...was in there at 10 pm and not very busy .....will be a long time before I come back here....would give a negative 5 star if I could
The employees just walk around looking lost. Slowest whataburger I’ve ever been to. No work ethic at all. Do better.
Atmosphere: 1
Food: 1
Service: 1
Jellis333 j
I am a fan of whataburger. Waited 30+ minutes for online order . Please get your act together. . Food good people nice but what’s going on with the organization . It’s supposed to be kinda fast food .
Atmosphere: 5
Food: 5
Service: 5
Jesse Peralta
If you want to wait an hour for subpar food, this is the place for you. Management/Owners should be ashamed. Don’t waste your time until they can figure out time management.
Mellisa Zambrano
The young man that took my order on 8/13/25 around 8pm was so patient, kind, and professional. Definitely great customer service skills on his part! Way to go Whataburger!!! Good food. Good service.
Atmosphere: 5
Food: 5
Service: 5
Avery
Awful. Mobile ordered and got there about 15 minutes after order was placed… plenty of time to prepare the food. Then sat in curbside pickup for over 45 minutes… the runner told me they lost my ticket initially. Are we kidding? Terrible service for how expensive whataburger is. Ordered from them about a month previously as well and was given a completely incorrect meal. Don’t waste your time, all workers are incompetent
I literally LOVE whataburger…. But…. I went to this location last week and had a 30 minute wait, when I had waited for 20 minutes I asked them to cancel my order and the manager apologized and said that his employees “thought they did not need my order and threw it away” and insured me that he was making my food.. I waited ten more minutes and FINALLY received my order… tonight we went and ordered food again and the line was moving very slowly…. After waiting ten minutes we decided it was best to just leave out of fear of another 30 minute wait…. I do not recommend this location in victory drive, at all…
Atmosphere: 2
Food: 5
Service: 1
Our fries were stale and my chicken wasn’t even crunchy and we waited in line for 30 minutes!
Atmosphere: 1
Food: 1
Service: 1
I work in the area, and I love to swing by this location pretty often. It is far better than the sister locations in longview and the other location in town.
The team have always been on point and ALWAYS go out of their way to be welcoming.
The OP of this location has definitely stepped up her game and gone out of her way to make sure the team offer the best experiences.
As with any business, there have been mistakes. However they have always gone out of their way to correct it in a timely manner!
I will 100% recommend this location to anybody coming through!
Atmosphere: 5
Food: 5
Service: 5
I’m currently in the drive through and have been for the past hour and a half. Great way to spend my night
Atmosphere: 1
Food: 1
Service: 1
It’s Whataburger, There Open All Hours Foods Cook’d Fresh And To Order So Always Hot When You Get It!!!!
Atmosphere: 4
Food: 4
Service: 4
Went in for a burger and salad on our way through Marshall. 8:30 at night on a Monday. Took over 20 mins to get food. No one else in the store! When it came out, server dropped in on the floor. Went back and remade it. Wrong! But just gave up at that point. Staff were rude and extremely loud in the kitchen. When we were leaving staff members were in the parking lot talking to people in cars. Seemed to be playing more than working. Worst Wataburger experience I’ve ever had! Won’t go back there!
Atmosphere: 1
Food: 1
Service: 1
Historicaly known to be the slowest fast food service, and still. All I can say is they need to crank up the fire cause they cook slow. Geeeeze
Atmosphere: 4
Food: 5
Service: 3
Late night stop, good food but it took forever it seemed like, and it wasnt packed out. I believe our order was ready, but no one brought it out or called for us, so my buddy had to go check on it. Good food, staff was friendly enough.
Atmosphere: 4
Food: 5
Service: 3
always terrible service. fast food you have to wait on for an hour
Atmosphere: 1
Food: 5
Service: 1
Waited over 40 minutes to get my order and it was wrong...was in there at 10 pm and not very busy .....will be a long time before I come back here....would give a negative 5 star if I could
Restaurantji Recommends
The employees just walk around looking lost. Slowest whataburger I’ve ever been to. No work ethic at all. Do better.
Atmosphere: 1
Food: 1
Service: 1
I am a fan of whataburger. Waited 30+ minutes for online order . Please get your act together. . Food good people nice but what’s going on with the organization . It’s supposed to be kinda fast food .
Atmosphere: 5
Food: 5
Service: 5
If you want to wait an hour for subpar food, this is the place for you. Management/Owners should be ashamed. Don’t waste your time until they can figure out time management.
The young man that took my order on 8/13/25 around 8pm was so patient, kind, and professional. Definitely great customer service skills on his part! Way to go Whataburger!!! Good food. Good service.
Atmosphere: 5
Food: 5
Service: 5
Awful. Mobile ordered and got there about 15 minutes after order was placed… plenty of time to prepare the food. Then sat in curbside pickup for over 45 minutes… the runner told me they lost my ticket initially. Are we kidding? Terrible service for how expensive whataburger is. Ordered from them about a month previously as well and was given a completely incorrect meal. Don’t waste your time, all workers are incompetent
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