My 17-year-old daughter went in to place an order, explained what was wanted clearly, and was still misunderstood because the staff didn’t speak or understand English well. When the receipt came out completely wrong, she simply asked for a refund. Instead of helping her, the employees yelled at her, refused the refund, and left a minor in tears.
To make it worse, they started talking about her in Spanish right in front of her. She may not be fluent, but she understands enough to know when she’s being talked down to.
If your staff can’t handle customer service without shouting at a teenager, or can’t communicate respectfully, that’s a huge problem. Teach your team some professionalism and maybe a little basic respect.
We won’t be back.
Nicholas Sánchez
Didn't have 1 person to speak English.
Atmosphere: 1
Food: 5
Service: 1
Alberto Burnside
I understand price is going up but what about the quality that they used to have? Chicken is dry it’s a surprise me that prices go up and the quality goes down.
Bryan Mendoza
Never answers the phone ever
Bubba Sutherland
This place used to be amazing, everything i received today was old and dry. Even the service.
Atmosphere: 1
Food: 1
Service: 2
Jan Van Noord
Super Polo just always hits the spot after a long day at the grind. It's our go-to spot once we clock out - perfect for grabbing a satisfying meal and indulging in some delicious treats. Plus, treating the staff with kindness always seems to come back around in the best way possible. Can't wait for our next visit!
Tyanna Enriquez
best tacos food in town delicious highly recommend
Barney Vwakefield
not good
Victor Villa
Castilla very good chicken very good good food
Atmosphere: 3
Food: 3
Service: 3
Viktor Lara
Amazing grilled chicken, enjoyed the chicken alot. Happy to have found this gem in Western TX.
Great food! Best brisket, ribs and the beans!!! The beans are to die for. The brisket quesadilla is my favorite. I ate here everyday when I was in the oil field. This location is the best of all the super pollos.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corn on the Cob, Ribs, 1 2 Rack of Ribs, Wings, Nachos, Family Combo, Half Chicken, Quesadilla, Full Rack of Ribs, Chimichanga, Rack of Ribs, Whole Chicken, Sausage
Nayeli Amezcua
One oh the best pollos I tried I really liked good food
Ernesto Garza
Years ago, the food was good, today it is garbage, the chicken has no flavor at all, the ribs were pure bones and apart from the price of 48 dollars for a chicken and 6 ribs, it is a real
My 17-year-old daughter went in to place an order, explained what was wanted clearly, and was still misunderstood because the staff didn’t speak or understand English well. When the receipt came out completely wrong, she simply asked for a refund. Instead of helping her, the employees yelled at her, refused the refund, and left a minor in tears. To make it worse, they started talking about her in Spanish right in front of her. She may not be fluent, but she understands enough to know when she’s being talked down to. If your staff can’t handle customer service without shouting at a teenager, or can’t communicate respectfully, that’s a huge problem. Teach your team some professionalism and maybe a little basic respect. We won’t be back.
Didn't have 1 person to speak English.
Atmosphere: 1
Food: 5
Service: 1
I understand price is going up but what about the quality that they used to have? Chicken is dry it’s a surprise me that prices go up and the quality goes down.
Never answers the phone ever
This place used to be amazing, everything i received today was old and dry. Even the service.
Atmosphere: 1
Food: 1
Service: 2
Super Polo just always hits the spot after a long day at the grind. It's our go-to spot once we clock out - perfect for grabbing a satisfying meal and indulging in some delicious treats. Plus, treating the staff with kindness always seems to come back around in the best way possible. Can't wait for our next visit!
best tacos food in town delicious highly recommend
not good
Castilla very good chicken very good good food
Atmosphere: 3
Food: 3
Service: 3
Amazing grilled chicken, enjoyed the chicken alot. Happy to have found this gem in Western TX.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
One good one ?.
Atmosphere: 3
Food: 3
Service: 3
Great food! Best brisket, ribs and the beans!!! The beans are to die for. The brisket quesadilla is my favorite. I ate here everyday when I was in the oil field. This location is the best of all the super pollos.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corn on the Cob, Ribs, 1 2 Rack of Ribs, Wings, Nachos, Family Combo, Half Chicken, Quesadilla, Full Rack of Ribs, Chimichanga, Rack of Ribs, Whole Chicken, Sausage
One oh the best pollos I tried I really liked good food
Years ago, the food was good, today it is garbage, the chicken has no flavor at all, the ribs were pure bones and apart from the price of 48 dollars for a chicken and 6 ribs, it is a real
Atmosphere: 1
Food: 1
Service: 1
Just good chicken.
Food: 5
Service: 5
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