I ordered my pizza with extra sauce and extra cheese, what I received was a pizza with barely visible sauce and very little cheese. I called this location and they agreed to remake it and re delivered it, it’s been over and hour. I called the store again and they said another 20 mins so far I have not received my Pizza. I will not give this location another try. Pizza is always very scimpy on ingredients .
Lisa Wicke
Hard to rate atmosphere- it’s a carry out location so giving it 5 stars.
Joi Cowdery
Great customer service tonight. They messed up my order. I called to report it and they handled the situation promptly. Very kind !
Missi Douglas
The staff was always horrible and would routinely yell at people or just flat out ignore them (this was always hard to watch while waiting for your own food), but I put up with it because their pizza was good. Laity that hasn’t been the case. It just keeps getting worse and worse to the point that today I got pizza where the doe wasn’t even cooked. This can make someone very sick. I don’t like to give out bad reviews, but please don’t get food from this location. You could get sick.
Sean McGowan
This is the slowest most understaffed hut around. If your order from here do NOT expect anything on time or even close.
Janet Shell
I tried really hard to give a chance to this Pizza Hut Store. Has been several times they do not deliver my order (one time after 2 hr I have to go to pick it up), I quit buying from them for over a year. Two days ago I order again and the order was incomplete. I told the driver, I called the store and they said I did not order the item which I got charged for. I contacted Corp and they were super nice, apologized and refund me the whole amount (which I truly wasn't expecting it). So I'm super happy with Pizza Hut Corp. but THIS particular STORE has very poor service. I will never order from this store again.
sai krishna
Great service
Joe
Ordered at 6:40 pm for delivery. Delivery was supposed to be done by 7:20pm. At 7:40 pm I called and they said they didn’t know where my pizza was. I drove to the store to have our pizza remade and had to wait an hour for it to come out of the oven.
You need to stop taking DoorDash and provide an actual service to the community. Hire and train better people. You need a manager to help navigate things and fix the broken heater.
Autumn Robinson
I ordered a pizza on Monday for delivery to my new home. I lived in an apartment for 13 years , so it was awkward having a pizza delivered because I would have to meet them downstairs since to get access to my apartment a fob was required. I wanted the old school experience of having it hand delivered to my door.
Anyways, service was fast, friendly, and accurate. The woman who answered the phone to confirm my order and the door dash guy were all very pleasant to work with. Thanks so much!
Gail Keith
This location makes the best pizza we’ve tried the one in Anna and we’ve tried the one in McKinney and nothing compares to this location the one on Highway five in Melissa.
Worst pizza hut!! Service would be a negative!! Twice I've had to wait over an hour and a half to get my pizza!! Get it together! And let a customer know if you can't deliver...we might as well pick it up!
James Spurgin
Will someone at corporate help this location? They clearly have high volume of business but are either severely understaffed and/or mismanaged. They are consistently twice as long as the one in Anna. Again people at this location are doing the best they seem they can. Mixed feelings about service. Lady manager is nice but seems to be overwhelmed all the time. Teenagers working there don't have the work ethic needed for today. Food is tasty but seems like each year there are less and less toppings.
Atmosphere: 2
Food: 2
Service: 3
Raghubansh Pandey
This pizza hurt taste better than many other once
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cheese Sticks, Breadsticks
Ann Sanders
I get it that it’s Halloween but please be prepared. 1 1/2 hours to wait on a pickup pizza ordered at 4:45 is ridiculous.
Service: 1
Ariel Bennett
Made a last minute decision while driving by to get the same thing I got weeks before. I went in to order and Logan (worker) sighed and said “people we have a website”. Literally all he had to do was take my number and reorder my previous order. Very rude and unprofessional but the food was good. This will be my last time coming here.
I ordered my pizza with extra sauce and extra cheese, what I received was a pizza with barely visible sauce and very little cheese. I called this location and they agreed to remake it and re delivered it, it’s been over and hour. I called the store again and they said another 20 mins so far I have not received my Pizza. I will not give this location another try. Pizza is always very scimpy on ingredients .
Hard to rate atmosphere- it’s a carry out location so giving it 5 stars.
Great customer service tonight. They messed up my order. I called to report it and they handled the situation promptly. Very kind !
The staff was always horrible and would routinely yell at people or just flat out ignore them (this was always hard to watch while waiting for your own food), but I put up with it because their pizza was good. Laity that hasn’t been the case. It just keeps getting worse and worse to the point that today I got pizza where the doe wasn’t even cooked. This can make someone very sick. I don’t like to give out bad reviews, but please don’t get food from this location. You could get sick.
This is the slowest most understaffed hut around. If your order from here do NOT expect anything on time or even close.
I tried really hard to give a chance to this Pizza Hut Store. Has been several times they do not deliver my order (one time after 2 hr I have to go to pick it up), I quit buying from them for over a year. Two days ago I order again and the order was incomplete. I told the driver, I called the store and they said I did not order the item which I got charged for. I contacted Corp and they were super nice, apologized and refund me the whole amount (which I truly wasn't expecting it). So I'm super happy with Pizza Hut Corp. but THIS particular STORE has very poor service. I will never order from this store again.
Great service
Ordered at 6:40 pm for delivery. Delivery was supposed to be done by 7:20pm. At 7:40 pm I called and they said they didn’t know where my pizza was. I drove to the store to have our pizza remade and had to wait an hour for it to come out of the oven.
You need to stop taking DoorDash and provide an actual service to the community. Hire and train better people. You need a manager to help navigate things and fix the broken heater.
I ordered a pizza on Monday for delivery to my new home. I lived in an apartment for 13 years , so it was awkward having a pizza delivered because I would have to meet them downstairs since to get access to my apartment a fob was required. I wanted the old school experience of having it hand delivered to my door.
Anyways, service was fast, friendly, and accurate. The woman who answered the phone to confirm my order and the door dash guy were all very pleasant to work with. Thanks so much!
This location makes the best pizza we’ve tried the one in Anna and we’ve tried the one in McKinney and nothing compares to this location the one on Highway five in Melissa.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Worst pizza hut!! Service would be a negative!!
Twice I've had to wait over an hour and a half to get my pizza!! Get it together! And let a customer know if you can't deliver...we might as well pick it up!
Will someone at corporate help this location? They clearly have high volume of business but are either severely understaffed and/or mismanaged. They are consistently twice as long as the one in Anna.
Again people at this location are doing the best they seem they can.
Mixed feelings about service. Lady manager is nice but seems to be overwhelmed all the time. Teenagers working there don't have the work ethic needed for today. Food is tasty but seems like each year there are less and less toppings.
Atmosphere: 2
Food: 2
Service: 3
This pizza hurt taste better than many other once
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cheese Sticks, Breadsticks
I get it that it’s Halloween but please be prepared. 1 1/2 hours to wait on a pickup pizza ordered at 4:45 is ridiculous.
Service: 1
Made a last minute decision while driving by to get the same thing I got weeks before. I went in to order and Logan (worker) sighed and said “people we have a website”. Literally all he had to do was take my number and reorder my previous order. Very rude and unprofessional but the food was good. This will be my last time coming here.
Atmosphere: 1
Food: 5
Service: 1
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